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Erwin Chrysler Dodge Jeep Ram
Troy, OH
14 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 14 reviews
October 15, 2017
Purchase of truck This was once of the easiest car buying experience i've ever had. From Pat responding to my initial inquiry within minutes to Blake being empowered t This was once of the easiest car buying experience i've ever had. From Pat responding to my initial inquiry within minutes to Blake being empowered to to helpful and Dave and Jeff, the finance managers were efficient with the paperwork... even while selling their protection plans. They were even helpful when my car inspector went out to look at the car and were willing to fix all the minor repairs. More
by Rambuyer
Employees Worked With
Pat, Blake, Dave, Jeff
Helpful November 02, 2016
Get the TOTAL Repair Cost I needed a new heater core. Erwin quoted $950 total to install a new OEM replacement, including shop fees and taxes. After I dropped it off, they ca I needed a new heater core. Erwin quoted $950 total to install a new OEM replacement, including shop fees and taxes. After I dropped it off, they called and said they had a NAPA (aftermarket) unit. I knew that the OEM unit was $329 and the NAPA unit was $66.49. After I prompted them, they gave me a revised quote of $710, which reasonably reflected the difference in price for the part, so I gave the OK. After the job was done, my bill was $808 ($98 more than quoted). On the invoice, they showed the job was $729 including parts, but then they added shop fees and taxes on top of that. I guess they were going to get their money one way or another. Never assume their revised estimate is a total. More
by wheeler
Employees Worked With
David and Joey
June 04, 2015
Poor communication I took my car in for a faulty rear blower motor not working a 8am, I called back at 5:30 pm that night and they said the parts are on back order, I sa I took my car in for a faulty rear blower motor not working a 8am, I called back at 5:30 pm that night and they said the parts are on back order, I said cant you get anything aftermarket and they said they would see what they could do, they ended up replacing a bunch of parts but never fixed my problem and never bothered to call and sell me the job or even give me an easement More
by KROKER
Employees Worked With
sr
August 04, 2014
Horrible Service My husband got a new job and wanted to trade his '99 Mustang in for a truck. His mustang only had around 40,000 miles on it. They only gave my husban My husband got a new job and wanted to trade his '99 Mustang in for a truck. His mustang only had around 40,000 miles on it. They only gave my husband minimal trade, but desperately needing to get rid of it he traded it in on a used Dodge truck. After the first week the brakes needed fixed. Then the second week the wheel bearings went out and they "fixed" it. Third week comes along and the same problem happens again with the check engine light coming on, and the truck keeps dying. Took it back to dealer hoping to get rid of the truck. Basically they didn't have anything on their lot and the check they were gonna cut was basically the pay off on the loan. So needless to say my husband basically lost his car in this deal as they totally screwed us over! All we wanted was for them to make things right!!! Horrible! More
by arbrownrigg
Employees Worked With
Eddie
