Eskridge Lexus

Yoko Tite Blues Terrible service department : Don’t buy the tires. They don’t honor the warranty and be ready for back orders. It’s been 2 months and no tire which h Terrible service department : Don’t buy the tires. They don’t honor the warranty and be ready for back orders. It’s been 2 months and no tire which happens to be under the warranty period. I called after waiting 2 Months and scheduled my appointment and 2 hours before my appoint i received a call from a person with Lexus Named Patience informing me that the tire was not in. I quickly called the service department and was given the run around. Still no tire and I am scheduled to drive to Texas the next day but could not drive my Lexus so I was forced to rent another car. More

Ray Shannon, Service Consultant I purchased my vehicle with Eskridge Lexus - a 2006 330ES and have serviced it at this same location due to the wonderful person named Ray Shannon in I purchased my vehicle with Eskridge Lexus - a 2006 330ES and have serviced it at this same location due to the wonderful person named Ray Shannon in Service Department. Ray is always professional yet gives you his undivided attention whether you are making direct contact or over the phone. Ray listens! Ray has a calming manner and explains in detail how he can help you with your maintenance issue(s). I tend to get worked up when I take it in and get estimate on the number of items that the mechanic has noted on the work order. Ray takes time to explain and then I can prioritize what I want fixed immediately. I trust Ray and he has never let me down! This means a lot to me and I have recommended co-workers, family, friends and church members, to bring their vehicles and ask for Ray Shannon only! More

Wonderful dealership and salesman! I had a wonderful experience with this dealership! Mario was my salesman and he was a man of his word and very knowledgeable about the product! I bo I had a wonderful experience with this dealership! Mario was my salesman and he was a man of his word and very knowledgeable about the product! I bought three cars in a two week period. A Lexus, Subaru and an Toyota. This experience was the best one of the three. Mario made it a complete delight! More

18 RX 350 OK folks lets cut to the chase. 99% of the time I will not bother with doing the info gathering for a business, however I will take the time for thi OK folks lets cut to the chase. 99% of the time I will not bother with doing the info gathering for a business, however I will take the time for this particular request. As of the present I believe I have purchased about 8 vehicles from Lexus via this dealership. Up until this car all my prior purchases were with one sales person who over the years I developed a good relationship with. In about 2014 he retired so I asked him for a name of someone he would recommend and without pausing he said “contact Shannon Brown!” In 2016 I contacted Shannon, told him what I had and what I MIGHT be looking for. I went over a few days later, saw the new models, etc. and said I might wait awhile before “jumping in the pool!”. He said no problem, I had his number and I knew where he worked! GREAT! I do not like pushy sales people!?? Skip forward to 2018. One call: “Shannon this is what I’m looking for”. 2 or 3 days later- “ I found your car, color, interior, accessories, etc. it will be in around end of month or first of next month.” No wrestle, no hassle. Came in, they were fair with my trade in and now driving new ride. Shannon got it right front to back. Smooth as creamy peanut butter! Good boy, good product, good dealership! When I’m ready for next car Shannon is my man! (He even sold a friend of mine his new Lexus before he sold me mine. I had that much confidence in his ability.) More

Excellent customer service Garis Diffee is very professional with great customer service abilities. It is without hesitation, I highly recommend him to anyone interested in purc Garis Diffee is very professional with great customer service abilities. It is without hesitation, I highly recommend him to anyone interested in purchasing an automobile. Carol More

Rick French.......Excellent Eskridge Service Adviser!!! My experience with Eskridge Service over the last 12 years has been nothing but exceptional! I attribute my good experience with Service Adviser Rick My experience with Eskridge Service over the last 12 years has been nothing but exceptional! I attribute my good experience with Service Adviser Rick French. Rick has always been courteous and professional. I have the utmost trust in Rick! I have never had a long wait when getting in for service. Making an appointment is the best way of getting your vehicle in for maintenance. It provides service with a preview of possible needs and the ability to provide a loaner car should the time required for maintenance….or your personal needs…..dictate. The service department is well orchestrated and the maintenance area will remind you of a hospital operating room…..clean and uncluttered. KUDOs to Rick and the Eskridge Maintenance Dept!! More

New lights on after serviced So I went in to get my engine valve cover gaskets replaced. They replaced those and the spark plugs. (And something called washer seal that I only la So I went in to get my engine valve cover gaskets replaced. They replaced those and the spark plugs. (And something called washer seal that I only later found on the invoice) Was it overpriced? I don't know, but it certainly wasn't very transparent as to what all they were going to replace. Then I picked up my car and first everything seemed fine, no more small engine oil leakage like before but later the same day the engine check light and the VSC OFF (vehicle skid control) light came on. The VSC is connected to the brake system, but it seems to me that it's pretty obvious something got disconnected, messed with an electronic component, because the problem started the same day I picked it up from service, and I'd never had any issues with it before. I called there, explaining what was happening and they actually wanted to charge me for a diagnostic. In case they found they're at fault, they would retroactively cancel the cost. I'd essentially have to rely on their judgement and statement as to if it was something they caused. Doesn't feel very trustworthy at this point. Unprofessional and unaccountable are the words that come to mind and even O Reilly's will offer free OBD II reader diagnostics. More

Great Customer Service We drive two hours to have our Lexus serviced. They have always been very helpful and we are very satisfied. We call in advance to set up an appoint We drive two hours to have our Lexus serviced. They have always been very helpful and we are very satisfied. We call in advance to set up an appointment so there are no surprises. Art was very helpful for my last scheduled service. Yes I recommend this dealership to my friends. More

Very poor! Drove 2 hours , waited outside ,saw men in the window, no one came out to approach us to say hello or help. Poor poor service Drove 2 hours , waited outside ,saw men in the window, no one came out to approach us to say hello or help. Poor poor service More

Poor customer service!!!!!!!! DO NOT I REPEAT DO NOT BUY FROM THIS DEALERSHIP. Waited outside no one came at all ended up buying from Another dealer! You see them all watch you to DO NOT I REPEAT DO NOT BUY FROM THIS DEALERSHIP. Waited outside no one came at all ended up buying from Another dealer! You see them all watch you too lazy!!! Poor More