Envision Norwalk Toyota

Excellent service I have 2014 Avalon Touring and had been serviced 3 times in this dealership. Service rep Melina Stevenson Has excellent knowledge an war attitude. I have 2014 Avalon Touring and had been serviced 3 times in this dealership. Service rep Melina Stevenson Has excellent knowledge an war attitude. She gave me a complete list of checked 27 point inspection including thickness of each brake pad. Wash the car every time after service even small job. Recommended More

Wrong Car I did a credit application and got approved over phone. I was told they had my Red Camry XSE. When I got there ut was Silver! They tried to make me ta I did a credit application and got approved over phone. I was told they had my Red Camry XSE. When I got there ut was Silver! They tried to make me take it! 4 hours later I went home with NO car! Tommie called me a month later saying they had my Red XSE. They brought car down from Norwalk to me at 8 pm on Thanksgiving eve, & rushed me to sign the contract! The next morning I realized they bought me the WRONG car! It was a Camry SE- not XSE! When I looked at contract it was written for the SE but they were still giving me the higher payments for the XSE and they didn't want to ammend the payments for the cheaper car! When i told them to come get the car, they gave me a hard time about coming to get this car I did NOT ask for! Who does that? I had to contact the owner of dealership to get satisfaction! General manager was of NO assistance! I would have kept the car if they would have ammended the payment! More

POOR POOR POOR POOR POOR SERVICE. I BROUGHT A CERTIFIED 2008 SCION XB TO FIND THE NEXT FEW DAYS THE TIRES HAD OUTTER WEAR DAMAGE, WINDSHIELD DETTACHING FROM THE MOLDING , AFTERMARKET PARTS, RUNNING PAINT A 2008 SCION XB TO FIND THE NEXT FEW DAYS THE TIRES HAD OUTTER WEAR DAMAGE, WINDSHIELD DETTACHING FROM THE MOLDING , AFTERMARKET PARTS, RUNNING PAINT ALL OVER THE CAR. TOOK THE CAR IN SEVERAL TIMES DUE TO SHAKING, HESITATE TO START AND ALL THE ISSUE STATED ABOVE. MAKE A LONG STORY SHORT THEY NEVER FIX ANYTHING JUST REPLACED THE TIRES. I CONTACTED SCION CORP AND MY LAWYWER TO INFORM THE THAT I WAS SOLD A LEMON.... TWO WEEKS LATER THEY TOLD ME TO BRING THE CAR IN AGAIN AND WHEN I ARRIVE I WAS TOLD BY THERE SALES MANAGER (DAVID) THAT THEY WOULD'NT BE FIXING ANYTHING THAT THEY WILL JUST BUY THE CAR BACK. EVERYONE AT THE DEALER IS SHADDY AND KNEW THAT THE CAR WASN'T IN SCION CERTIFIED CONDITION TO BE SOLD. I BELIEVE THE CAR HAD FRAME DAMAGE FROM A FRONT END ACCIDENT BUT IT WASN'T NOTED BY CARFAX. ALL I HAVE TO SAY IS DON'T PURCHASE ANYTHING FROM NORWALK TOYOTA............................... More