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Ertle Subaru

Stroudsburg, PA

4.7
2,581 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,581 Reviews of Ertle Subaru

August 03, 2023

Very professional and willing to do whatever it takes to satisfy their clients Vin Ashley is an asset to your service advisor team. More

by vincemarucci95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Ashley
Aug 04, 2023 -

Ertle Subaru responded

Vince, we appreciate your kind words about our team! Thank you for choosing Ertle Subaru and for sharing your experience. Drive safely!

August 03, 2023

They tell you all lies about your to get you to spend more but they want to buy your car crazy More

by STACYASEARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Aimer, Nick Gouny
Aug 04, 2023 -

Ertle Subaru responded

Stacy, I am concerned to read this feedback. Our intention is never to misinform or inconvenience our guests, so I am sorry that we gave you the wrong impression. If you would be willing to discuss the details with me, I would appreciate the opportunity to clear things up. I will look for your contact information, but please don't hesitate to reach out to me as well. Thank you, Tim Kelly - Service Manager - 570-213-4050

August 02, 2023

They were fast to get you scheduled and then get you in and out fast More

by Bellcindy712
Recommend Dealer
Yes
Employees Worked With
Nick Gouny
Aug 03, 2023 -

Ertle Subaru responded

Thank you for the great review! Your support means a lot to us here at Ertle Subaru. Drive safely!

August 02, 2023

The car was taken for inspection and allegedly had an oil cooler leak that would have cost $1700.00. When taken for a second opinion it was found there was no leak. We would have been ripped off!!!!!!! On More

by bunnynana07
Service Price Transparency
Recommend Dealer
No
Employees Worked With
dont remember who I worked with
Aug 03, 2023 -

Ertle Subaru responded

This feedback is concerning to receive. We aim to deliver seamless assistance that helps build confidence and trust in our service, and I sincerely apologize for any unresolved issues with your vehicle. I'd appreciate an opportunity to discuss this further and see what I can do to help here. Please consider reaching out to me directly when you have a moment. Thank you, Tim Kelly - Service Manager - 570-213-4050

July 31, 2023

Always accommodating and pleasant. Thank you Ertle for always putting the customer first. You guys rock!! More

by jmsmith411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler
Aug 02, 2023 -

Ertle Subaru responded

We're delighted to know you had a positive experience with us at Ertle Subaru! Thanks for the kind words and support, we always strive to put our customers first.

July 30, 2023

Stefanie was fantastic. I would work with her again and would highly recommend her and Ertle to friends. More

by dmzimmerman64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Graver, Stefanie Asaro
Aug 01, 2023 -

Ertle Subaru responded

We're delighted to know Stefanie provided you with a fantastic experience at Ertle Subaru! Your recommendation means the world to us. We look forward to working with you again in the future!

July 30, 2023

Jason, Dave, and Meghan were amazing through every facet of this process! Jason was a very helpful and knowledgeable salesman who wasn’t pushy or aggressive with his sales pitch. Dave helped make the financ More

by Bri322
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Dave Goncalves, Jason Cullen
Aug 01, 2023 -

Ertle Subaru responded

We're delighted to know that Jason, Dave, and Meghan made your experience at Ertle Subaru a positive one! It's great to see you found the finance process smooth and all your questions were answered. We also look forward to working with you again down the road. Enjoy your new 2023 Subaru Forester!

July 30, 2023

Very good experience. Jason was great and worked with us. Everyone was amazing and we did leave with a vehicle. More

by jds.sra
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Jason Cullen
Aug 01, 2023 -

Ertle Subaru responded

We're so glad to know you had a great experience with Jason and the rest of our team at Ertle Subaru. Thanks for choosing us, enjoy your new vehicle!

July 29, 2023

It was okay the experience could have been a little better. But they did fix the problem. More

by yomairanatera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gouny
Aug 01, 2023 -

Ertle Subaru responded

We are so glad the Ertle Subaru team fixed the issue with your vehicle. Thank you for your review, and if you need anything else, please reach out. Take care!

July 29, 2023

This was my first visit to Ertle Subaru. My '16 Forester was having an issue and after the Service Dept's diagnostic on it, turns out it was something completely different than what I though More

by Keith S.
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gouny
Aug 01, 2023 -

Ertle Subaru responded

Keith, it's great to know that your first visit to Ertle Subaru was a positive one! We're glad our team could help diagnose and fix the issue with your Forester. Thanks for highlighting Nick's excellent communication—we'll be sure to pass on the praise!

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