Envision Toyota of Milpitas

We had a wonderful experience from start to finish at Envision and we love our new Toyota! Envision and we love our new Toyota! More

This is no so much a review of the business as it is of one of the employees. I recently purchased my third vehicle from Piercy (formerly) and Envision Toyota. The common denominator of all three transac one of the employees. I recently purchased my third vehicle from Piercy (formerly) and Envision Toyota. The common denominator of all three transactions was the salesperson, Pari. With all three purchases (2 new and 1 used) Pari did an excellent job making feel comfortable and helping me to negotiate a great price for each Toyota vehicle. (Most buyers know that the salesperson does not control the final sales price/terms of the sale.) Pari was totally transparent during all of my transactions and provided advice regarding the availability of the vehicles, as well as things I should consider when selecting the model of each. For two of the purchases, I was a stickler about the exterior color and model. With both of these vehicles, Pari was upfront and let me know that the vehicles with the color and model were not in stock and she did not attempt to push or coerce me into selecting a vehicle that they did have in stock. Instead, she looked at the dealership incoming inventory and was able to place a hold (with a deposit) on the exact vehicle I wanted. I've owned a number of Toyota vehicles and I will always go back to Pari for future Toyota vehicles. With my most recent purchase (April 2025) I had a very good experience with the finance personnel with whom I dealt in completing the purchase. Both Jose and Melissa were friendly, professional and they were respectful of my time. More

Had an appointment for 50k service on vehicle. Was notified a tire rotation was needed. After 3hrs45minutes, I walked to the back of the service area and found my car just sitting in the parking l Was notified a tire rotation was needed. After 3hrs45minutes, I walked to the back of the service area and found my car just sitting in the parking lot. Was never notified my car was done. I had to ask the service writer. I waited close to 4 hours just for an oil change. The tire rotation was never done. Steer clear of this dealership. Worst service I’ve ever had. Will never go back to this place. More

This dealership is very open about how they are overcharging for cars simply because people will "pay for it". My husband and I visited to check out the 2025 Toyota Prius. I've worked in sales befo overcharging for cars simply because people will "pay for it". My husband and I visited to check out the 2025 Toyota Prius. I've worked in sales before, so I understand the process — but from the start, the experience felt slimy and I felt because we are young they thought we were not knowledgeable on prices or interest rates. The salesperson showing us the car was nice enough, but when it came time to talk numbers, he quickly had to call over his manager — a clear sign to me that he wasn't confident in closing the deal himself. Just take your business to another dealership, there are plenty in the Bay Area that are selling these cars for what their price SHOULD be. More

Bought a car from here, had to overpay when other dealerships were selling msrp, sad timing. In general, the service post buying car has been absolutely horrendous. Appointment times are not respecte dealerships were selling msrp, sad timing. In general, the service post buying car has been absolutely horrendous. Appointment times are not respected. Always runs late. People keep trying to tell you lies and make you think that they are doing you a favor because you bought a car from them More

The worst experience, Steve Fields one of the managers gets aggressive and creates lies. When called out with proof of his lies since every communication is recorded in their CRM tool he backpedals and cr gets aggressive and creates lies. When called out with proof of his lies since every communication is recorded in their CRM tool he backpedals and creates excuses and gets aggressive. They promised a second key, it’s in writing from their own finance department Aimal. They’re now avoiding phone calls, emails and the sales rep who was extremely helpful was terminated, confirmed that Ben the GM is avoiding calls. I have a text claiming the key is there and would be mailed however it’s been 3+ weeks and Steve just lied again claiming I’ve been told there’s no key and being aggressive since I reach out looking for an answer. Do not purchase here, horrible sales team More

ENVISION Toyota Dealership is Very poor sale services and NOT RELIABLE . they agreed with us one price and they ask us to come with an increased price ( few thousands of dollars) as we are there and they and NOT RELIABLE . they agreed with us one price and they ask us to come with an increased price ( few thousands of dollars) as we are there and they keep talking about reasonalble price. NO RATE and poor sale services and it's a xxxx. don't want to come back this Toyota Envision forever and is not recommended for friend *1st time- interested in one car but mark up price too high- can't buy but they forget to return my DL (02Jan2025) * 2ND TIME- come back in and look for DL but they said nothing found. Call saleman but no answered after that (04Jan2025) *3rd time- comeback and hope to look for DL and car again and they found my DL, but Car still too hight at different model (05Jan2025) *4th time-sale man suddently call me and we deal for a price and ask us to come, we come and they said they can't sale with that price dealed earlier. It seems a scam or they play game. That's all and we have patient enought and NEVER comeback again (09Jan2025) More

-DO NOT BUY A CAR HERE -Predatory practices -Once they make a sale, they don't respond to your calls or emails anymore. Very difficult to reach anyone in charge. -It's been a month since I requested a re make a sale, they don't respond to your calls or emails anymore. Very difficult to reach anyone in charge. -It's been a month since I requested a refund for a fully refundable warranty, and they have not responded. -Stolen car parts upon purchase -Racist customers -Terrible customer service AVOID AT ALL COST. I've been trying to cancel the warranties I purchased for a full refund for over a month but have not received a response from the dealership after numerous calls, voice messages, and emails. I tried to email the finance manager today and it looks like my email IP address was BLOCKED. UPDATE: I've been in contact with Toyota finance, and they explained that the warranty I had for the car at the time of purchase is included. Instead the dealership charged me $2495 for it and did not even file the paperwork for it. More