Eskridge Lexus

Okay experience but decided to by local instead of out of town. I would be willing to work with them in the future. Thank you. but decided to by local instead of out of town. I would be willing to work with them in the future. Thank you. More

Arrogant! If you’re looking to purchase a Lexus, DO NOT go here! These people are so rude and arrogant it is unreal!!! Never have I had a salesman be so hateful If you’re looking to purchase a Lexus, DO NOT go here! These people are so rude and arrogant it is unreal!!! Never have I had a salesman be so hateful!!! More

Great service Angello is very friendly and always smiling every time i come in. He is a big help. I never leave disappointed. Would recommend. Thank you. Angello is very friendly and always smiling every time i come in. He is a big help. I never leave disappointed. Would recommend. Thank you. More

Unexpected drop in, Unexpected results We dropped in unexpectedly at Eskridge Lexus OKC for an issue with our phone/car connection. Although it was lunchtime Christian went out of his way t We dropped in unexpectedly at Eskridge Lexus OKC for an issue with our phone/car connection. Although it was lunchtime Christian went out of his way to personally help solve the issues on our ES 300H. He had us back on our way in a matter of minutes not an hour wait. This is a big shout out to Christian our Service Consultant and his efforts. More

Terrible service experience...should be a "ZERO" rating! Worst experience at a dealership EVER! I live in Tulsa and don't usually use another dealership, though I was nearer to the OKC area on business and Worst experience at a dealership EVER! I live in Tulsa and don't usually use another dealership, though I was nearer to the OKC area on business and on this date had to fly out to Dallas for a day. So, I scheduled service on a Friday to bring my LS 460 in to have the front windshield replaced and an oil change for the next Monday and to pick up on Tuesday by 9:30 a.m.; I received confirmation. This was in February and it had snowed all weekend with temperatures in the teens and quite a bit of snow still on the ground. I dropped off my vehicle Monday as planned, no problem. I arrived to pick up Tuesday, at time promised, to find out the windshield for my vehicle had not even arrived yet. Rick French was the service advisor, he was not very cordial nor apologetic of the situation. He stated to me, they would get the install completed as quickly as possible ONCE the window replacement installer arrived, which was uncertain. I am not a person whom reacts loudly/abruptly to situations knowing there are multiple factors in causing the situation to be as it is and sometimes the one giving the information is not the responsible person, so I calmly waited. 3 hours later, at approx. 12:30 p.m., I was notified my vehicle was "ready". I paid my invoice. Then, I was told I could retrieve my vehicle, which was parked outside in the lot! I had to go out in the cold and snow to retrieve my vehicle! Seriously!...one of the perks from Lexus is having your vehicle serviced and brought to you in an enclosed garage. When I got into my vehicle, I found "ALL" of the debris from the old windshield in my floors and on the dash, which included all the rubber gasket torn up everywhere. This was ridiculous, I had debris flying out of the vents when the heater came on! If I was not already extremely late (over 3 hours) getting to my destination, I would have requested them to clean-up. Also, NO wash? They had my vehicle for a day and a half, they knew it was a windshield replacement and should have washed it prior to the replacement knowing it would not be able to wash for 2 days afterward...so discourteous of them! Driving in the snow is very dirty and my vehicle showed it. I have been a Lexus owner since 2001 and have never had an unpleasant experience with any dealership as I have with Eskridge Lexus. It would usually not affect your experience if you purchased your vehicle from a different dealership, but that is apparently not true with Eskridge Lexus! More

Yoko Tite Blues Terrible service department : Don’t buy the tires. They don’t honor the warranty and be ready for back orders. It’s been 2 months and no tire which h Terrible service department : Don’t buy the tires. They don’t honor the warranty and be ready for back orders. It’s been 2 months and no tire which happens to be under the warranty period. I called after waiting 2 Months and scheduled my appointment and 2 hours before my appoint i received a call from a person with Lexus Named Patience informing me that the tire was not in. I quickly called the service department and was given the run around. Still no tire and I am scheduled to drive to Texas the next day but could not drive my Lexus so I was forced to rent another car. More

Ray Shannon, Service Consultant I purchased my vehicle with Eskridge Lexus - a 2006 330ES and have serviced it at this same location due to the wonderful person named Ray Shannon in I purchased my vehicle with Eskridge Lexus - a 2006 330ES and have serviced it at this same location due to the wonderful person named Ray Shannon in Service Department. Ray is always professional yet gives you his undivided attention whether you are making direct contact or over the phone. Ray listens! Ray has a calming manner and explains in detail how he can help you with your maintenance issue(s). I tend to get worked up when I take it in and get estimate on the number of items that the mechanic has noted on the work order. Ray takes time to explain and then I can prioritize what I want fixed immediately. I trust Ray and he has never let me down! This means a lot to me and I have recommended co-workers, family, friends and church members, to bring their vehicles and ask for Ray Shannon only! More

Wonderful dealership and salesman! I had a wonderful experience with this dealership! Mario was my salesman and he was a man of his word and very knowledgeable about the product! I bo I had a wonderful experience with this dealership! Mario was my salesman and he was a man of his word and very knowledgeable about the product! I bought three cars in a two week period. A Lexus, Subaru and an Toyota. This experience was the best one of the three. Mario made it a complete delight! More

18 RX 350 OK folks lets cut to the chase. 99% of the time I will not bother with doing the info gathering for a business, however I will take the time for thi OK folks lets cut to the chase. 99% of the time I will not bother with doing the info gathering for a business, however I will take the time for this particular request. As of the present I believe I have purchased about 8 vehicles from Lexus via this dealership. Up until this car all my prior purchases were with one sales person who over the years I developed a good relationship with. In about 2014 he retired so I asked him for a name of someone he would recommend and without pausing he said “contact Shannon Brown!” In 2016 I contacted Shannon, told him what I had and what I MIGHT be looking for. I went over a few days later, saw the new models, etc. and said I might wait awhile before “jumping in the pool!”. He said no problem, I had his number and I knew where he worked! GREAT! I do not like pushy sales people!?? Skip forward to 2018. One call: “Shannon this is what I’m looking for”. 2 or 3 days later- “ I found your car, color, interior, accessories, etc. it will be in around end of month or first of next month.” No wrestle, no hassle. Came in, they were fair with my trade in and now driving new ride. Shannon got it right front to back. Smooth as creamy peanut butter! Good boy, good product, good dealership! When I’m ready for next car Shannon is my man! (He even sold a friend of mine his new Lexus before he sold me mine. I had that much confidence in his ability.) More

Excellent customer service Garis Diffee is very professional with great customer service abilities. It is without hesitation, I highly recommend him to anyone interested in purc Garis Diffee is very professional with great customer service abilities. It is without hesitation, I highly recommend him to anyone interested in purchasing an automobile. Carol More