Ertle Subaru

I purchased 3 cars this month with my family. My best experience was at ertle I’d recommend them to anyone. I had a small issue with my car they drove 45 mins out of their way to pick up my car and bring experience was at ertle I’d recommend them to anyone. I had a small issue with my car they drove 45 mins out of their way to pick up my car and bring me a rental. Received my car back detailed and with all my requests completed. David was fun to talk to with a no pressure saws approach. More

These guys take good care of me every time I go in there with any issues. I recently had a loud squealing noise coming from what sounded like my front driver side wheel well. I assumed it had something to d with any issues. I recently had a loud squealing noise coming from what sounded like my front driver side wheel well. I assumed it had something to do with the brake but it was loud like a wet belt squealing. I took it in immediately, the shop was busy so they gave me a loaner. The next day Dave called me up and said “we took all the wheels off and inspected all the pads, rotors and calipers. The pads look good, the calipers look good, and the rotors look good. One has a slight scratch so it looks like you just got a small stone stuck in there.” Apparently, the stone must have fallen out when they checked the brakes. I was so relieved because I was expecting to spend around $400-600 for some new rotors and whatever else but I only spent $16 on a couple of new bulbs for the liscense plate that were out when they checked. The mechanic even sat with me while I drove it to see if the noise came back. Problem solved. A lot of other unscrupulous shops would have taken advantage but these guys were honest. The car has been a workhorse and I’ve been able to count on these guys. -Barry, East Stroudsburg More

Dave is a very friendly helpful salesman. He explained everything very clearly which made the whole process enjoyable. I will highly recommend him to our friends. everything very clearly which made the whole process enjoyable. I will highly recommend him to our friends. More

Total xxxx show at delivery at power sports location, car was filthy, no gas no sales rep present , $30k and I was treated like crap was filthy, no gas no sales rep present , $30k and I was treated like crap More

Second purchase from this dealer. Many options to pick Second purchase from this dealer. Many options to pick and choose from. Megan took time to know what I needed in a car and to find the perfect mat Second purchase from this dealer. Many options to pick and choose from. Megan took time to know what I needed in a car and to find the perfect match. More

it was fast and easy We went in let them know we were there and in a few minutes are care was wiped down, then in for service. They got it done fast and wiped it down agai We went in let them know we were there and in a few minutes are care was wiped down, then in for service. They got it done fast and wiped it down again, it was done fast and right.. More

Waiting for My Service at the Dealer I scheduled an appointment for service in advance so I may "wait" for the service at the dealer. The car was in the parking area for 45 minutes and wa I scheduled an appointment for service in advance so I may "wait" for the service at the dealer. The car was in the parking area for 45 minutes and was not being serviced. I enquired TWICE with Steve Waldman and there was NO response. I finally spoke with James, the Service Manager, who made sure the car was serviced right away. I NEVER "saw" Kathy Aimer who is supposed to be the service rep. I did not have my cell phone with me. When I got home, I saw a text from Kathy. Just a suggestion: If the customer is in the shop, Kathy should come and greet the customer in-person. I have less than good experience with Kathy each time I visit for service. May I request for another service rep please? More

Service department people are very courteous & friendly. Didn’t have to wait long for the service to be done. Love this dealership! Highly recommend them Didn’t have to wait long for the service to be done. Love this dealership! Highly recommend them More

David was curious, polite and easy to work with. He has great customer service skills and followed up and through on everything that we had asked of him. great customer service skills and followed up and through on everything that we had asked of him. More

I felt safe. oil change, tire rotation, and inspection work was done quickly. I was called on additional work suggested, but I was not interested. work was done quickly. I was called on additional work suggested, but I was not interested. More