Eskridge Lexus

Awesome experience! Everything went smoothly thanks to Mario and Steve Tompkin. Mario helped me with the trade and incentives for my new ES 350. Every thing was out in the open and he were honest and prof Mario and Steve Tompkin. Mario helped me with the trade and incentives for my new ES 350. Every thing was out in the open and he were honest and professional. Gotta love Mr. Tompkin for not pushing us to buy extended warranty and stuff, instead, he let us chose what to buy and explained to us what each options mean. I really like Mr. Sky for helping me out with the technology stuff like setting up my Lexus acct, setup my memory seat and connect my phone to Bluetooth. Overall my experience were very pleasant with Lexus compared to Toyota. I guess Lexus were not just making luxury cars; they make every process of buying the car so easy and time saving, and of course, luxury experience. You can’t get that experience at any Toyota dealers. Cudos to Dealerrater as well because they let me read reviews of sales man and finance managers to see who is the most truth worthy. I made the right decision to go with Mario. Definitely recommend him to anyone buying new cars! My next Lexus will be with Mario for sure! More

This was the easiest repair service I’ve ever experienced. Very professional and good to deal with. 10 out of 10. Jeremy is the best. experienced. Very professional and good to deal with. 10 out of 10. Jeremy is the best. More

My comments relate to the outstanding customer service that I received from my customer service representative Greg. He went out of his way to make sure that the part that was needed for my car was covere that I received from my customer service representative Greg. He went out of his way to make sure that the part that was needed for my car was covered under my extended warranty immediately. Every step of the way he was on it and worked exponentially quick. On top of everything else his professionalism and kindness made my experience to bring my car in for service such a positive experience. More

I scheduled a thirty thousand mile maintenance and requested four new tires. I experienced a most enjoyable ride home! Thank you for the excellent customer service! requested four new tires. I experienced a most enjoyable ride home! Thank you for the excellent customer service! More

Very pleased!! Greg did an excellent job checking in my car and having a loaner vehicle ready for me. My car was ready the next day and looked super clean, even filled up my gas tank. Thanks again! car and having a loaner vehicle ready for me. My car was ready the next day and looked super clean, even filled up my gas tank. Thanks again! More

Lexus service department has very good customer service. You drive your car up, a person meets you, greets you, get the miles of your car and refer you to whom ever appt was made with. Next, Rick French or You drive your car up, a person meets you, greets you, get the miles of your car and refer you to whom ever appt was made with. Next, Rick French or any agent will listen, verify your service, problem, give you an estimate and time and also they keep you updated on the service being performed. Great Service! More

I recently purchased my first Lexus. I took it to Eskridge Lexus for warranty work. Omar Arguellez was my Service Consultant. His performance was top notch. He was extremely knowledgeable, accommod Eskridge Lexus for warranty work. Omar Arguellez was my Service Consultant. His performance was top notch. He was extremely knowledgeable, accommodating and kind. More

Christian is a witty, articulate, knowledgeable person and he uses those talents to inform guests of their specific car facts. He was easy to work with and I appreciated his help. and he uses those talents to inform guests of their specific car facts. He was easy to work with and I appreciated his help. More

Needed a new key fob, told in stock just come up. I come up and are then told I need an appointment. I make appointment and come back getting a chip in windshield on the way. Thank you for not knowing your up and are then told I need an appointment. I make appointment and come back getting a chip in windshield on the way. Thank you for not knowing your products and not training your staff More

Share reviewEmbed reviewWrite an updateEdit Share review Embed review Write an update Edit review 9/27/2020 Stay away! Tried to charge me $1500.00 for a repair they said was not Share review Embed review Write an update Edit review 9/27/2020 Stay away! Tried to charge me $1500.00 for a repair they said was not covered by my warranty. Took my car to an independent mechanic that said my car did not need the repair Eskridge wanted to charge me for, then went to another Lexus dealership and they also agreed the repair was not need, but did diagnose the repair I need being covered under my warranty. Eskridge would not admit they made a mistake and cost me $700.00 out of my pocket before we found the real problem. Also Eskridge charges for their loaner cars, no other Lexus dealership I have even been to does this. Granted my car is still under warranty. Just think twice before you have an expensive repair at Eskridge. More