Estero Bay Chevrolet

Too cramped, weak service department, issues with employee retention and a sense of confusion. Employees are overwhelmed and need solid training. I’ve been dealing with the dealership for 15 years employee retention and a sense of confusion. Employees are overwhelmed and need solid training. I’ve been dealing with the dealership for 15 years and spent my career in executive sales, marketing and customer service. Always playing catchup never works! Regards, Russell Phillips More

Tried to charge us 3,500 for new air conditioner. Said the problem was a bad compressor. Was not the problem. We preformed a reset procedure for the dampers we found on line. Air conditioner works Said the problem was a bad compressor. Was not the problem. We preformed a reset procedure for the dampers we found on line. Air conditioner works perfect. They also charged us for an oil change that was not done. We did get a refund for that. Will never go back there. More

Terrible customer service. With an appointment 2.5 hours wait. Plus ride to local mall and back. $10 for tips. What’s the point in having an appointment??? With an appointment 2.5 hours wait. Plus ride to local mall and back. $10 for tips. What’s the point in having an appointment??? More

Extremely professional staff, very polite and courteous. No matter the time of day, they find a way to make you feel comfortable. No matter the time of day, they find a way to make you feel comfortable. More

I had the best sales person ever MARCUS he did everything for me and if i ever have to buy another car thats the guy i'm comming to see for me and if i ever have to buy another car thats the guy i'm comming to see More

Used to be a solid running dealership, now they're fools of clumsy modernization of technology and lost customer service. of clumsy modernization of technology and lost customer service. More

Terrible experience. Service department never ever answers phone. Managers never call you back. Nothing from sales to finance dept to service goes smooth. NOTHING! No one Service department never ever answers phone. Managers never call you back. Nothing from sales to finance dept to service goes smooth. NOTHING! No one answers the phone line. It’s a shame what has happened since the original owners sold to a mega multi-dealer company named Group 1 Automotive. More

Their estimated time for the service to be done was accurate. I was offered to have a Lyft to go somewhere, if I needed it. Staff was friendly, checkout was quick and easy accurate. I was offered to have a Lyft to go somewhere, if I needed it. Staff was friendly, checkout was quick and easy More

Polite and very courteous. Immediately helped signing me in and explaining the process. Wes’s very fast service Immediately helped signing me in and explaining the process. Wes’s very fast service More

Jose is simply great at his job! His knowledge and the way he interacts with customers makes the experience of Estero Bay Chevy service top notch. His knowledge and the way he interacts with customers makes the experience of Estero Bay Chevy service top notch. More