Ettleson Buick GMC - Service Center

Routine Service From beginning to end, my experience was positive and actually enjoyable. I was greeted with respect and friendliness and the service to my car was co From beginning to end, my experience was positive and actually enjoyable. I was greeted with respect and friendliness and the service to my car was conducted quickly. The accommodations in the waiting room were pleasant and I was provided the ability to contact the service rep when needed. Anthony was personable and explained the service as well as the diagnostics thoroughly and understandably. I truly appreciate the absence of “pushiness” that typically comes from having service done at a dealership service department. I experienced this at Naperville Cadillac, which was a big “turn off” The treatment and the service I receive at Ettleson encourages me to return for service and yo recommend this facility to others. It is a pleasure doing business with this organization! More

Amazing service Brian Greene was my service advisor for this visit to Ettleson, and let me tell you. His customer service skills are nothing short of spectacular. He Brian Greene was my service advisor for this visit to Ettleson, and let me tell you. His customer service skills are nothing short of spectacular. He had the answer for every question that I may have had,and he was also very kind and professional. As far as your mechanic goes. He brought my 2008 DTS back to life. Nobody will ever service my Cadillac other than Ettleson. My deepest gratitude to all of you. More

My LaCrosse Everything went well. Dropped car off, provided a loaner and my problem was solved in the same day. Car was returned to me washed and ready to go. Everything went well. Dropped car off, provided a loaner and my problem was solved in the same day. Car was returned to me washed and ready to go. More

Amazing service with smiles and attention to detail. I have bee using Ettleson Cadillac Buick GMC for the past 6 years and not only do I always get the best fair price for my vehicle purchase or lease. T I have bee using Ettleson Cadillac Buick GMC for the past 6 years and not only do I always get the best fair price for my vehicle purchase or lease. They are absolutely fantastic with their follow through on service. I strongly recommend that you do yourself a favor and contact them for your next vehicle or service needs! More

Great Service Tony and Mike in service went the extra mile and really took care of me. The service team here is one of the best I’ve ever seen. Tony and Mike in service went the extra mile and really took care of me. The service team here is one of the best I’ve ever seen. More

Good service! Service staff was very friendly, especially my service guy, Anthony, who was very thoughtful, personable, and thorough! The checkout receptionist was Service staff was very friendly, especially my service guy, Anthony, who was very thoughtful, personable, and thorough! The checkout receptionist was very nice as well. More

Best Cadillac Dealership for Sales and Service We always get great service at Ettleson, both in sales and service. Service writers are polite and know what they are doing. Brian met all my expect We always get great service at Ettleson, both in sales and service. Service writers are polite and know what they are doing. Brian met all my expectations. My car is always fixed properly this first time. More

Pleasant Experience! Great customer service! The service advisor was friendly and refreshingly honest. He took the time to explain in detailed, the worked that was being Great customer service! The service advisor was friendly and refreshingly honest. He took the time to explain in detailed, the worked that was being done and how long I could wait to get recommended sevices completed. Overall it was a very positive and professional experience. More

Disappointed I had my caddy there for $12000 worth of repairs. Got it back and 3 days later had to pay another $330 to get it running again I had my caddy there for $12000 worth of repairs. Got it back and 3 days later had to pay another $330 to get it running again More