Envision Toyota of Milpitas

DAVID K. CHAN WAS VERY ACCOMODATING & HELPFUL. WHEN I LEFT, MY CAR SMELLED LIKE BURNING OIL. THE NEXT DAY, WHILE DRIVING ON THE FREEWAY, IT WAS MAKING A LOUD NOISE. IT SOUNDED LIKE THE ENGINE WAS STRUGGL LEFT, MY CAR SMELLED LIKE BURNING OIL. THE NEXT DAY, WHILE DRIVING ON THE FREEWAY, IT WAS MAKING A LOUD NOISE. IT SOUNDED LIKE THE ENGINE WAS STRUGGLING TO ACCELERATE...OR STAY AT 60MPH. I WAS DRIVING AT A CONSTANT/STEADY SPEED WHEN THIS HAPPENED. MY CAR IS A 2011, I DID NOT EXPECT THIS TO HAPPEN. More

This is the rudest, uneducated and stupid sale manager at all time. His mentality is if the price is not in his way he''ll insult you and kick you out of his dealer. Please be careful with David cepeda all time. His mentality is if the price is not in his way he''ll insult you and kick you out of his dealer. Please be careful with David cepeda More

We were trying to buy a used car. One sales asked us to stay for 10 more minutes even though we said we were going to get lunch and come back later. It turned out to be much longer than 10 minutes. We made stay for 10 more minutes even though we said we were going to get lunch and come back later. It turned out to be much longer than 10 minutes. We made a counter offer, but another sales was constantly comparing his asking price after tax with my offer price before tax, even after we pointed it out to him. After we pointed out the miscomparison to him several times, he demeaned us by asking us if we know how to do addition and subtraction! Again we told him we were going to lunch first because it's already much longer than their promised 10 minutes, but then that second sales ridiculed us saying we were trying to buy a car in 10 minutes! It was a very bad experience. They were not treating their customers respectfully at all! More

I bought Corolla at Nov/B from Sam and his personarity was Ok and Corolla is good car and I call him for buying SIENNA 2012 but he suggested used car and he told that my recommended car is Ok and I didn't was Ok and Corolla is good car and I call him for buying SIENNA 2012 but he suggested used car and he told that my recommended car is Ok and I didn't tell lie to you , only true story. ....so I belived him ( this was too bad for me finally) I didn't learn used SIENNA and he offered 2011 SIENNA and then I bought it. I just came from Japan and I don't know system of car selling in USA and Sam knows it. I didn't know that 2011 SINENNA model was from 2010 July and I requested him that show me that car history but he didn't show me anything and he just told me that tust me... I was a Sucker in that time. The car was build at 2010 July and was using from 2010 Aug. I asked his manager, David Cepeda why car of building at 2010 July and using at 2010 Aug was called 2011. David Cepeda told me that SIENNA was changed at 2010 July , and we (Toyota) call 2011 SIENNA from 2010 July. But I asked David Cepeda about it , finally he told me that did you asked Sam when this SINENNA was build and please call Toyota why you call 2011 SIENNA which was build at 2010 July and used at 2010 Aug. and he hang up and he told me that I called you later... but I didn't receive phone call from him. now four days past I visited this dealer once after above discussion for paper work for Autoloan and I just talked to Finance manager about this story. The finance manager didn't know that SIENNA 2011 was started from 2010 July. How do I know? I'm not Toyota man. I won't be this dealler again because I don't have enough information about car. if I'll find complain about their job or have additional questions after completing any maintenance or ... , they may tell me that you didn't tell me or ask me in that time so I didn't explain it to you. Addional story: I found missing "back up sensor " and "cross bar" after purchased the car one week before. and I call sales (he didn't pick up my phone) , and then I talked to above manager. he told me that checking with Sum and call me, but he didn't . And I call hime next day, manager told me that Service call you when service can arrange schedule. I asked him why you or Sam didn't call me yesterday. He didn't answer it. and I asked another question that Sam didn't explain to me about missing both "back up sensor " and "cross bar". but he didn't explain it to me. More

Service advisor wasn't able to deliver on his promise of time of completion of service Advisor cannot locate my car after I paid for the service.They later found it still on the hoist with work unfinish. time of completion of service Advisor cannot locate my car after I paid for the service.They later found it still on the hoist with work unfinish. Advisor blame me for a customer that left because this. Advisor was so arrogant he advise me to go to another dealer to service my car.Which i will after what happened to me. I wouldn't recommend your dealership either. More

This place is great. I just purchased my second Camry from Piercey. My first car was actually a lease. I changed jobs and my driving went way up so I was over my mileage with over a year to go on the l from Piercey. My first car was actually a lease. I changed jobs and my driving went way up so I was over my mileage with over a year to go on the lease. I figured I was stuck and would just have to pay when the lease was over. Then I got a call from Piercey. Because I always have my oil changed there they realized I was over my miles. They figured out a way to take in my 09 Camry and sell me a 2011 Camry and my payments only went up a little bit! Plus I didn't have to pay any penalties for the extra mileage and now I don't have to worry about mileage because its a purchase. Thanks to the whole team at Piercey Toyota! I really, really appreciate your help. Thanks! DJ More

We found the exact vehicle we were looking for (4 runner, 4wd, Black, low miles, etc) on their website. I called to make sure it was still in stock and made an appointment. Test drove it, loved it, bought 4wd, Black, low miles, etc) on their website. I called to make sure it was still in stock and made an appointment. Test drove it, loved it, bought it. A very professional and easy way to do business. More

I purchased a Toyota Venza from Piercey and the car is going good. The finance manager helped me choose the right options. They have a very huge collection of cars and for my Venza, they are the only o going good. The finance manager helped me choose the right options. They have a very huge collection of cars and for my Venza, they are the only one who has the exact model which I wanted. And they offered a competitive price. More

I've been very pleased with my experiences at Piercey Toyota. I have not bought a car from them but their service department is the best I've ever used. They are always very helpful and they have 2 shu Toyota. I have not bought a car from them but their service department is the best I've ever used. They are always very helpful and they have 2 shuttles, so I never have to wait too long to get a ride back home. They have free Wi-Fi so I can go online on my laptop. Very helpful. More

I felt this was a great experience. I did my research online and knew what a good deal was. I checked their website and they showed with the Camry I wanted in stock. I told them what it was, they said online and knew what a good deal was. I checked their website and they showed with the Camry I wanted in stock. I told them what it was, they said ok. Very easy deal. Everyone was wonderful. God bless the Internet for giving us all these websites to help us get a great deal! We'll be back to Piercey soon to buy my daughter a used car. More