Envision Toyota of Milpitas

Without a doubt, this dealership stands out as the most disappointing one I've ever encountered. Undoubtedly the worst experience I have ever had with a dealership. I was looking to buy a new car and I disappointing one I've ever encountered. Undoubtedly the worst experience I have ever had with a dealership. I was looking to buy a new car and I requested lease information multiple times and they kept giving me the runaround. They insisted that I need to come in and do an application so that they can build the pricing of the vehicle. And I was absolutely shocked to get an email from a Frank Drew that read "I already told you in plain English. The pricing quotes era has changed due to the inflation in the market. Your loss" Whatever happened to professional behavior? Absolutely rude. I have bought Toyotas before and NEVER had such a bad experience. Other businesses strive to treat and serve their customers to the best of their abilities, More

Avoid this place and go to a different Toyota dealership. It's a shady business they have going on here. I financed a 2022 Toyota tundra in September of 2022. It was priced $54,169. Finance manager Jericho E It's a shady business they have going on here. I financed a 2022 Toyota tundra in September of 2022. It was priced $54,169. Finance manager Jericho Espiritu promised that I was going to leave out the door with the MSRP price. I trusted him because he made the process go smoothly. I later realized I shouldn't have and should have double-checked every step of the way until finalizing my contract. I believe him and the dealership to take care of me 100%. Such was not the case. It wasn't untill the loan account was completely set up that I noticed irregularities. I looked over my contract and found that I was $10,000 over the price wa agreed upon. $64,169. I reached out immediately to get this issue resolved, but I got the run around. I requested to talk to the general manager. I was told i have to make an appointment. I was told they would reach out to me to make the appointment. I was never contacted. 3 months later, still no word from Jericho or anyone else. I had some complications in life and ended up with disability that made it hard for me to continue daliy routines, so unfortunately, I had to put this in the back burner. On May 23rd of 2023, I was able to go back into the dealership to talk to someone im person. I then found out Jericho was no longer with the company. I spoke to another finance manager. Which was no help at all. I didn’t get a chance to get his name because he seemed more frustrated that I came with a concern rather than to purchase a vehicle. He tried to justify the amount by looking into the documents in some kind of file. When he realized that I was in fact overcharged, he lied about some papers being missing and he didn't know how. Once he was out of arguments, he told me there was nothing they could do. He asked me what my position would be if the roles were reversed. He basically openly admitted to have screwed me and that it was too bad because the deal was done, and it sucked to be me. He mentioned that they do a 5-10k mark up. I asked why didn’t Jericho advise me of these mark ups, and he gave me no answer. I told him I was going to consult someone about this, and he said “do what you gotta do” I should also mention that they lied about some of the features the truck had. Feel free to contact me at 650 814-9973 if you have doubts about my experience. I'll gladly provide proof. I have pictures, paperwork and unanswered emails to share. We learned our lesson the hard way and the unpleasant way, I suppose. I do not recommend this place to anyone, AND I'll never go back in the future. More

very bad experience with that dealer evasion toyota milpitas have sales staff that change prices and steal from you when you sign later you take out your bills and look at hidden things that are not yo milpitas have sales staff that change prices and steal from you when you sign later you take out your bills and look at hidden things that are not yours to pay and you go to have them explain to you and you don't fix anything you almost run out the general manager tells you to your face you already signed without being explained it's bad that man they have to check that dealer and not go shopping More

I had a scheduled service appointment at Envision Toyota at 10:45 AM and arrived 10 minutes early. As I peered through the glass wall, I saw that 6+ service managers were just engaged in idle conversation. at 10:45 AM and arrived 10 minutes early. As I peered through the glass wall, I saw that 6+ service managers were just engaged in idle conversation. After 15 minutes, a service manager stepped out to attend to the car in the line closest to the door, even though I had arrived first. When I picked up my car at 2:30 PM, we went over the recommendations. Since my last service, I was advised to have the car air filter and cabin filter replaced, but I hadn't. This service only mentioned the fuel filter which was about $250.00. I also noticed that my car wasn't washed, even though I had called twice to confirm the offer of a free car wash on Wednesdays. When I asked the service manager, he said he hadn't been informed. He asked if I could wait another 45 minutes, so I agreed. They basically sprayed the car and brought it back. The business operations are poor, customer service is horrible and maintenance service integrities at Envision Toyota are all highly questionable. I cannot recommend this dealer. More

Jake is a great young sales associate, He is truthful and easy to talk to. Ask for him and you will not be sorry. easy to talk to. Ask for him and you will not be sorry. More

Price quoted is well above the price from the Toyota website. I feel the typical dealership pressure to over-pay. website. I feel the typical dealership pressure to over-pay. More

Came by the lot on 11/23/2022 to check out a 2022 Corolla SE. I did my research on the car and had a price in mind and a down ready to go. Sticker price was avg and I asked the salesperson if they h Corolla SE. I did my research on the car and had a price in mind and a down ready to go. Sticker price was avg and I asked the salesperson if they had any specials going on and he responded that they did but the dealership had a markup of 4-5k on ALL new cars. WTH! Was expecting some markup but not to that extent. Salesperson said it was negotiable but depended if it made sense to the dealership. So basically MSRP + the 1k destination charge and as much of a markup as they can get from the customer due to the current shortage blah, blah, blah (which is xx). Salesperson seemed pretty uninterested in making any deals or even trying to get my business so I just walked away. Waste of time coming to this dealership. More

Nice and quick service , good environment. We really enjoyed there. Hope we have good price next time. Thank you, Toyota Man. We really enjoyed there. Hope we have good price next time. Thank you, Toyota Man. More

Service is expensive. And the shuttle is not flexible for customer. Wait time is long. customer. Wait time is long. More

Mike Tran is a very good advisor. He always respond to my text and always make sure we're satisfied whenever we bring our truck/s for maintenance. my text and always make sure we're satisfied whenever we bring our truck/s for maintenance. More