Estero Bay Chevrolet

The dealership is nice but service was awful. I only expect communication but with this service department there’s none. I only expect communication but with this service department there’s none. More

Came in for recall on Saturday. Tech corrupted the PCM after installing the new trans valve control module. Got a used car loaner. New PCM didn’t arrive until Thursday. I asked abou Tech corrupted the PCM after installing the new trans valve control module. Got a used car loaner. New PCM didn’t arrive until Thursday. I asked about the water leak on the rear window. I was told that the entire fiberglass third brake light spoiler had to be replaced for $1,100 because GM doesn’t sell the little yellow positioning clips. Told Jose to forget it. I’d do it myself. Called Jose on Friday to confirm that my truck was ready? Jose said I could pick it up Saturday morning. I arrived Saturday morning. The tech service reps couldn’t locate my truck anywhere. They found it a half hour later and the truck still didn’t have the new PCM installed. Told me to come back in 4 hours. Came back in less than 4 hours when Jaheim called me. Advised that my truck was all set to go. Picked up my truck and began driving away from the dealership. I looked in my rear view mirror and saw that my headliner and moulding were all disassembled and parts on the back seat. Had to turn around and have them reassemble my headliner for another half hour. The tech left used service gloves on my truck floor. It was good that they provided me with a loaner for the week. However, the lack of communication and follow through was pretty disappointing. More

As is usual with Estero Bay Chevrolet. , the service and personnel were excellent. My only issue was when the bomb was dropped at pickup that I'd owe an additional $1500.00 in unbilled la , the service and personnel were excellent. My only issue was when the bomb was dropped at pickup that I'd owe an additional $1500.00 in unbilled labor charges. Quite a shock More

Louis and the dealership were great every step of the way. They made our purchasing of a truck what it should be, a great experience. Thank you. way. They made our purchasing of a truck what it should be, a great experience. Thank you. More

Did what they said they would with in the time they dad Very happy with the service department! dad Very happy with the service department! More

this dealer is not one i would go to for service again . and would not recomend had an apointment for an transmission flush it took three (3) hours and when they were done i got it back drove it home and would not recomend had an apointment for an transmission flush it took three (3) hours and when they were done i got it back drove it home and opened the hood there was oil splashed.all over NOT VERY PROFESSIONAL my 18 year grandson or granddaughter could have done this for a lot less than 314 dollars cheryl Cristino slingback@live. com 239 770 1084 inv# 146392 3/29/25 More

Excellent customer service. They really want to make you feel confident and pay attention to what you need to get done. Really helpful personnel. The best car dealer i been so f They really want to make you feel confident and pay attention to what you need to get done. Really helpful personnel. The best car dealer i been so far. I highly recommend it. More

I scheduled 3 1/2 weeks out only to be told diagnostic would require 48-72 hours when I arrived. I had been told same day when I made the appointment. Vehicle was there all day. I picked up next morning a would require 48-72 hours when I arrived. I had been told same day when I made the appointment. Vehicle was there all day. I picked up next morning as I needed vehicle. Harassed by 3 texts and 2 calls from Estero Chevrolet from leaving my vehicle at service which is absolutely ridiculous! Service advisor, Jaheim Germain, was knowledgeable and pleasant to work with. Not sure I would recommend Estero Chevrolet as they were not honest with me. More

Very satisfying been there every body was very attentive and cordial overall satisfied with salesman…thank you very much. and cordial overall satisfied with salesman…thank you very much. More

Arrived for a 930 appointment at 9:25. All went well friendly people got the truck in right away. My only disappointment is an hour and 45 minutes for oil change And read a check engine li All went well friendly people got the truck in right away. My only disappointment is an hour and 45 minutes for oil change And read a check engine light? More