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Envision Ford of Oxnard
Oxnard, CA
772 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 14, 2023
Went in for a test drive on a Ford Escape. As soon as I put the vehicle in reverse, it began to shake. The car started to roll backwards and I almost had to stand on the brakes to get the veh As soon as I put the vehicle in reverse, it began to shake. The car started to roll backwards and I almost had to stand on the brakes to get the vehicle to stop. This was a scheduled appointment to test drive so there's no excuse for the vehicle not to be in a safe, drivable condition. Needless to say, I won't be back to purchase from this dealership. On a positive note, the salesman was very personable and friendly. I hope this experience helps him avoid similar situations in the future. More
by Chas from Ventura
Employees Worked With
He's a good guy so I don't want to put his name
September 13, 2023
Mach E with service now message, took 29 days with potentially additional damage done. Next to zero communication during the 29 day repair stay, despite being persistent to attempt to obtain an updat potentially additional damage done. Next to zero communication during the 29 day repair stay, despite being persistent to attempt to obtain an update. First time I heard back was day 14 after requesting the manager. Amidst and after the 29 day length stay there was no explanation of what needed repair or what part ended up being repaired. Once I received the car back, it was clear it continued to have major power issues still. I took it to a different dealer that found that Envison had left the coolant loop clamped! They also repaired an additional part all within 7 days. Not sure how this was handled so improperly despite my attempts at being involved and accommodating. My spouse’s EV had a similar experience where her coolant loop was damaged. Take your EV elsewhere. More
by Wipeout
Employees Worked With
Grant Lee
September 13, 2023
Todo muy bien rápido y excelente atención al cliente los snacks,cafe,palomitas todo muy excelente se los recomiendo , y sobre todo hacen lift o uber sino quieres esperar tu auto snacks,cafe,palomitas todo muy excelente se los recomiendo , y sobre todo hacen lift o uber sino quieres esperar tu auto More
by ponchin121317
Employees Worked With
Alberto
September 09, 2023
Brian and check in was excellent . Easy phone appointment. Was told 1 hour wait and I waited for 2 hours but did find a battery that needed to be replaced. Will return for next service Easy phone appointment. Was told 1 hour wait and I waited for 2 hours but did find a battery that needed to be replaced. Will return for next service need. Mark More
by mchaney0313
Employees Worked With
Danial in sales
September 08, 2023
The service sept is excellent . Brian was our service rep and he was excellent in how he kept us informed several times a day for progress on our repairs ! Very refreshing in todays Brian was our service rep and he was excellent in how he kept us informed several times a day for progress on our repairs ! Very refreshing in todays world where customer service is at all time low . More
by Katswa
Employees Worked With
Brian patrick
