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Envision Ford of Oxnard
Oxnard, CA
772 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 29, 2022
I bought my Ford explore 10 years ago from Mike E. Love my car still! I have it serviced with Jose in the service center, Great service. I have never had a problem when I go through Jose. I would Love my car still! I have it serviced with Jose in the service center, Great service. I have never had a problem when I go through Jose. I would buy another vehicle through this dealer best one I have ever gone to I recommend them highly More
by wings4terre
Employees Worked With
Mike E. Sales. Jose A Service Department
December 27, 2022
Communication on status is very lacking. I had to call and ask often over the week.People at the dealership are unfriendly. Car not washed upon pick up. This is our first Lincoln after I had to call and ask often over the week.People at the dealership are unfriendly. Car not washed upon pick up. This is our first Lincoln after Lexus and Audi. Service level of Lincoln isn’t close to their competitors. Love the Navigator but not the service. Not likely to buy another Lincoln. More
by Steve
Employees Worked With
Jose
November 22, 2022
The service department people were very friendly. It was as if I knew them for a long time. They were able to fix my vehicles in a timely manner, of which I am very appreciative. Peter, and Jose are It was as if I knew them for a long time. They were able to fix my vehicles in a timely manner, of which I am very appreciative. Peter, and Jose are very top notch advisors! More
by edmund_lara1artist4u
Employees Worked With
Peter La Valle, Jose Alarcon
November 21, 2022
We had a 10,000 mile maintenance appointment estimated at 1.5-2 hours. We drove 50 miles rt to get there. Not ready when we returned from walking our dogs 2 hrs later. Service writer didn’t remember who we w 1.5-2 hours. We drove 50 miles rt to get there. Not ready when we returned from walking our dogs 2 hrs later. Service writer didn’t remember who we were; we’d checked in with him. We asked for our iPad from our truck and knew we were in trouble when he drove the car up so we could get it. He had not told us that they had not yet even started on it after two hours. He suggested we might have another two hour wait. We left. We will never go to that dealership again. And we bought the truck there! More
by cici
Employees Worked With
Peter (805)218-6309
May 02, 2022
I called Vista Ford Lincoln Oxnard, Service Department after receiving a letter from The NHTSA to call and make an appointment without delay to schedule my airbag safety recall repair. The service represe after receiving a letter from The NHTSA to call and make an appointment without delay to schedule my airbag safety recall repair. The service representative scheduled me to bring my SUV 2 weeks later. A day before my appointment, I called again to confirm my appointment. On the day of my appointment, I checked in my SUV for the repair. An hour later, I was notified by the service advisor that they did not have the part required to fix the safety repair. I ended up taking a half-day off work and burning 4 gallons of gas. It was an extremely frustrating experience. It makes me wonder if there is an engaged Service Department management team ensuring a better customer service experience. More
by Albert Escobedo
Employees Worked With
Service Department
