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Ertle Subaru

Stroudsburg, PA

4.7
2,580 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,580 Reviews of Ertle Subaru

March 05, 2022

The whole dealership seemed very nice atmosphere. The staff were very friendly and helpful. My vehicle was serviced on time. More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Mar 07, 2022 -

Ertle Subaru responded

Kevin, thank you for stopping by to share your feedback! We appreciate your business and we hope to welcome you back to Ertle Subaru in the future. Drive safely!

March 05, 2022

Ertle made the process of buying a carnsuch an easy and no hassle experience. I used their express / remote buying experience which was no hassle and straight forward. Their sales team of Lauren and Antho More

by Paul M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene, Lauren Bradford, Anthony Rizzo
Mar 07, 2022 -

Ertle Subaru responded

Hi Paul - There is nothing better than hearing that our team made car-buying easy and efficient! Thank you for choosing Ertle Subaru and for sharing your kind words about Lauren, Anthony, and Eugene. Safe travels ahead!

March 03, 2022

My low tire pressure light was on. We didn't have a working gauge, so I called the service area and they said come right over. They got my car in within a few minutes, checked the tire More

by MHEITMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Mar 03, 2022 -

Ertle Subaru responded

We're glad our service department could be of assistance! Thank you for your repeat business and for taking the time to write Ertle Subaru a review - we're honored and flattered by the kind words. Drive safely - and we'll be here if you need us down the line!

March 02, 2022

Took my vehicle in for routine service. Very efficiently run, I was checked in right away - the wait was reasonable and Tiffany was excellent. Thank you for a great experience that could ha More

by MLHARTMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler
Mar 02, 2022 -

Ertle Subaru responded

Thank you for the great review! We are thrilled to hear that you had such an outstanding service experience working with Tiffany and the Ertle Subaru team. Drive safely, and we hope to earn your business again down the road!

March 02, 2022

Great service when I got the car that day. Then trying to get a response about getting Subaru link took forever to get a response. I took the matter into my own hands and called Subaru and got More

by chris171413
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My sales person is not listed, Dave Goncalves, Kevin Brost
Mar 02, 2022 -

Ertle Subaru responded

Chris, I appreciate you taking the time to share your feedback. I can assure you that we are dedicated to making the purchase process as smooth and seamless as possible and I am sorry that our team wasn't able to deliver a five-star experience this time. If you have any additional questions or concerns, I would be more than happy to discuss this further and see what I can do to help. Thank you, Jon Altman - General Sales Manager - 570-213-4007

February 28, 2022

They show value for my time. Took the time to keep me briefed on the work being done on my vehicle. More

by narendrasawh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Mar 01, 2022 -

Ertle Subaru responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Ertle Subaru team. Drive safely, and we hope to see you back again down the road!

February 28, 2022

Did not expect to drive my new truck home that night! They worked quickly and efficiently to make the deal painless for both parties. I especially liked that David gave me an "IOU" for a detailing once More

by POCOZIM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick in finance, David Castillo
Mar 01, 2022 -

Ertle Subaru responded

Thank you for taking the time to share! It is our goal to deliver a seamless and straightforward purchase experience, and it means a lot to hear that this was reflected in your experience. We will be sure to pass on the kind feedback to David and the Ertle Subaru team. Safe travels, and we hope to see you back again down the road!

Mar 02, 2022 -

POCOZIM responded

I did a a few minor issues that have come up since the delivery of the truck on the evening of February 28. - i was only given 1 key? Is there no spare? - David took off 2 license plates which he gave me (1 car tag, 1 personal tag) but gave me no screws to put plate back on? - i had an aftermarket remote car starter on my trade-in. I asked if it could be put on new vehicle. David said "didnt know". Then i forgot to pursue it. So... could it be? - its the first "new" car I've ever bought that i didn't get a full tank of gas upon delivery. - it was also the dirtiest car ive ever been given. I DO realize our weather conditions, but I had to ask about detailing. The windows are filthy from the stickers, etc. I was told "yeah, remind when you want it done, ill get it done for you ". I would like that in writing. In fact, when my wife bought her JEEP from you, her car was detailed where she bought it AND got a certificate for one for a later time because it was raining the day we took over the JEEP. As i mentioned... minor but issues i feel could be addressed and, some of them are my fault as well. I WAS surprised to take delivery that evening. I will be reaching out to David, but thought you should know... Thank you. - Dary Zimmerman

Mar 02, 2022 -

POCOZIM responded

I did have a few minor issues that have come up since the delivery of the truck on the evening of February 28. - i was only given 1 key? Is there no spare? - David took off 2 license plates which he gave me (1 car tag, 1 personal tag) but gave me no screws to put plate back on? - i had an aftermarket remote car starter on my trade-in. I asked if it could be put on new vehicle. David said "didnt know". Then i forgot to pursue it. So... could it be? - its the first "new" car I've ever bought that i didn't get a full tank of gas upon delivery. - it was also the dirtiest car ive ever been given. I DO realize our weather conditions, but I had to ask about detailing. The windows are filthy from the stickers, etc. I was told "yeah, remind when you want it done, ill get it done for you ". I would like that in writing. In fact, when my wife bought her JEEP from you, her car was detailed when she bought it AND got a certificate for one for a later time because it was raining the day we took over the JEEP. As i mentioned... minor but issues i feel could be addressed and, some of them are my fault as well. I WAS surprised to take delivery that evening. I will be reaching out to David, but thought you should know... Thank you. - Dary Zimmerman

Mar 02, 2022 -

Ertle Subaru responded

I am sorry to read this feedback, as we want the most for our guests. We strive to deliver a seamless and top-notch purchase experience, and it is concerning to see that we have missed the mark. I apologize for the issues you have encountered with your new vehicle and would appreciate another opportunity to speak with you to see how I can better assist with your situation. If you are willing to discuss this further, please feel free to give me a call at your earliest convenience. Thank you, Jon Altman - General Sales Manager - 570-213-4007

February 25, 2022

Staff are awesome starting from the desk, approachable and professional. Service is superb and the best part that I like most is service done on a timely manner. More

by mjparcon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia
Feb 28, 2022 -

Ertle Subaru responded

We are thrilled that our team made you feel so welcome and well taken care of! Thank you for choosing Ertle Subaru and for stopping by to share your feedback. Drive safely until we see you next!

February 25, 2022

The staff at Ertle has been excellent for me and my family over the years. Buying a new 2022 Crosstrek was one of my best decisions and my sales rep, Andrew, made everything easy and enjoyable. I could More

by jth2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Valentin, Dave Goncalves, Kevin Brost
Feb 28, 2022 -

Ertle Subaru responded

Congratulations on your new 2022 Subaru Crosstrek! We are thrilled that Andrew and the team made your experience so positive and successful. Thank you for trusting Ertle Subaru with your business!

February 24, 2022

Outstanding car buying experience! The salesman (David) was fantastic to work with and made the entire transaction go very smoothly. A true professional in customer service. More

by racerboy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Castillo
Feb 24, 2022 -

Ertle Subaru responded

Congratulations on your purchase! We are glad to hear that you enjoyed working with David and that the process was seamless. We appreciate your kind words and will see you again soon!

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