Epic Chevrolet

They don’t respect you or your time. will lie to your fac We were coming from Oakland about 2 hours away, so I made it absolutely crystal clear that we would only make the trek if they could hold the car for We were coming from Oakland about 2 hours away, so I made it absolutely crystal clear that we would only make the trek if they could hold the car for us to test drive. Patrick promised and scheduled a test drive. I even checked with him we were still good right before we started driving. Well they made the same promise to some other lady. And we both show up for the same time frustrated and angry. We were there first so we got to test drive. But another dealer realizing this raced to sell it to her while we were doing so. I even made it most of the way through the purchase paperwork having already put down my sensitive personal information when they informed me. I mean really who treats their customers with this much contempt and disdain. Ruined our Saturday driving all the way out to sacramento. No respect for our time, or the gas wasted getting there. We load our three year old into the car preparing to drive away, and they send some manager out to smooth things over, and it's not long before he's insinuating that I lied that they were holding the car for us. At any point they could have behaved like adults and wrote it off as a miscommunication, but they kept doubling down on treating both and me and this other lady like xxxx. They will lie and do anything to try to get a commission out of you. They're so sleezy it's cartoonish. More

Lifesavers I was making an emergency trip to Santa Barbara to see my sister who was diagnosed with cancer.as I was leaving town I noticed something wrong with my I was making an emergency trip to Santa Barbara to see my sister who was diagnosed with cancer.as I was leaving town I noticed something wrong with my car. It was the day after a three day holiday. I called my salesman, Mohammad and asked if he could get someone to check out my car, he said to bring it in. Once there he explained my emergency to the service manager, Mike Degroot who in turn gave my keys to a mechanic to check it out. They were able to repair the problem and sent me on my way an hour later. All of these people went above and beyond to help me and I am so very grateful. They are an asset to the Kuni business More

Service Dept is professional & friendly This is my 3rd Escalade I've been servicing at Kuni. Knowledgeable & friendly service advisors (Omead, Joe & Amber). Appreciate they spend extra time This is my 3rd Escalade I've been servicing at Kuni. Knowledgeable & friendly service advisors (Omead, Joe & Amber). Appreciate they spend extra time with the customers like me. Sometimes they were helping even without appointment scheduled. Otherwise, it would take weeks to get serviced. The only negative thing is it's difficult to schedule an appointment thru scheduling ladies (Vanessa). One time I needed an emergency repair (safety issue) and she was insisting on scheduling my appointment in a 3 weeks. I was trying to explain it wasn't a regular oil change, it was a safety issue. she didn't hear that; she was programmed to tell me Kuni was pre-scheduled for 3 weeks out. Disappointing. Thanks to Omead & Joe, I just showed up and the repairs were done in a few hours. Thinking of buying my 4th Escalade soon. More

Great experience This was our first time buying a car from Kuni Cadillac and it was a very good experience because of our sales consultant, Moe. He is excellent at his This was our first time buying a car from Kuni Cadillac and it was a very good experience because of our sales consultant, Moe. He is excellent at his job, never pressuring us. He had great knowledge of the XT5 we purchased. More

Excellent Fast, courteous and honest effort by the staff and workers would lead me to buy more cars at this dealership and to recommend this dealership to other Fast, courteous and honest effort by the staff and workers would lead me to buy more cars at this dealership and to recommend this dealership to others More

We came in to look at a Volt Premier and bought one Mike was very helpful and knew a lot about the Volts. We were pleased with the price we got and they worked hard with us. Mike was very helpful and knew a lot about the Volts. We were pleased with the price we got and they worked hard with us. More

painless called Joe on Tuesday appointment was Wednesday picked up my car on Thursday. doesn't get much better then that. Joe greeted me on my arrival to the called Joe on Tuesday appointment was Wednesday picked up my car on Thursday. doesn't get much better then that. Joe greeted me on my arrival to the dealership, provided a written estimate and was ready to set up a ride back home. give this man a raise, He represented the dealership to the fullest. More

Quick and easy no hassle. I found the truck I wanted. The process was smooth and easy. No need to haggle with the great deal I was getting. Great customer service and I am com I found the truck I wanted. The process was smooth and easy. No need to haggle with the great deal I was getting. Great customer service and I am completely satisfied. More

Great service Was told service would be approx. 2 hrs. Less than one hr. car was ready. Very satisfied with customer service. Amber was very pleasant to work with. Was told service would be approx. 2 hrs. Less than one hr. car was ready. Very satisfied with customer service. Amber was very pleasant to work with. More

Great Service Joe greeted me as my car was being towed in. He was very through in finding out what my issue was. My car was ready the next day and all issues had b Joe greeted me as my car was being towed in. He was very through in finding out what my issue was. My car was ready the next day and all issues had been resolved. More