Epic Chevrolet

Over Promised - Under Performed We waited nearly two weeks for an appointment. We had the vehicle in by the 8 AM appointment time. The service advisor promised a call between 2 and 3 We waited nearly two weeks for an appointment. We had the vehicle in by the 8 AM appointment time. The service advisor promised a call between 2 and 3 PM for an update. I called him at 3:45 - nearly 8 hours after having dropped the vehicle off and they had not so much as even looked at my vehicle. As it turns out it needed to be kept overnight not because of the work needed but because they didn’t start until 4 PM. When asked when I could get the vehicle back the next day the service advisor said 2 PM NO PROBLEM. When we spoke that morning the story was now - by the end of the day WTH? Once again he said he would call and didn’t. Epic fail in the customer service arena. Yes they did discount the bill but it doesn’t make up for the shoddy service. I won’t be back. Performance Chevy is right up the street. I should note that we have bene doing business at this location since long before it was Kuni or even Mike Daughtery Chevrolet. More

Great service Abraham was very accommodating. The vehicle was completed when promised and it was an overall great experience. I would definitely use the express ser Abraham was very accommodating. The vehicle was completed when promised and it was an overall great experience. I would definitely use the express service again. More

My Review My service visit was successful. Eric was very helpful. Any problems encountered were dealt with in a timely matter. I will return when needed knowing My service visit was successful. Eric was very helpful. Any problems encountered were dealt with in a timely matter. I will return when needed knowing i will be helped. More

great service I had great service at a great price .. Ed and abraham were really helpful i would recomend to work with this guys . My car is running great I had great service at a great price .. Ed and abraham were really helpful i would recomend to work with this guys . My car is running great More

Not happy. During my express oil service, Abraham showed me a picture of one of my tires with an unrepairable gash in it. I did not want to wait hours for a tir During my express oil service, Abraham showed me a picture of one of my tires with an unrepairable gash in it. I did not want to wait hours for a tire replacement and opted to have the tire replaced closer to my home. The tire company found nothing wrong with my tires! I am upset that I was mislead in this way and will consider changing to another dealership for service. More

vehicles need to be serviced by their home dealer Although the service department staff was very courteous i feel that my vehicle would have been better serviced had i been taken to the jeep dealer on Although the service department staff was very courteous i feel that my vehicle would have been better serviced had i been taken to the jeep dealer on day one rather then spending two days in a gm dealer attempting to be diagnosed. on day three is was finally taken to the jeep dealer but brought back to the gm dealer for repairs where the service writer even noted that it was taking them longer as a non mopar dealer to repair. Consequently my vehicle was in the shop for two weeks waiting for parts and repairs because of that issue. two weeks later i am in need of it going back to the shop as the original issues have returned. My other concern is that this vehicle was a Kuni Certified vehicle and the two items found are items that under any certified program would have disqualified the vehicle for certification and where missed during presale inspections. It appears that there is a reason why certification needs to be done by the manufacturing dealer and not the dealer selling the vehicle. I am extremely disappointed by these repairs as the sales staff really pushed the initial high rating the vehicle had received under the Kuni certification. If these repairs where missed by Kuni and had to be diagnosed by Jeep it makes me wonder what else was missed during initial inspections that i will need to deal with. I also question why the repairs went through my aftermarket warranty when the vehicle had a dealer 1000 mile warranty and the car had not yet been driven 1000 miles. I don't feel it was right to use my warranty for these repairs. More

This is an all around "great"dealership. Whether you are looking to purchase a new or used vehicle, or are having your car serviced... Kuni Chevrolet Cadillac gets 5 stars from me. I highly r Whether you are looking to purchase a new or used vehicle, or are having your car serviced... Kuni Chevrolet Cadillac gets 5 stars from me. I highly recommend this dealership. More

Impressive and pleasurable. I Like the fact that I didn't have to drop my car off and get shuddled home and get a ride to pick it up. The Express oil change center was a great id I Like the fact that I didn't have to drop my car off and get shuddled home and get a ride to pick it up. The Express oil change center was a great idea for your dealership. I Had just a couple of issues. My oil percentage indicator was not reset nor was my tire pressure checked. I did go back in to get those two things done, the oil was reset to 100%, but my tire pressure was still not checked. It was the same when I returned to my vehicle. I will take care of that myself I guess. I will use this's service in the future but I will be better prepared to pay attention to those issues before leaving. Abraham was very courteous and informative. Thanks Abraham. More

2014 ATS I had my 2014 ATS in for a oil change as I drove in the service department a nice man greeted me an ask what I was there for, he pointed me in the ri I had my 2014 ATS in for a oil change as I drove in the service department a nice man greeted me an ask what I was there for, he pointed me in the right direction. I was out of there in less than a hour. More

2013 Chevy Volt I just felt I had to give you some feedback on your terrific service. My overall experience was great. Ali was really knowledgeable about the car an I just felt I had to give you some feedback on your terrific service. My overall experience was great. Ali was really knowledgeable about the car and was really trying to help me find the right car for me. No pushy sells techniques like you see everywhere else in the business. Also, the sales manager was great. She worked with me on getting the right trade-in value deal for my car. Never have I ever had such a laugh while shopping for a car. I would recommend this dealer to my friends. Thanks Ali... More