Envision Toyota of Milpitas

Purchased a new Toyota Camry Hybrid through Costco's Program Pari at Piercey Toyota was friendly, professional, knowledgeable and showed great customer service. I submitted a request through Costco's Auto progra Pari at Piercey Toyota was friendly, professional, knowledgeable and showed great customer service. I submitted a request through Costco's Auto program for both a Toyota Camry Hyrid and Honda Accord Hybrid. Received emails from both right away. Pari from Piercey Toyota followed up with a phone call and we had a nice friendly conversation about what I was looking for. She had a car waiting for me to look at that she thought fit my criteria and I ended up purchasing that car. I appreciate that she listened to what I wanted and took the extra effort to identify the car before I arrived at the dealership. More

Not so smooth start I was 5 minutes early the service writer was 5 minutes late and his computer was down, for at least a week he said. He was very professional after I I was 5 minutes early the service writer was 5 minutes late and his computer was down, for at least a week he said. He was very professional after I asked to be checked in. My appointment was for 8:am and was attended to around 8:20 so I went from 1st in line to about 15th. I do not completely fault J. M. Piercey should have his computer repaired. More

Great Communication with Service Advisor I spoke with Jazz ahead of the appointment and he pre-ordered parts. He was professional and kept me updated with work progress. The car was ready whe I spoke with Jazz ahead of the appointment and he pre-ordered parts. He was professional and kept me updated with work progress. The car was ready when promised. It was a pleasure working with him. More

Consistently excellent service I am really pleased with the consistency in providing top quality service. Very easy to walk in and get same day service without an appointment. Thank I am really pleased with the consistency in providing top quality service. Very easy to walk in and get same day service without an appointment. Thank you! More

GREAT JOB Marvin was very helpful and accommodating. He patiently explained to us what's going on with our vehicle and what needs to be done. He consistently fo Marvin was very helpful and accommodating. He patiently explained to us what's going on with our vehicle and what needs to be done. He consistently followed up and updated us. He did a great job and very good customer service! More

Outstanding service department Toyota Piercey has a Great service team! They are Very productive and well staffed and very nice. The workers explain about your car and not give you Toyota Piercey has a Great service team! They are Very productive and well staffed and very nice. The workers explain about your car and not give you a run around. I’d recommend them. The station for the waiting area very clean and lots of seating. ( 5 stars for that.) You feel welcome when you come here. More

Great customer service Marvin Mallari was very gracious in my customer service appointment. My engine light was on and I found out it was because my gas cap wasn't screwed o Marvin Mallari was very gracious in my customer service appointment. My engine light was on and I found out it was because my gas cap wasn't screwed on all the way (stupid me!). Yet Marvin deducted my cost as a "lesson learned" and I was very grateful. His all around service was excellent. I highly recommend working with him. More

Buying from Piercey Toyota was a very terrible experience 6 days ago, i bought a MAZDA Cx7 2007 from this dealer, for my daughter to use in Long Beach, and the salesperson Andy Huang and GM Calvin Ressler sa 6 days ago, i bought a MAZDA Cx7 2007 from this dealer, for my daughter to use in Long Beach, and the salesperson Andy Huang and GM Calvin Ressler said that they did all the tests and that the car was in a perfect condition. Because I believe them and trusted that there was no problem at all, i paid $6,100 "As Is" for the Cx7, which is $200 more than Kelly BlueBook's highest price. After buying the car, I drove the car down with my family from San Jose to Long Beach yesterday; however, during the drive, there was a foul odor inside the vehicle and smoke emitting from the hood. So as soon as we got to Long Beach we went to a GoodYear service dept to check the car. After 2+ hours of waiting, the GoodYear technicians told me that there was a oil leak and that they couldn't fix it, they told me that I must go to a MAZDA service dept to check the turbocharger. I then drove to a MAZDA service dept to check the car, and I met a technician named Daniel. He told me that he cannot check the car because his business hours are almost over but gave us an estimate that the cost to repair the car may cost more than $5,000 to repair the turbocharger issue and a long time. Because of the high-pricing for the repair, I sought help from my technician friend in Long Beach. He helped me to check the car 3 hours later. As he was checking, my car suddenly shut down; the power ran out of all electrical power, it was only after 30 sec later that the power came back but everthing became strange. The TCS off light came on and it couldn't be turned off, and the engine rpm became very low. My friend also found out that the engine oil was almost at zero, while made no sense since we just did a oil change the day before. We then added another 4 qt of engine oil, and thought the problem was fixed, at least momentarily. However when we tried to drive to our hotel, the car started vibrating remendously at a red light and the engine even stopped during that process. Because of how dangerous this was, we went back to our friend's house. My technician friend told me that there were many complains about MAZDA Cx7, specifically on the issues of oil leak and the turbocharger. We realized later that the car progressively got worse. Not only did the PierceyToyota dealer rip me off, they also put my family's lives in danger by selling me a faulty vehicle without warning us beforehand. All the engine oil was gone, making this car susceptible to dying during our drive in the mountains. This concern isn't about how we couldn't get our money back, this concern is based on the fact that they put our lives in a dangerous situation. Later that night, we called PierceyToyota's salesperson Andy and he said that the GM told him that because we bought the car "AS IS", so they are not held responsible for it. Now my $7,000 (including all fees) is going down the drain. My car is now stuck in Long Beach, and my daughter is left figuring out how to mansge without a car, all because of PierceyToyota's dishonesty. So for all readers’ wallet and your lives' safety, DO NOT BUY ANY CAR FROM PierceyToyota. More

Excellent Customer Service The man who helped me at Piercey Toyota was honest, knowledgeable, and helpful throughout my experience at the dealership. I came in to get the recall The man who helped me at Piercey Toyota was honest, knowledgeable, and helpful throughout my experience at the dealership. I came in to get the recall for Corolla fixed. He helped me with exactly what I needed. Originally, it was going to take 3 hours to get everything done but it only took about 2 hours. I got myself some coffee and waited. Before I know it, the maintenance was done. Thank you, Piercey Toyota! More

Car Service Hong Ly is most the best Advisor I works with of my 3 Toyota cars I got from this dealer. I highly recomend Hong Ly to toyota cars owners if services Hong Ly is most the best Advisor I works with of my 3 Toyota cars I got from this dealer. I highly recomend Hong Ly to toyota cars owners if services needed. More