Envision Toyota of Milpitas

-DO NOT BUY A CAR HERE -Predatory practices -Once they make a sale, they don't respond to your calls or emails anymore. Very difficult to reach anyone in charge. -It's been a month since I requested a re make a sale, they don't respond to your calls or emails anymore. Very difficult to reach anyone in charge. -It's been a month since I requested a refund for a fully refundable warranty, and they have not responded. -Stolen car parts upon purchase -Racist customers -Terrible customer service AVOID AT ALL COST. I've been trying to cancel the warranties I purchased for a full refund for over a month but have not received a response from the dealership after numerous calls, voice messages, and emails. I tried to email the finance manager today and it looks like my email IP address was BLOCKED. UPDATE: I've been in contact with Toyota finance, and they explained that the warranty I had for the car at the time of purchase is included. Instead the dealership charged me $2495 for it and did not even file the paperwork for it. More

Hello, today I was accepted for service by a manager named Tony Chen Very unfriendly attitude I have bad English I am from Ukraine he did not even want to communicate through Translator I wanted to ask named Tony Chen Very unfriendly attitude I have bad English I am from Ukraine he did not even want to communicate through Translator I wanted to ask what I will do today he said then you will look and silently began to leave somewhere I asked how long he said he would call at least approximately he said I was busy and left very bad attitude!!! Three hours later, an SMS came to pick up the car, I came and he was at lunch, waited for half an hour, so he was not there and I was served by another person when they kicked out the car and noticed that the wheels were not headed at the same time and correctly one wheel was connected, no one even looked at the tire pressure, no one who gave up the car did not explain, it is necessary to change the filters, when the replacement, that is, communication is zero, very bad attitude, I am disappointed!!!! And the voice manager had an unpleasant relationship, I asked him, I say you can explain to me, he said I've already explained to you five times, I don't have time and I'm busy with other More

Terrible sales experience. Bunch of lazy liars. Wasted my time for 4 hours for finance to “crunch” some numbers. I was given a quote for $53k for a brand new rav 4 by the sales Bunch of lazy liars. Wasted my time for 4 hours for finance to “crunch” some numbers. I was given a quote for $53k for a brand new rav 4 by the sales person. I started with a lease because there was a rebate going on at the time and the sales person and finance manager advised me it would save me extra $7k then I could buy out vehicle after a month. A month later I went in the purchase the car. When the paper work came back they said the base was $58k and added $10k worth of add-ons. Not only that, no where in the paperwork shows where my trade-in vehicle of $30k went along with the rebate. I spoke to 3 different folks in finance and they anll gave me different breakdowns. None of them knows what they’re doing. I eventually refinanced with another lender and wanted to cancel my service agreement worth close to $3k. Took them 3 months to get me a response, both over phone and in person multiple times. It was excuses after excuses, even the branch manager doesn’t know what she’s doing. One lie after another asking me to go in and they can help me only to be told system is down and can’t do anything although I confirmed with her the day prior to going in knowing the system was down. Take your money elsewhere. Very unethical business and people. Im still waiting for my refund to my new lender. Also my temp car plate was 2 months overdue. When I called dmv they said lender never processed it. Never going back. More

Biggest bunch of liars out there. Worst experience with car salespeople ever. Cindy Jones kept telling me that a specific car was still available and all along it was not. Classic att Worst experience with car salespeople ever. Cindy Jones kept telling me that a specific car was still available and all along it was not. Classic attempt at a bait and switch. There's plenty of other Toyota dealers out there where they work with honesty and integrity, none of which is found at this dealership. I would advise to buy your next Toyota elsewhere. More

All of these Toyota dealerships with the exception of 1 in Socal has been unprofessional and blatant about their price gouging, but this dealership specifically is by far the worst of them all. They are d in Socal has been unprofessional and blatant about their price gouging, but this dealership specifically is by far the worst of them all. They are dishonest and rude. Magalia and the internet sales manager wanted to sell me a Highlander Hybrid Platinum corporate car that supposedly isn't on their site or market. They gave me a number and increased it after I negotiated a lower rate. I wanted to use the tax code in our mountain home. The response was "Oh you guys are doing well huh?" I told her my partner and I work 2 jobs. We have to to make it in California. We had to buy another home in the mountains because our home was deeply affected by the storms. We had leaks, no water, no kitchen, no home. We were only able to muster up a place in the mountains and we worked our butts off to rebuild and care for our family during a horrific few years. We went to grad school, sacrificed 10 years of schooling to be able to work 2 jobs and provide for our family, like most people here in California. And it is still incredibly hard. After Magalia and her Sales Manager calculated based on my mountain home (which we all know is significantly lower), the price actually went up. I remained friendly and kind throughout. In my world, friendliness, helpfulness, and professionalism is the standard. If the deal doesn't fit our needs, that's ok. It is a part of business. But these 2 sales people (I'll get the sales manager name later) are crooked. I was looking for a used CPO vehicle, they initiated a back deal on a different one and price gouged. They tossed the phone back and forth. At times I didn't know who I was dealing with. Their communication was that of disorganized teenagers trying to sell a home, a car, a product beyond their scope. We all know Toyota and Honda makes the most reliable cars. We also know there are options. If these 2 folks represent the dealership, this business is dirty. Please don't come here. After blowing up my phone all day to try to get us to come in, they went silent. I am going to be making a complaint with corporate unfortunately. More

Do not buy your vehicles here! Stay away! They never processed the DMV paperwork. Temporary plates have been expired for over 2 weeks. Now, we are working with BBB to resolve t Stay away! They never processed the DMV paperwork. Temporary plates have been expired for over 2 weeks. Now, we are working with BBB to resolve this. More

Worst dealership ever. We were shopping for the very popular Sienna, however the sales associate Miles is not knowledgeable about his cars at all, yet managed to still have We were shopping for the very popular Sienna, however the sales associate Miles is not knowledgeable about his cars at all, yet managed to still have an attitude towards us. 1. Asked about what exactly is "grey flannel + black embossed softex" for the interior and Miles said "flannel might be some cotton / wool fabric". Until we did more research ourselves and saw our friend's Sienna with the same interior, we then found out it's actually just softex. 2. Unwilling to share pricing breakdown for our reference, and unwilling to honor the "dealer advertised price" on Smartpath. Why must we confirm we want the car before we can understand the prices and mark-ups? What's there to hide? Oh it's because you are marking it up by $14k. Sales Manager Stephen Fields even worse. Rude, unprofessional, and arrogant. When we asked why the car is listed in SmartPath in the first place, his response was "How am I supposed to know, I am not an engineer". Additionally, when I asked "Is this false advertising?" Then he said "Maybe. Are you a lawyer?" Lastly, when we try to compare the markup price with other dealer, he suggested few other toyota dealer that does not have markup and kicked us out. Lmao. 😂 I urge you to heed my advice and save both your time and fuel. Avoid visiting this dealership. I have captured our conversation on video and would readily share it if Google Reviews supported video uploads, to provide tangible evidence of my experience. Is this how Milpitas Toyota do business? Good luck to you guys. Such an emotional rollercoaster walking into this place. SmartPath -> Worst prices with surprises. Waste time and shop dumb. More

Service Dept is very disappointing, not helpful at all and hang up on me while asking for my second key for my new car. They keep telling me to wait for a letter but it’s been 5 mos now since I bought t and hang up on me while asking for my second key for my new car. They keep telling me to wait for a letter but it’s been 5 mos now since I bought the car. I have not received any letter or notice. The finance dept sucks too, trying hard to get sell me warranty that I don’t even need. He try to keep me longer thinking I would give up. He was pissed off that he was not able to convince me. Don’t go to this dealership More

Envision are way over price I verry dis appointment. From 24.000 msrp end up paying 56,000.I will not recommend this place From 24.000 msrp end up paying 56,000.I will not recommend this place More

I took my car to envision dealer for a simple engine oil change.and I dropped off the car 10:15 am and I got a call at 4:00 pm. I was told the break fluid was dirty by Mike Tran and needed to be replaced f change.and I dropped off the car 10:15 am and I got a call at 4:00 pm. I was told the break fluid was dirty by Mike Tran and needed to be replaced for 375.00 which I rejected the service. I took my car to local mechanic shop for a check, and they told me the fluid was super clean. They will charge 180.00 if it needed in the future. WHAT A LIE BY ENVISION !!!!! More