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Eskridge Lexus
Oklahoma City, OK
395 Reviews
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Showing 395 reviews
February 05, 2021
Lexus service department has very good customer service. You drive your car up, a person meets you, greets you, get the miles of your car and refer you to whom ever appt was made with. Next, Rick French or You drive your car up, a person meets you, greets you, get the miles of your car and refer you to whom ever appt was made with. Next, Rick French or any agent will listen, verify your service, problem, give you an estimate and time and also they keep you updated on the service being performed. Great Service! More
by PJ
Employees Worked With
Rick French & young man accepting keys lol
February 03, 2021
I recently purchased my first Lexus. I took it to Eskridge Lexus for warranty work. Omar Arguellez was my Service Consultant. His performance was top notch. He was extremely knowledgeable, accommod Eskridge Lexus for warranty work. Omar Arguellez was my Service Consultant. His performance was top notch. He was extremely knowledgeable, accommodating and kind. More
by HappyBugg
Employees Worked With
Omar Arguellez
February 01, 2021
Christian is a witty, articulate, knowledgeable person and he uses those talents to inform guests of their specific car facts. He was easy to work with and I appreciated his help. and he uses those talents to inform guests of their specific car facts. He was easy to work with and I appreciated his help. More
by cat
Employees Worked With
Christian
December 30, 2020
Needed a new key fob, told in stock just come up. I come up and are then told I need an appointment. I make appointment and come back getting a chip in windshield on the way. Thank you for not knowing your up and are then told I need an appointment. I make appointment and come back getting a chip in windshield on the way. Thank you for not knowing your products and not training your staff More
by johnpm
Employees Worked With
Parts
September 27, 2020
Share reviewEmbed reviewWrite an updateEdit Share review Embed review Write an update Edit review 9/27/2020 Stay away! Tried to charge me $1500.00 for a repair they said was not Share review Embed review Write an update Edit review 9/27/2020 Stay away! Tried to charge me $1500.00 for a repair they said was not covered by my warranty. Took my car to an independent mechanic that said my car did not need the repair Eskridge wanted to charge me for, then went to another Lexus dealership and they also agreed the repair was not need, but did diagnose the repair I need being covered under my warranty. Eskridge would not admit they made a mistake and cost me $700.00 out of my pocket before we found the real problem. Also Eskridge charges for their loaner cars, no other Lexus dealership I have even been to does this. Granted my car is still under warranty. Just think twice before you have an expensive repair at Eskridge. More
by TAH2020
Employees Worked With
Omar
December 28, 2018
Arrogant! If you’re looking to purchase a Lexus, DO NOT go here! These people are so rude and arrogant it is unreal!!! Never have I had a salesman be so hateful If you’re looking to purchase a Lexus, DO NOT go here! These people are so rude and arrogant it is unreal!!! Never have I had a salesman be so hateful!!! More
by MomOf6
Employees Worked With
Nathan Gardner
November 18, 2018
Great service Angello is very friendly and always smiling every time i come in. He is a big help. I never leave disappointed. Would recommend. Thank you. Angello is very friendly and always smiling every time i come in. He is a big help. I never leave disappointed. Would recommend. Thank you. More
by Yrrehs88
Employees Worked With
Angello hankins
November 13, 2018
Unexpected drop in, Unexpected results We dropped in unexpectedly at Eskridge Lexus OKC for an issue with our phone/car connection. Although it was lunchtime Christian went out of his way t We dropped in unexpectedly at Eskridge Lexus OKC for an issue with our phone/car connection. Although it was lunchtime Christian went out of his way to personally help solve the issues on our ES 300H. He had us back on our way in a matter of minutes not an hour wait. This is a big shout out to Christian our Service Consultant and his efforts. More
by Ken
Employees Worked With
Christian
October 29, 2018
Terrible service experience...should be a "ZERO" rating! Worst experience at a dealership EVER! I live in Tulsa and don't usually use another dealership, though I was nearer to the OKC area on business and Worst experience at a dealership EVER! I live in Tulsa and don't usually use another dealership, though I was nearer to the OKC area on business and on this date had to fly out to Dallas for a day. So, I scheduled service on a Friday to bring my LS 460 in to have the front windshield replaced and an oil change for the next Monday and to pick up on Tuesday by 9:30 a.m.; I received confirmation. This was in February and it had snowed all weekend with temperatures in the teens and quite a bit of snow still on the ground. I dropped off my vehicle Monday as planned, no problem. I arrived to pick up Tuesday, at time promised, to find out the windshield for my vehicle had not even arrived yet. Rick French was the service advisor, he was not very cordial nor apologetic of the situation. He stated to me, they would get the install completed as quickly as possible ONCE the window replacement installer arrived, which was uncertain. I am not a person whom reacts loudly/abruptly to situations knowing there are multiple factors in causing the situation to be as it is and sometimes the one giving the information is not the responsible person, so I calmly waited. 3 hours later, at approx. 12:30 p.m., I was notified my vehicle was "ready". I paid my invoice. Then, I was told I could retrieve my vehicle, which was parked outside in the lot! I had to go out in the cold and snow to retrieve my vehicle! Seriously!...one of the perks from Lexus is having your vehicle serviced and brought to you in an enclosed garage. When I got into my vehicle, I found "ALL" of the debris from the old windshield in my floors and on the dash, which included all the rubber gasket torn up everywhere. This was ridiculous, I had debris flying out of the vents when the heater came on! If I was not already extremely late (over 3 hours) getting to my destination, I would have requested them to clean-up. Also, NO wash? They had my vehicle for a day and a half, they knew it was a windshield replacement and should have washed it prior to the replacement knowing it would not be able to wash for 2 days afterward...so discourteous of them! Driving in the snow is very dirty and my vehicle showed it. I have been a Lexus owner since 2001 and have never had an unpleasant experience with any dealership as I have with Eskridge Lexus. It would usually not affect your experience if you purchased your vehicle from a different dealership, but that is apparently not true with Eskridge Lexus! More
by LS460
Employees Worked With
Rick French
