Eric Von Schledorn Ford

Great New Car buying experience Worked with Jon DeMaster. He was very knowledgeable and thorough. He gave us a complete tour and explanation of our new Ford Escape. His knowledge Worked with Jon DeMaster. He was very knowledgeable and thorough. He gave us a complete tour and explanation of our new Ford Escape. His knowledge and the ability to drive several different cars help us thru the difficult decision on which car model to buy. Evert also did a great job of leading us thru the mountain of required paper work. More

Hassle Free! I was in a bind, my car broke down the week prior, I had a certain budget but still wanted something really reliable because I do have a family. The e I was in a bind, my car broke down the week prior, I had a certain budget but still wanted something really reliable because I do have a family. The entire process was quick, easy and most importantly painless! I felt like I great communication with the salesman rather than being sold something just to buy from the dealership. Would definitely recommend to anyone! More

Never again!!! What I thought was going to be my first great experience turned out to be my worst,I bought a car that I was shown on the inspection report to only ne What I thought was going to be my first great experience turned out to be my worst,I bought a car that I was shown on the inspection report to only need tires (3 which were worn down to the bars) and brakes.i asked what if there is something else wrong with it and the sales person said the inspection report was my "guarantee",after having the brakes done my mechanic made me aware of a howling noise at high speeds but I was told the noise was due to the uneven and badly worn tires by the salesmen Then I had the tires done but still had the noise, so I took it back to the tires place to double check the balancing,still noisy,so I contacted the salesmen which gave me the run around for a week or so,then I went to a mechanic who in turn sent me to Jaguar for a better idea of the problem who said the repairs would cost me over 1600$ then I talked the service manager at EVS who told me to come out(over an hour drive) only to be told they would confirm what jaguar said but may not do anything more. Would you buy a car from these guys? I would not,find another dealer and get everything in writing. More

Daughter's First Car We were searching for a reliable & quality vehicle for our daughter's 1st car. Jon De Master assured us that the 2007 Ford Escape we chose was a soli We were searching for a reliable & quality vehicle for our daughter's 1st car. Jon De Master assured us that the 2007 Ford Escape we chose was a solid & thoroughly tested vehicle. He guaranteed us a positive 5 years without major issues. We trusted him. Our faith in your dealership & sales reps was high after we purchased, gladly sharing to others that EvS Random Lake was the place to shop for your next vehicle. Unfortunately, after 5 days of it being driven, everything shutdown, leaving our daughter stranded & afraid. We had her battery jumped, recharged, only for it to happen again. We learned the alternator was shot and in need of a new one. Over a $1000 repair bill. We called our trusted Sales Rep, Jon De Master, letting him know if this unfortunate incident. He never even had the decency to return our call. More disappointment came when we learned that EvS Random Lake should have detected this upon running a diagnostic. A pleasant & positive experience, had now turned extremely negative and future trust lost. When a vehicle is purchased with $10,000 cash, and to put a lot of extra money into it a week later is beyond disappointing. We will be sure to spread the word. More

Excellent salesperson We worked with Jon De Master who is a knowledgable car person - friendly and professional also. There was no pressure at any time. We came to an agree We worked with Jon De Master who is a knowledgable car person - friendly and professional also. There was no pressure at any time. We came to an agreement on a fair price for the vehicle. This was one of the smoother and more pleasant car buying experiences we have had. More

Most Pleasant Experience Being a senior citizen, female, shopping by myself and on a limited budget I was not looking forward to the process of looking for a different car. I Being a senior citizen, female, shopping by myself and on a limited budget I was not looking forward to the process of looking for a different car. I started out looking for a used one but saw on the EVS in Random Lake website a new 2015 Ford Escape for a very fair price. Took it for a ride with my salesman Alex Hernandez who was very pleasant, helpful and patient with answering my questions. I told Alex I loved the car but wished it was charcoal gray instead of black but I would take it anyway. He said, " Well let me see if I can find the same car in gray at another dealership". He did, and it was delivered in a few hours. I was so impressed that he took the extra step to get me exactly what I wanted when I already said I would take the black one. Thanks to Alex and all the staff at EVS getting my new car turned out to be a most pleasant experience. More

Amazing Service! My boyfriend and I initially went to the Ford dealership to look at a 2006 Impala. We ended walking out a few days later with a 2015 Ford Focus. Rob w My boyfriend and I initially went to the Ford dealership to look at a 2006 Impala. We ended walking out a few days later with a 2015 Ford Focus. Rob was the guy that helped us through the whole process. He had beyond amazing customer service, you could tell he really cared. Not that he sold a car to us but that we were happy with what we were getting. I'd highly recommend this place to anyone, especially people with no credit like my boyfriend and I. More

Most Positive Auto Purchase Ever I couldn't have been more pleased with the way I was treated and how pleasant the entire staff was. VERY FRIENDLY! Jon DeMaster went out of his way t I couldn't have been more pleased with the way I was treated and how pleasant the entire staff was. VERY FRIENDLY! Jon DeMaster went out of his way to make me so comfortable, like a friend or family member. It was the easiest car purchase process I ever went through. I will definitely return when it's time for another car. More

No Stress Deal Most of the deal was done over the phone as part of the Costco buying plan. Alex was very helpful and professional during the whole transaction. He l Most of the deal was done over the phone as part of the Costco buying plan. Alex was very helpful and professional during the whole transaction. He located the vehicle with the features I wanted over the phone and set up the appointment to pick up the vehicle. He responded promptly to phone and email questions and requests. Everything was set to go when I arrived to pick up the car. More