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Ertle Subaru

Stroudsburg, PA

4.7
2,555 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,555 Reviews of Ertle Subaru

August 26, 2020

outstanding services !! Going back next June to buy my son first car. my husband love the car! and my 7yr old love it more!! Best dealer ever!! More

by jeniffer_sanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Lombardi
Oct 13, 2020 -

Ertle Subaru responded

jeniffer_sanchez, We are happy to hear you enjoyed your experience with our team. We appreciate your positive feedback so much that we are excited to share with you that we are now offering home delivery. When you are ready for your next Subaru please give us at 570-421-4140 for more information.

August 26, 2020

Megan Ertle was very excellent and professional in her sales approach. In addition, Jim Ertle stopped by and said hello to me and my wife. I have known Jim for years and he is very customer oriented. H More

by bluecrk41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Graver, Meghan Ertle, Jim Ertle
Oct 13, 2020 -

Ertle Subaru responded

Thank you for being a loyal customer! We are thrilled to hear about the positive experience you had with us. We look forward to further assisting you in the future. We are now offering at home delivery so please give us a call for more information when you're ready for your next purchase.

August 25, 2020

I was in for recall maintenance. I enjoyed the loaner I was given. The recall work was satisfactory. No service members approached me when I was inquiring about the Accent More

by HECTORACTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathy Aimer
Oct 14, 2020 -

Ertle Subaru responded

HECTORACTS we are so disappointed to learn of this situation you have described. We pride our selves on having great customer service so we are sorry to hear about this. We'd like to turn your experience around if given the chance, so please give us a call at 570-421-4140. Thank you and have a great day!

August 24, 2020

Everyone was very nice and helpful. It just seems to take a lot longer than I thought it should to have something very simple done. More

by TRISTA_CHERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Jim Ertle
Oct 13, 2020 -

Ertle Subaru responded

Thank you for your honest feedback and taking the time to leave us this review. Please give us a call at 570-421-4140 and we will work with you personally in hopes of resolving this issue.

August 24, 2020

An excellent hometown dealership with friendly and trustworthy employees. The salesman, Kevin, was very helpful in our search for a new car. Happy to deal with Ertle More

by dgfoxdds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Meno-Starner, Kevin Brost
Oct 13, 2020 -

Ertle Subaru responded

We are happy to hear that our team is continuing to provide excellent customer service. We appreciate your positive feedback and would love to inform you that we are now offering home delivery. For more information please give us a call at 570-421-4140.

August 23, 2020

David was a very professional and courteous sales person. He truly made our car buying experience a pleasure. Very helpful and knowledgeable about the car we were looking at. More

by The Ruhls
Recommend Dealer
Yes
Employees Worked With
David Castillo
Oct 13, 2020 -

Ertle Subaru responded

Thank you for your high rating and review; we are thrilled to hear that you had a wonderful experience with our Team! Should you need anything additional, please do not hesitate to reach out. Take care and see you soon!

August 21, 2020

I had an excellent experience. Salesperson and finance associate were very knowledgeable and helpful. Dealership appears to be very well run and I will recommend highly to those I speak to about a car pu More

by stevesavoia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Dave Goncalves, Bill Finamore, Jim Ertle
Aug 21, 2020 -

Ertle Subaru responded

Steve, thank you so much for your kind words and for taking a moment to provide us with feedback. We appreciate it very much, and most of all, we appreciate your business!

August 20, 2020

The whole buying process was made easy and well communicated from start to finish. We never felt pressured or rushed and we were made to feel valued and reapected.. All details were completed with More

by Chris and Candy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Goncalves, Kyle Beers, Jim Ertle, David Castillo
Aug 20, 2020 -

Ertle Subaru responded

Chris and Candy thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

August 20, 2020

I took brought my car to Ertle for a brake light recall. They had my car for three days. They gave me a rental for one of those days, but told Enterprise I had the car for four days, so Enterprise originall More

by nikkiregan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kathy Aimer
Aug 20, 2020 -

Ertle Subaru responded

nikkiregan we regret to hear that you had this experience with us. Please reach out to our Service Director, James Angley, at (570) 213-4050 and we will work with you personally in rectifying the issues you experienced.

Aug 21, 2020 -

Ertle Subaru responded

I apologize for your most recent experience here at Ertle, this is not the way we like to do business. Please contact me if you would like to go over your concerns with me in detail or if there is anything I can do in the future feel free to ask. -James Angley Service Director

August 20, 2020

Three consecutive negative experiences for my 1 year old car. Express service really is nonexistent, I was told I really need to make an appointment. So I make appointments for routine service and one recal More

by bvandegiesen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris, very pleasant and professional. , Kathy Aimer, Bill Finamore
Aug 20, 2020 -

Ertle Subaru responded

bvandegiesen we regret your most recent visit with us was not up to the standards we strive for. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Ertle Subaru

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