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Epic Chevrolet
Sacramento, CA
1,585 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,585 Reviews of Epic Chevrolet
February 24, 2019
2017 Chevy Cruze It was great working with Christian at Kuni Chevrolet. He helped us get a great deal on our new car. I would recommend him to future shoppers. It was great working with Christian at Kuni Chevrolet. He helped us get a great deal on our new car. I would recommend him to future shoppers. More
by Cruze
Employees Worked With
Christian Felix
February 20, 2019
Great experience at Kuni Chevrolet of Sacramento I purchased a vehicle from Kuni Chevrolet Cadillac of Sacramento on 02/16/2019. I first spotted the car for me on their website. The website is very u I purchased a vehicle from Kuni Chevrolet Cadillac of Sacramento on 02/16/2019. I first spotted the car for me on their website. The website is very user friendly, and once I placed my information into their system for more details of the vehicle, I received an email from their customer engagement coordinator letting me know my many options and information about the dealership. I then called and spoke with Clarence, the sales associate. He was very informative, friendly, and excited to show me the vechile that upcoming weekend. Clarence went to work for me in regards to helping me get the exact price and APR that I was seeking. While waiting we talked about family, sports, and had many laughs along the way. What I admired most about Clarence was that he was honest, to the point and looked out for my best interest. I highly recommend this dealership. If you're in the market for a vehicle, please contact Clarence at 1-916-667-1621 More
by Joseph Ellicks
Employees Worked With
Clarence Smith, Ron Thomas
February 19, 2019
Murano Working with Ross Nichols was a fun experience. Mike tried very hard to make the deal as well. My one complaint . After Jill Hamirani Coordinator – Working with Ross Nichols was a fun experience. Mike tried very hard to make the deal as well. My one complaint . After Jill Hamirani Coordinator – Customer Engagement Center initially contacted me, she never returned my phone calls to set up an appointment. That left me calling the dealer on my own to do so. More
by Fancypancy1!
Employees Worked With
Ross Nichols, Mike Nelson
February 17, 2019
Excellent, Easy Process We knew the vehicle we wanted and our Sales person worked with us to get the best deal! Our Sales Rep James was amazing, he made our experience go smo We knew the vehicle we wanted and our Sales person worked with us to get the best deal! Our Sales Rep James was amazing, he made our experience go smooth! More
by AJzMalibu
Employees Worked With
James Bartkowiak, Mike Nelson
February 14, 2019
Excellent service Agent is friendly and attentive. Our first time to purchase this kind of car, we were adamant to get one. But because of his good sales talk we were a Agent is friendly and attentive. Our first time to purchase this kind of car, we were adamant to get one. But because of his good sales talk we were able to purchase. Waiting for the car from other dealer( it was a trade off from Goan Cadillac) was quick and efficiently done. More
by Mycadi
Employees Worked With
Jerod Horch
February 12, 2019
Quick and Easu I was able to get what I wanted and they were able to get me in and out very quickly without any hassle. I will be recommending my friends and family I was able to get what I wanted and they were able to get me in and out very quickly without any hassle. I will be recommending my friends and family for sure. More
by Andrea
Employees Worked With
Christian Felix, Ron Thomas
February 07, 2019
Easy fast not pushy Traverse for 4 months. Made a phone call to this dealership I spoke with clarence ask him if he's could do it for this price he said yes got to the Traverse for 4 months. Made a phone call to this dealership I spoke with clarence ask him if he's could do it for this price he said yes got to the location car was already ready we didn't even test drive the vehicle. Just sign the papers and we were on our way. More
by Tykool
Employees Worked With
Clarence Smith
February 07, 2019
FAST,FAST,COURTEOUS,GREAT!!!! WONDERFULL,GREAT EXCELLENT!!I will recommend,as well as purchase my next vehicle,i love the service and the coffee,also it was very clean WONDERFULL,GREAT EXCELLENT!!I will recommend,as well as purchase my next vehicle,i love the service and the coffee,also it was very clean More
by lady bird
Employees Worked With
Clarence Smith, Mike Nelson
February 05, 2019
Horrible communication and customer service They ordered the wrong parts for our new truck 3 different times, put off getting our side steps installed for almost 4 months, and have horrible comm They ordered the wrong parts for our new truck 3 different times, put off getting our side steps installed for almost 4 months, and have horrible communication skills. We purchased our truck back in OCTOBER. When purchasing it, we paid for side steps that we wanted on our truck. They said they'd call when they came in. At the time they said it might be up to a month. On December, we called to check on them and they told us they had nothing there under our name. We called back again and were told they did have them. So we made an appointment for 2 weeks later to have them installed and the truck detailed as promised (since the truck we purchased was never detailed). We took the day off of work to drive up there early in the morning (the dealership is 2 hours from our home) and have the work done. We sat there from 9am until 4pm when we recieved a call saying that the parts they had for our truck were for the WRONG truck. We were obviously upset, considering we had been sitting there ALL day and NOTHING had been done with our truck. We were told there was nothing they could do except order the correct parts and make an appointment for the following weekend. So we did that and made an appointment for the following Saturday. On Friday evening, we hadn't heard anything confirming the parts had come in and the appointment was still on, so we called Josh (the sales manager we've been working with) and he said he "had his hands on the parts" and they were the right ones for our truck. Since being inconvenienced so many times at this point, they said they would come pickup our truck from us, leave us a loaner, and take our truck to get the work done. I was also told the work they were doing would most likely be finished in one day, the same day they picked the truck up from us. So the truck was picked up at 11:45am Friday. By 2:45pm on SATURDAY we still hadn't heard anything. We had to call them again to get an update on the work and an ETA of our truck. Josh informed us 45 minutes later that the parts they had for our truck were SCRATCHED and they couldn't install them!! They said they couldn't order the parts until Monday and now we're looking at our truck sitting at the dealership all week. Being upset, I tried calling the dealership to speak with another sales manager named Eddy that I had spoken with the previous week. I was told he was busy and would call me back when he had time. I tried asking for any other manager I could speak with and was told they weren't available. I then tried calling Josh back and he wouldn't answer my calls. I literally couldn't get ahold of anyone to figure out what was going on. So I called the service department to figure out what was done on the truck and what exactly was scratched. It was then that I was told the parts that came in were not scratched but they were parts for the wrong truck AGAIN! What the xxxx!!! I couldn't believe it. At this point, I felt like I was lied to and honestly was sick and tired of dealing with the dealership any more! I called the dealership again asking for Josh and was told that he would call me back. He called me back almost 2 hours later. I confronted him about the 2 different stories and he had nothing to say. It was at this point I told him that I wanted my truck driven back to me the next day (Sunday) and wanted the work they were going to do (install steps and emblems, full detail, as well as fil up the def and gas tanks) done at the Chevy dealership by my house and I know longer trusted them to work on my truck. He said he would have to talk to some higher ups to get the "okay" and he would get back to me. MONDAY at 3:45pm someone pulls up to my house with my truck. I recieved no phone call saying he got it okayed or that they would be bringing our truck back. They had done NOTHING with our truck in the over 72 hours they had our truck. They couldn't even detail it!! I am BEYOND upset with this "business." I would NEVER recommend this place!!! More
by Ambenn89
Employees Worked With
Josh Crumb and Eddy
February 01, 2019
Very good Quick, on time and reasonable. Explained what they were going to do. And how long it would take. My only concern is that I only know two employees a Quick, on time and reasonable. Explained what they were going to do. And how long it would take. My only concern is that I only know two employees and I have been going to this dealership for a long time. More
by Giants 2010
Employees Worked With
Rick Latour
