Envision Norwalk Toyota

This dealership is deceiving liars finance Patrick told me when I purchased my vehicle the eco-block came with it they can’t take it off told me I could bring in my vehicle any time for detailing inside an me when I purchased my vehicle the eco-block came with it they can’t take it off told me I could bring in my vehicle any time for detailing inside and out replenish my leather and when I took it in the service do not want to recognize what I was promised by Patrick and financeDo not buy a vehicle from this dealership they give you promises and they do not render them they tell you that’s not how I was told to you you misunderstood I know it was told to me they lie and manipulate do not trust them More

I went to this dealership in hopes of having a great experience for purchasing my very first vehicle. I had the worse experience the whole team at Envision Toyota of Norwalk Sandra the director , Hadrie experience for purchasing my very first vehicle. I had the worse experience the whole team at Envision Toyota of Norwalk Sandra the director , Hadriel , and the finance manager Juan took complete advantage of me. They made me sign two contracts because the “date changed” when in fact the loan amount changed and they tried to cover it up when I approached this issue they said it was for commission purposes. I went to the director of the dealership Sandra and she had no remorse or worry to help me as a customer. My family has purchased vehicles from envision of Toyota and did not receive the same treatment because I went alone without anyone that had knowledge of buying a vehicle they took full advantage and misrepresented the loan. They would not give me a paper copy of my signed documents they gave me a fob and told me to stick it in my work computer if I needed to review the documents when I called back questioning why everything was the exact opposite of what they said. This is the worse place and they are not there to help the buyer but the scam them and not make the necessary corrections when confronted. This is very sad and I will be taking this to the California consumer affairs corp & vehicle board as well as the BBB More

Service department and finance department leaves me speechless when it comes to how they lie and manipulate what you pay for and what you get. You pay for extended services for your vehicle and when yo speechless when it comes to how they lie and manipulate what you pay for and what you get. You pay for extended services for your vehicle and when you try to get those services the promises and the words how to take care of your vehicle is very deceiving. Beware of the Eco block that’s supposedly comes with your vehicle. I was told that my car paint would be touched up I could take my car to be detailed at any time inside and out. All I got was a bunch of nothing. Very dissatisfied with the manipulation.My vehicle was damaged and they told me that they could not touch up the acid marks scratches on my vehicle but they still went ahead and did a Mickey Mouse job and applied some Paint that does not match my vehicle and damage the parents of my vehicle by doing so. I will not rest I paid a lot of money for this vehicle with these added packages so I will not have to worry when it comes to fixing my vehicle for major work and minor work. Please be careful with this dealership promises you because you’re gong have to fight very hard to get it More

horrible sales experience. went back on their first offer after I agreed to price. tried to tell me $1300 ECOBLOCK was pre-installed and could not be removed, then agreed to n went back on their first offer after I agreed to price. tried to tell me $1300 ECOBLOCK was pre-installed and could not be removed, then agreed to not force me to pay, then tried to add it again during finance manager office. same with california clean fuel rebate, lied about amount, claimed it was different in their store or zip code, then finally agreed to give it back to me, then GM called to say we had to go back and redo all paperwork. lied about open recall campaign, then agreed I was right. bunch of lying crooks. More

LIARS! !!! I went back and forth through emails about a Prius for my wife. I didn’t want to pay the markup so the salesman emails back asking if he gets me a !!! I went back and forth through emails about a Prius for my wife. I didn’t want to pay the markup so the salesman emails back asking if he gets me a deal at msrp, will I go. I said cool. I show up and of course they won’t do anything. They finally agreed to negotiate the markup. Great. Then there’s some xx paint protection for $995 that’s “mandated by the owner”. Long story short, I was content with the price (that was already printed for me to sign) so I fill out the credit app. Then finance guy comes out and says they won’t be able to do that price after all and the general manager is adding $2000. I cannot believe I was that far in and they went back in their word. I’ve never seen such xx at a car dealer in my life. If you go there, you will 100% get screwed. They can all go to xxxx More