Envision Toyota of Milpitas

LACK OF HONESTY ! Dealership charged me $795.00 for alarm & install in my new rav4. They tried setting me up with $50.00 after market AUTOMATE am1.5 instead of Toyota V Dealership charged me $795.00 for alarm & install in my new rav4. They tried setting me up with $50.00 after market AUTOMATE am1.5 instead of Toyota VIP rs3200 plus. $237.80, just tip of iceberg. Lied about Toyota care plus extended service agreement. Allstate theft insurance even though car has factory engine immobilizer. Still tried installing the cheaper alarm after I rescheduled for the Toyota alarm.(a Toyota dealership) that prefers installing 3rd party system when they have better manufactures part in stock. More

liar and time waster Went in for recall service for air bag inflater assembly ($ 50 part) with an appointment, 4 hours later i get a call "we don't have that part in stock Went in for recall service for air bag inflater assembly ($ 50 part) with an appointment, 4 hours later i get a call "we don't have that part in stock, I'm sorry please pick your car and we will call you when it comes in". More

The dealer does not seem to be trustworthy I went there with a service coupon printed from Piercey Toyota web site. It is a coupon of $198.88 for 30K miles service. The service rep declined cou I went there with a service coupon printed from Piercey Toyota web site. It is a coupon of $198.88 for 30K miles service. The service rep declined coupon and quoted me $780 worth of service. I cannot believe this. This is not very professional. I left the dealer and I will never go back again. I cannot trust their service and their quality at all. More

Buying a new Camry Hybrid Jim Houlihan and Mark Hatefy were professional, helpful and listened to what I wanted in a car. I never felt pushed into buying a car. Jim Houlihan and Mark Hatefy were professional, helpful and listened to what I wanted in a car. I never felt pushed into buying a car. More

Great experience I just bought two cars from Toyota Piercey. The time it took to get in and out of the dealer was a bit lengthy, but the overall experience was still g I just bought two cars from Toyota Piercey. The time it took to get in and out of the dealer was a bit lengthy, but the overall experience was still good. I worked with Jim Houlihan, great seller. He was very patient with all my questions, tests, etc. He helped me through the whole process and has offered to help me in the future with any questions I may have on my new cars. More

waste of time Sure they have a huge lot with lots of new car on the lot, but it seems their time is too precise. If you are not buying a car the very same day, they Sure they have a huge lot with lots of new car on the lot, but it seems their time is too precise. If you are not buying a car the very same day, they simply won't even bother spend few minutes to appraise your used car. And I tried twice, first time it's late around 7pm, so "our manager is busy closing remaining deals today, unless you are buying a car today.... or just look kbb yourself". So next day I drive in at 5pm, instead of sending a appraiser, they send a sales guy to talk to me over half hour with non sense, while waiting for the appraiser whey never intended to send. Don't waste your time there More

Fraud dear I received a business mailer from the dealer for a buy back offer mentioning that my 2002 Camry is in demand and the dealer is willing to pay 3000$ mo I received a business mailer from the dealer for a buy back offer mentioning that my 2002 Camry is in demand and the dealer is willing to pay 3000$ more than KBB price. I drove 24 miles and wasted my time to get my car appraised. They totally ignored the offer they sent (that was just a cheap marketing tactics). They appraised my car for $3000 as it had a touch up in the bumper. I was told that there is a different department who sends the mailer and there are conditions that apply on the offer. Finally I left the facility feeling cheated..I will never go there again. More

Roy would not provide a lease quote. I called to obtain a lease quote on a new Toyota Corolla LE Plus. Roy, the sales person, insisted that he run a credit report before providing a leas I called to obtain a lease quote on a new Toyota Corolla LE Plus. Roy, the sales person, insisted that he run a credit report before providing a lease quote. Second demand Roy made, is that he requires my presence at the dealership before a quote is provided. In today's electronic age, I am surprised by these pre-historic practices by this dealership. The customer service is very poor. More

false advertising Came to test drive the highlander &get the free movie tickets. They don't have any, not one! Test rav4 instead. Afterword they said they were out of t Came to test drive the highlander &get the free movie tickets. They don't have any, not one! Test rav4 instead. Afterword they said they were out of tickets. I just got the offer on Saturday how can they be out already? More

This was a very fast buying experience. We set on the price over the phone, and the entire process at the dealer was a breeze (no further negotiations, no hidden fees, very transparent). price over the phone, and the entire process at the dealer was a breeze (no further negotiations, no hidden fees, very transparent). More