Epic Chevrolet

Absolute great experience! I was impressed with Dave Forget. He was very efficient and helpful in purchase and setting up OnStar. He said to call him any time with any questio I was impressed with Dave Forget. He was very efficient and helpful in purchase and setting up OnStar. He said to call him any time with any questions! More

Good Customer Service Eric was my service provider and provided outstanding customer service. On calling me with my brake issue he was very detailed and I understood the i Eric was my service provider and provided outstanding customer service. On calling me with my brake issue he was very detailed and I understood the issue before making my determination on the work. More

Service center I was greeted in a timely manner I am very professional and courteous young man. He quoted me about an hour and a half for the work to be completed I was greeted in a timely manner I am very professional and courteous young man. He quoted me about an hour and a half for the work to be completed and they were done in an hour 15. More

Awful What a complete joke. I had heard that Kuni sucked, but I was surprised at how horrible they are. My car was towed there Monday afternoon. Tues What a complete joke. I had heard that Kuni sucked, but I was surprised at how horrible they are. My car was towed there Monday afternoon. Tuesday they couldn't bring themselves to even look at it. Wednesday they couldn't bring themselves to even look at it. Apparently, they were booked solid with appointments through Sept 7, so they could not give me a time of when they would be able to even take a look at the car and try to determine the problem. Thankfully, Performance Chevy said they would happily accept the car and look at it right away...so, now the car is at a dealership that actually tries to help people. Kuni should understand that when a person's car breaks down their life is immediately in turmoil. A service shop needs to make some sort of minimal effort to help or they shouldn't accept delivery of a broken down car. The guy assigned to my car, Dan, made no effort to move things along and seemed clueless to the concerns of the customer. For the rest of my life, and as long as the Piece of Garbage Kuni is in business, I will tell people how awful, awful Kuni is...and that we would all be better off it is just went away and died. Thanks, Chris Woods More

Very Good Grant showed me the car I was looking for and made the purchase very smooth. My wife loves the new SRX even better than our 2008 SRX. Grant showed me the car I was looking for and made the purchase very smooth. My wife loves the new SRX even better than our 2008 SRX. More

Thumbs down for Kuni's customer service and repairs Eight weeks ago my 5-year old GMC Acadia was towed to Kuni Chevrolet. After fighting with Kuni and the GMC regional rep on our out of pocket cost to r Eight weeks ago my 5-year old GMC Acadia was towed to Kuni Chevrolet. After fighting with Kuni and the GMC regional rep on our out of pocket cost to replace the engine in this lemon of a car which has had 12 recalls and 17 additional service visits, AND a new A/C and engine mount out of our pocket, we agreed to pay $500 for a new engine and rack & pinion (note this is the 2nd rack & pinion). Kuni took 7 weeks to do the work - 7 weeks! And, the customer service stunk the whole time. They neglected to keep me updated on the status of the repairs and stuck me with the $375 for the rental car I drove until we settled on a repair price. Then, 3 days after picking up the car, it stops running again, and I have it towed to Kuni. Instead of apologizing for the shoddy repairs, the service manager tries to make excuses saying the vehicle is a "complicated machine." Really? I call it "inept mechanics". Kuni's customer service and quality of work is appalling. More

Not good!! Communication not good! Telling customers one thing and not doing what they said they were going to do!!!! Waiting for call back and then me the custo Communication not good! Telling customers one thing and not doing what they said they were going to do!!!! Waiting for call back and then me the customer have to call to check status of my vehicle. I was told oh Rick didn't call you!!! He was suppose to. Ed should of called back and say hey Rick the service director is gonna call you back because he had to look into what was going on with your vehicle. More

Where the Magic began Overall exceptional experience. I would recommend my family and friends to this dealership. They gave me the most for my money for the impala I purcha Overall exceptional experience. I would recommend my family and friends to this dealership. They gave me the most for my money for the impala I purchased. Explained thourly rebates and other discounts that I qualified for without me asking. Max, Angel, and Alonzo you were great. I will be back for my Tahoe soon. More

Kind, patient, and very helpful. My girlfriend and I recently moved to the Bay Area from Seattle. Because she is a student and I am currently unemployed, we had a very tight budget. E My girlfriend and I recently moved to the Bay Area from Seattle. Because she is a student and I am currently unemployed, we had a very tight budget. Effie, from Kuni, was extremely patient and helped us find a car within our budget. More than that, he was very kind and took the time to answer all of our questions and volunteered information on topics we hadn't thought to approach. Having visited a couple of other dealerships, I can honestly say that Effie and all of the staff at Kuni were more professional than the others we visited and we felt very comfortable with their service. I would recommend Kuni and Effie to anyone! More

Outstanding experience in every way, well done Kuni Service The whole experience was excellent in every way. The service web site works well, the service employees were responsive, professional and the work pro The whole experience was excellent in every way. The service web site works well, the service employees were responsive, professional and the work product was great. I left the facility believing that my vehicle was well cared for and that the work done was the best that couild be done. More