Envision Ford of Oxnard

Typical dealership. I always feel like I'm being taken to a certain extent but I'm happy with my truck. Marked my new truck up an extra three thousand over sticker...it' I always feel like I'm being taken to a certain extent but I'm happy with my truck. Marked my new truck up an extra three thousand over sticker...it's in demand. More

I made an appointment for an oil change and it took over 2.5 hours to complete. This is too long for an appointment. 2.5 hours to complete. This is too long for an appointment. More

No one cares here. No one answers the phone. Appointments for a 2 hour service: I’m asked if I can leave the car for a week, or a week and a half. Inept employees. No one answers the phone. Appointments for a 2 hour service: I’m asked if I can leave the car for a week, or a week and a half. Inept employees. More

Brian Patrick was very understanding of my warning light problem. Unfortunately not able to fix problem. Unfortunately not able to fix More

The most incompetent and inept dealership I have ever experienced. Under new management means they have no management. Numerous calls to the Service Advisor Tarek Halaby go unanswered. His cell phone has experienced. Under new management means they have no management. Numerous calls to the Service Advisor Tarek Halaby go unanswered. His cell phone has a continuous voice mail that is full and won’t take messages. He rarely if ever answers his desk phone. Calls to the main dealership phone ring through onto the sales floor.I left two messages for the Service Manager Paul Delacruz to call me back and those calls were not returned either. I was initially quoted $9500. for a transmission replacement from Tarek, with no explanation of how they diagnosed that conclusion. My vehicle is just outside the power train warranty. I contacted Ford Customer Relations Teniya Carter and case #CAS45253173 was initiated. Unfortunately, Ms. Carter could not provide any assistance because the dealership (Tarek Halaby) refused to communicate with her after repeated email and phone call requests for information! After two weeks of nothing done with the vehicle, I went to the dealership personally and contacted Paul Delacruz, advising him I was taking the vehicle on a tow truck. I had the vehicle, a 2018 Expedition, transported to an independent repair facility since Envision Ford was unable to provide competent service on the vehicle. This was the worst customer experience I have ever dealt with at any auto dealership in my adult lifetime. Ford corporate needs to take a serious look at how this place is being run. More

Terrible customer service! I don’t recommend ford of Oxnard. No one acknowledged us when we arrived. I don’t recommend ford of Oxnard. No one acknowledged us when we arrived. More