Estero Bay Chevrolet

Worst experience ever! I wanted to help my father pick out a new Silverado. I'm not claiming to be a professional car buyer BUT I knew how to shop and treat people. I never I wanted to help my father pick out a new Silverado. I'm not claiming to be a professional car buyer BUT I knew how to shop and treat people. I never once went in with the "you've got 5 minutes to give me your best number or I'll buy elsewhere" attitude. I told the sales people I worked with at a several different dealers that I'll gladly work with you guys and I'm aware of the significant discounts currently on the Silverado's and I know what my fathers trade is worth. I wasn't expecting to be treated any differently, I just wanted to clear the air and inform them that I'm an educated buyer and give them the professional courtesy to know who they were working with. After several days of negotiation between 2 dealerships we struck a deal with Kevin Curran from Estero Bay. My father and I had run out of time on Saturday the 11th and told him we'd be back to pick up the truck when they opened the next day at noon. My father left a deposit for the truck, there was a couple things that needed to be done to it before we picked it up the next day and we had agreed upon a 72 month term and "under $400". Upon arriving at Estero Bay to pick the truck up Kevin greeted us and immdiately swapped out the plates from car to car and started going over the books for the new truck and when he was asked about the monthly payment so we actually see REAL numbers, he shrugged it off and said the finance manager had the paperwork and everything was fine. I let it go knowing that I've got a long text history in my phone of the agreement that we had come to so I was leary but not worried. Finally the time comes to go sign the paperwork. Right off the bat the finance manager has my father signing mileage disclosures so I said "hold on, what the bottom line price and monthly payment?" The finance manager told us $404/month for 75 months. And at that point the original deal we had was costing a whole lot more than we had ever agreed to. About $1500 more. We explained that thats not what we had been told and there was no way we were going through with it. Extending the term and getting close to the payment is an unethical trick and just a bad business tactic. I can't say specifically that Kevin had lied to us. His managers may not have been totally up front and honest with him on the numbers, I do know Kevin wouldn't look at my father when he went in to get his deposit first thing Monday morning though, so whoever reads this can make up your own minds. Ultimately a manager who's name I don't know spoke to my father and wanted to know what had happened. My father told him and showed him the text messages and the manager basically shrugged it off when my father said you didn't honor the deal that was agreed to here very clearly and you tried take advantage of me. The manager didn't say a word and gave him his money back. So here we are, buying a much more expensive Silverado LTZ from Matt Willison at Bob Taylor Chevy in Naples who couldn't be a more of a pleasure to work with. Very informative, not harsh, giving us all the info we could possibly ask for in writing. With that said, do your homework, be an informed buyer, shop dealerships, but steer far clear from Estero Bay Chevrolet! More