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Estle Chevrolet Cadillac Inc.
Defiance, OH
217 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services.
We will constantly strive to meet the changing needs of our customers.
Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service, and operational standards to ensure long term market leadership and profitability.
It is our mission to exceed our customers' and employees' expectations and maintain their loyalty for a lifetime.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 217 reviews
January 27, 2024
This has to be the worst dealership on the planet. This dealership delivered my brand new 2024 Cadillac Escalade with a huge scratch on the passenger side that covered both doors. I was told that I al This dealership delivered my brand new 2024 Cadillac Escalade with a huge scratch on the passenger side that covered both doors. I was told that I already purchased the vehicle and paid for it so from there on it is my problem. The vehicle was delivered to me with this scratch. This Escalade is brand new and cost me over $115,000. I even paid extra for the ceramic coating that is guaranteed to help protect against scratches.. when I questioned Alex, the sales person, he told me he would check with his manager. All I got for response was a bunch of xx as to why they couldn’t help me or cover it. They offered to do absolutely nothing to rectify the issue. This vehicle was delivered to my door with this giant scratch on it. Read the rest of the one star reviews here and run away!!! I have contacted an attorney, the BBB and the local media to help make others aware of this dealerships shady practices. I have also reached out directly to Cadillac in an effort to have their dealer accreditation pulled. They are very bad business for the community. More
by qwickk
January 26, 2024
Estles has a great selection and Mark Chamberlin is great to work with. He worked hard to get me the deal that I got. great to work with. He worked hard to get me the deal that I got. More
by todddavis7777
Verified CustomerJanuary 23, 2024
January 22, 2024
A great place to purchase a vehicle! The entire experience whether through emails, phone calls, or being there in person was excellent! Quick transaction and honest staff! The entire experience whether through emails, phone calls, or being there in person was excellent! Quick transaction and honest staff! More
by etchasonconstruction
Employees Worked With
Erin
January 22, 2024
Would highly recommend this dealership to anyone. Everyone was extremely helpful with this transaction. Highly recommend. Everyone was extremely helpful with this transaction. Highly recommend. More
by Dlschimm
January 20, 2024
A great dealership very easy to deal with and a good selection very welcoming . Great ownership also. Always willing to help. selection very welcoming . Great ownership also. Always willing to help. More
by pauldallas22
January 16, 2024
I buy all my trucks from Estle Chevy Good & friendly people. Helpful with understanding the workings of my truck. Mark and Todd was very easy to talk to and courteous. people. Helpful with understanding the workings of my truck. Mark and Todd was very easy to talk to and courteous. More
by rick@defiancetrailersales.com
January 15, 2024
I received excellent service and responsiveness buying a car from Estle Cadillac and would highly recommend them for your next vehicle purchase! car from Estle Cadillac and would highly recommend them for your next vehicle purchase! More
by flyfishdavid
Employees Worked With
January 15, 2024
Absolutely amazing. Very professional. Helped me get the exact car I wanted. Very easy process. Very professional. Helped me get the exact car I wanted. Very easy process. More
by drstrauer
