Ertle Subaru

The Ertle team was very helpful and efficient. They fit me in last minute when my oil light went on and saved my day. I was in and out within an hour!!! Very friendly, great customer service. I w They fit me in last minute when my oil light went on and saved my day. I was in and out within an hour!!! Very friendly, great customer service. I will most likely return for future service on my outback. More

The Staff was super nice and helpful. Very friendly and not pushy at all. The facility was very clean. The waiting area was large and comfortable. Very friendly and not pushy at all. The facility was very clean. The waiting area was large and comfortable. More

Called and set up appt (for approximately 1 week later, for 8AM) for Oil Change, Tire Rotation and Annual Inspection. Call was promptly answered and unlike some places, did not need a long lead time to get for 8AM) for Oil Change, Tire Rotation and Annual Inspection. Call was promptly answered and unlike some places, did not need a long lead time to get in. Arrived about 15 minutes early. Service Dept immediately greeted me and got me checked in. Provided the password for internet service and made sure I knew about the water and coffee stations as well as work stations and large lounge/waiting area. Also received a text indicating to let them know if I needed anything. I settled in and once I pulled out my computer a service advisor checked with me to make sure I was able to get online-which I was, no problems. Another gentlemen checked in several more times while I was there (not just with me but everyone there waiting) to see if we needed anything etc...very nice, very hospitable. A service advisor personally notified me my car was done and walked me to the payment area. Cashier reviewed the bill and the other gentlemen took my keys to make sure my car was just outside the door and had been washed too. Another advisor was with another individual doing the same exact customer service/professionalism. Very pleased. Though I just purchased this Subaru Ascent in June, 2021, when I am ready to buy I will definitely buy my next Subaru from this dealership. More

The sales agent and personnel at the dealership were great they made the experience there much better very informative and straightforward would highly recommend. great they made the experience there much better very informative and straightforward would highly recommend. More

Very organized, easy to get appt. , helpful and friendly staff. Comfortable waiting room with free coffee! , helpful and friendly staff. Comfortable waiting room with free coffee! More

Well run dealership. We have bought cars here, and have them regularly serviced as well. Every service professional we have been assigned is knowledgeable, attentive, We have bought cars here, and have them regularly serviced as well. Every service professional we have been assigned is knowledgeable, attentive, and personable. Always a good experience!! More

Kathy is always awesome, some of your other service folks could take lessons from her!. Thank You! could take lessons from her!. Thank You! More

They are always so friendly and welcoming. They always go above and beyond to help you! They always go above and beyond to help you! More

I came to Ertle because I had received coupons in the mail for a free first oil change and vehicle check. The coupon stated that no appointment was needed and I could use their express service. It was a mail for a free first oil change and vehicle check. The coupon stated that no appointment was needed and I could use their express service. It was about 3:30 when I entered the service department and I was asked if I had an appointment. I presented my coupon and was told that the express service was only available until 4:30 and they would have to check to see if I could still receive service that day. As there were a number of other customers waiting I thought, well the time frame wasn't listed on the coupon or I would have tried to come in sooner. Thinking I might have to come back the next day as it was June 16th and the coupon was only good until June 17th. It didn't take long until I was told that it could be done and I should take a seat in the waiting area. Well I waited patiently watching the TV. The time went by and at 4:45 there was only me and one other customer who had been there when I sat down left in the room. Then she was told her car was ready and she was very happy as she had said she had to be out by 5:00. I sat waiting. At 5:30 I was told my car was all done. When I went back to the service desk Tiffany Korodan stood up and began to repeatedly apologize telling me how sorry she was for having me wait so long and was hoping I wasn't too upset with having a two hour wait and was stressing that, repeatedly apologizing and didn't want me to think poorly of them. I tried to calm her down telling her I wasn't upset at all and that I'm a very patient person and I and did my best to reassure her and ease her worries about my having to wait. I got her to laugh a bit and she told me that they had also washed my car and for having to wait so long she gave me two cards, 1 for a free car wash at Sparkle Car Wash and another for a future oil change. A few days later I returned as with all the that had transpired I had forgotten to take the worksheet of what had been done to keep for my records. When I went into the service area I was excitedly greeted by Tiffany and also Natalia who I had the pleasure of her assisting me on a prior visit when my check engine light had come on and I had no heat in my vehicle. I couldn't remember ever being so pleasantly greeted by two charming young ladies. I explained to Tiffany that I had left the paper work and also told her about some minor damage to the car from a deer hitting the passenger side front while driving at 30 mph only a few days after my service. That it had separated where the bumper attaches to the passenger side of the car. Tiffany came out with me to see the damage and said that she wanted to get one of the mechanics as she felt he might be able to be reattached it. When she came out he was able to reattach it and although he said it should still go to a body shop for a complete look over for the insurance to cover. At least the damage was now not so noticeable. So far, thanks to Tiffany and Natalia and Nick in finance my dealings with Ertle Subaru have been extremely satisfying............Jim Orley More

No pressure sale and was very helpful. Communication was great and things went nice and smooth. Communication was great and things went nice and smooth. More