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Eskridge Lexus

Oklahoma City, OK

Overview
Reviews
4.9
419 Reviews
Call Dealership (405) 755-9000
View Awards

700 West Memorial Road

Oklahoma City, OK

73114

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By Type

Showing 419 reviews

June 20, 2023

Lexus of Edmond continues to provided exceptional service. Omar was great to work with. Making sure I was taken care of each step of the way More

by Vikki_crislip
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Omar
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Jun 20, 2023 -

Eskridge Lexus responded

Vikki, we're so glad to hear that you had a great experience with Omar at Eskridge Lexus of Oklahoma City. Thank you for choosing us and taking the time to leave such a positive review. We appreciate your support!

June 16, 2023

Excellent service in store and service department both. Just bought my second vehicle from them, been a loyal customer for six years now. Got a fair deal imo, got a great deal considering how scarce cars a More

by thepoetstime
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim and Perry
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Jun 19, 2023 -

Eskridge Lexus responded

We're so grateful for your loyalty and support over the past six years! Thank you for choosing Eskridge Lexus of Oklahoma City once again, and congratulations on your new vehicle. We appreciate your kind words about our service department as well. Drive safely, and we look forward to serving you in the future!

June 16, 2023

Professional, courteous sales interaction. Informative but not too pushy. Represented Lexus very well. Would recommend to any friend More

by Charlotte.Penrod
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce Jones,
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Jun 19, 2023 -

Eskridge Lexus responded

We couldn't ask for a better review, Charlotte! We're over the moon our team offered friendly and accommodating professionalism that demonstrated our commitment to customer service. Thank you for recommending Eskridge Lexus of Oklahoma City!

June 16, 2023

Greg is always very pleasant and helpful. My Best experience with a dealership ever. I hope to always have him to help me. More

by Charlotte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregg
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Jun 19, 2023 -

Eskridge Lexus responded

We appreciate your kind words and will be sure to pass along your praise to Greg. Thank you for trusting Eskridge Lexus of Oklahoma City with your business, Charlotte.

June 09, 2023

So far so good for dealer. Not so for Lexus as they appear to care more about selling cars than taking care of current owners. More

by Steveaj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Jun 09, 2023 -

Eskridge Lexus responded

Thank you for choosing Eskridge Lexus of Oklahoma City! I am glad to hear that your experience with our dealership has been positive thus far. It's important to us that we provide excellent customer service both during and after the car-buying process. Please feel free to reach out if there's anything I can do to improve your experience further. Thank you, Doug Berryhill - General Manager - (405) 755-9000

Jun 09, 2023 -

Steveaj1 responded

Mr. Berryhill, I have reached out to Lexus directly and did not receive much sympathy for the inconvenience of only having one Key provided. Purchased the car in December 2023, was told it would be March before we received, then it was June, now it is September and really no longer sounds credible. This has been a big inconvenience for wife and myself as we only own own one car (NX350). I was understanding at first when told that there was a shortage of keys due to the shortage of chips. However, at this point I feel it is negligent of Lexus to not have planned their chain supply better in order to ensure that Lexus car purchasers were better served. I spoke with one of your Managers regarding this matter but feel that she was not well informed. She denied that we received letters regarding the changing of the time lines for key arrivals. In response to her reply, I asked that some compensation be given to those that have been inconvenienced through no fault of their own. She then said," well, we provide you with free service inspection at 5,000 miles and again at 10,000 miles". You may want to inform your staff that we receive that service by purchasing the car. It is not extra compensation. Wife and I are extremely frustrated and disappointed at this point as we did not expect this from a reputable company like Lexus. Respectfully, Steve A. Jonas

Jun 14, 2023 -

Eskridge Lexus responded

I am very sorry to hear about you and your wife's frustrations with the delays here. I understand a second key is important to have, and I will look into this now and get in touch soon. I apologize again for any inconvenience and hope we can make this right. Thank you, Doug Berryhill - General Manager - (405) 755-9000

Jun 15, 2023 -

Steveaj1 responded

Thanks for response. Time will tell. Steve and Darlene

June 01, 2023

Excellent customer service. Every employee I came in contact with was extremely, courteous, professional and friendly More

by Voltar0675
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian, Aaron
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Jun 02, 2023 -

Eskridge Lexus responded

We're thrilled to hear you had an excellent experience working with us. Drive safely, and we hope to see you back again at Eskridge Lexus of Oklahoma City!

May 30, 2023

Eskridge Lexus picked up my Rx 350 f sport after the rear glass was broken! Every interaction with Eskridge has been professional and polite ! Greg, my service advisor has been great with timely updates o More

by Eyeguy2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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May 30, 2023 -

Eskridge Lexus responded

Thank you for the review! We are so glad to hear that Greg helped provide a professional and polite service experience. Safe travels, and we hope to see you back again at Eskridge Lexus of Oklahoma City!

May 28, 2023

good service good good good good good good good good good good good good good More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blythe
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May 30, 2023 -

Eskridge Lexus responded

Thanks for the 5-star review of Eskridge Lexus of Oklahoma City, Jason!

May 26, 2023

It is the worst place to buy a car with too many lies and deceits. I am done with buying from this place and Lexus which I have bought cars for many years. More

by Hhaghparvar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A g
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May 26, 2023 -

Eskridge Lexus responded

I am sorry to hear that you didn't have a positive experience with us. Providing our customers with honest and transparent service is deeply important to us, and it's concerning to learn that wasn't reflected in your time here. We'd like to learn more about what went on during your visit so that we can address this issue better. Please reach out to me at your earliest convenience. Thank you, Doug Berryhill - General Manager - (405) 755-9000

May 19, 2023

Art my service advisor is always very helpful and very professional and knowledgeable I have had him as my advisor for a few years now! I know I can call on him and he will take very care of my vehicles, More

by alfletcher25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
Report | Print
May 19, 2023 -

Eskridge Lexus responded

We are thrilled to hear that Art has provided you with exceptional service during your time at Eskridge Lexus of Oklahoma City! Our team appreciates the trust you place in us to maintain all of your vehicles. Thank you for your ongoing support and loyalty!

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