Ertle Subaru

The Space is small for your staff and the level of busy it was. Important to treat all customers with professionalism and support not just the ones who pirchased a car there. Felt like I walked into a Jiff it was. Important to treat all customers with professionalism and support not just the ones who pirchased a car there. Felt like I walked into a Jiffy Lube with a higher cost. More

I am having a problem with my phone connecting to the GPS and staying connected. It's as though is freezes and just stops working while I am navigating. When I told the service department they said to upd and staying connected. It's as though is freezes and just stops working while I am navigating. When I told the service department they said to update my phone. It's not my phone and it happens with my husbands phone as well. I would like to have this fixed and not have to worry whenever I travel. It can be very dangerous since it often happens when I am driving. More

Great and easy experience from ordering my new car to taking delivery. Looking forward to a long and fun driving future. taking delivery. Looking forward to a long and fun driving future. More

The process of purchasing a Subaru was very professional, courteous, and efficient. The finance department was very organized and did an excellent job of taking care of us. courteous, and efficient. The finance department was very organized and did an excellent job of taking care of us. More

It was easy to make the appointment. It was also easy once we got to Ertle. And all things considered, we didn’t have to wait too long. Thank you very much for your excellent service. It was also easy once we got to Ertle. And all things considered, we didn’t have to wait too long. Thank you very much for your excellent service. More

Scheduling was quick and easy. I was surprised about the air cooling filter- didn't know there was one, let alone it needed to be changed. I wish they had physically shown me the w I was surprised about the air cooling filter- didn't know there was one, let alone it needed to be changed. I wish they had physically shown me the wiper blades that were "ripped" as I had not seen any evidence of streaking. But I am not sorry they replaced them as I trust that they were damaged and winter is coming. Overall very pleased. More

From sales to service everyone is great! And I am vey happy with my crosstrek And I am vey happy with my crosstrek More

The service is quick and efficient. The wait time is short. Everything is very well explained. The wait time is short. Everything is very well explained. More

Everything clearly explained. Photos provided of defective parts. Offered to pick me up at dinner when my car was ready. Mechanic worked to see if there were promotions to lower Photos provided of defective parts. Offered to pick me up at dinner when my car was ready. Mechanic worked to see if there were promotions to lower costs. Overall another excellent Ertle experience. More

Top flight dealership with excellent customer service at all levels and the support staff are well trained to handle all questions. all levels and the support staff are well trained to handle all questions. More