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Epic Chevrolet
Sacramento, CA
1,585 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,585 Reviews of Epic Chevrolet
November 27, 2018
Exceptional experience We had a great experience at Kuni Chevrolet from the beginning to the end. Jerod Horch professionally and honestly guided us through our purchase help We had a great experience at Kuni Chevrolet from the beginning to the end. Jerod Horch professionally and honestly guided us through our purchase helping us locate the vehicle we were interested I. We are very grateful for his help and will certainly recommend Jerod to others. Thank you so much, Jerod! More
by Flo
Employees Worked With
Jerod Horch
November 25, 2018
Great customer service Jerod did a awesome job for me. He went out of his to pick up my new Escalade out of state. I will recommend him to all my friends and family who are Jerod did a awesome job for me. He went out of his to pick up my new Escalade out of state. I will recommend him to all my friends and family who are looking for a new ride. More
by Steve
Employees Worked With
Jerod Horch
November 24, 2018
Quick Oil Change Efficient and prompt services, with an appointment. Waiting room a bit noisy. Would welcome reinstatement of drop-in quick services, as was previousl Efficient and prompt services, with an appointment. Waiting room a bit noisy. Would welcome reinstatement of drop-in quick services, as was previously offered. Otherwise, everything was acceptable. More
by Robert David Romero
Employees Worked With
Andy
November 23, 2018
New car purchase The salesman was interested in my needs and helped me understand the vehicle I was interested in. The car was an EV which I had no experience with suc The salesman was interested in my needs and helped me understand the vehicle I was interested in. The car was an EV which I had no experience with such a vehicle. The salesman was patient and was able to answer all of my concerns. More
by Jimnsac
Employees Worked With
Anthony Avedisian
November 19, 2018
Oil & filter change on 11/16 Always great checking in with Rick; he's always very friendly and professional. The estimate I got was the oil/filter change would take an hour and yo Always great checking in with Rick; he's always very friendly and professional. The estimate I got was the oil/filter change would take an hour and you finished up in about 50 minutes. My car looked great - job well done by the entire staff. More
by Roll Tide
Employees Worked With
Dave Forget
November 17, 2018
Stressful experience with my car purchasing experience Once I purchased my car, I felt the staff at this dealership washed their hands of me. I did not feel valued because of the way I was treated. 1)T Once I purchased my car, I felt the staff at this dealership washed their hands of me. I did not feel valued because of the way I was treated. 1)They told me I could not pay off my car loan until after 3 months with GM Financial. False. GM Financial told me there was no prepayment penalty. The dealership claimed no knowledge of this after I told them what I found out. 2) I asked for my maintenance plan to be removed from my account. It was not done. GM Financial said Ron, who was our finance person, did not submit a cancellation. I could never get a hold of him. My emails, voicemails and calls went unanswered. I had to get my salesperson to locate him for me at one point. The general sales manager helped me after multiple calls to several of his staff. Not only did Ron omit certain information from us when explaining the plan, he then didn't even apologize for not cancelling the plan when he said he would, and for not replying to any of my messages. He lacks professionalism and basic courtesy. Their website touts phenomenal service. Between being put on hold for 12+ minutes at one point to then being passed from person to person without any solutions to my issues was a really stressful experience. They lacked transparency and organization with my car sale. I came away in the end frustrated and not valued. More
by CG
Employees Worked With
Dave Pilch, Felix, Tarance Gray, James Bartkowiak, Anthony Ngo, Ron Thomas
November 16, 2018
New door panel Thank you Kuni for fixing my 2010 Chevrolet Camaro. The passenger door handle broke and it was difficult to get out. Art ordered the part and was inst Thank you Kuni for fixing my 2010 Chevrolet Camaro. The passenger door handle broke and it was difficult to get out. Art ordered the part and was installed two weeks later. Now my car is running great again More
by Julian55
Employees Worked With
Art, Amber Irwin
November 16, 2018
Great Customer Service Everyone we dealt with was professional and easy to work with. A great experience. We have purchased several cars in the past, and Alex by far was t Everyone we dealt with was professional and easy to work with. A great experience. We have purchased several cars in the past, and Alex by far was the best salesperson we’ve ever dealt with. Low pressure, honest, and personable. More
by Marcnfare
Employees Worked With
Teresa Sanchez, Alex Zamora, Luke McDonald, Ron Thomas
November 15, 2018
Awesome. Jerod was a fantastic sales person. He kept me updated on the sales process and the delivery date of my Volt. I would recommend Jerod straightaway. Jerod was a fantastic sales person. He kept me updated on the sales process and the delivery date of my Volt. I would recommend Jerod straightaway. More
by MGP
Employees Worked With
Jerod Horch
November 14, 2018
Non-Appointment Visit The staff people were very courteous, friendly, and helpful. I am very happy that they were able to solve my automotive problem (so far, so good). I The staff people were very courteous, friendly, and helpful. I am very happy that they were able to solve my automotive problem (so far, so good). I really appreciate the courtesy shuttle service. I am also glad that Kuni Automotive is washing cars again after they are worked on. More
by Phil Sawyer
Employees Worked With
Arthur Smith
