Envision Toyota of Milpitas

I took my van for a service and called if it was ready. They said yes. I got a ride over there and then they told me it wasn't ready. I said where is my vehical and everyone stood around looking stupid. I They said yes. I got a ride over there and then they told me it wasn't ready. I said where is my vehical and everyone stood around looking stupid. I asked for the service manager and was ignored by two female service personal that had a loud lenghty chat with each other in vietnames until I shouted at them to get me the manager or someone in charge. The service manager came up and seemed annoyed I asked for him. I told him what the deal and he said he will get someone to bring my van over asap. Well ASAP turned into 20 minutes and I asked what is going on. A tech told me the van was being washed and ready soon. I waited 10 minutes more and demanded the manager give me my vehical washed or not. He called and someone drove it over...unwashed. I said I will never return and I was planning on maybe getting new vehical and does he think I will buy it from them? he said probably not. Not only are they incompetachornt but rude as well. More

dishonest, disgraceful service sales rep and manager. Both manager and sale rep were extremely rude right off the beginning of conversation. The changed their quote instantly and told me to shop somewhe Both manager and sale rep were extremely rude right off the beginning of conversation. The changed their quote instantly and told me to shop somewhere else before coming back to their dealership. More