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Envision Ford of Oxnard
Oxnard, CA
783 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 22, 2023
Jadd Nabeel was a delight to work with - very friendly and responsive and I was able to get a fair trade-in as part of my vehicle purchase. He went above and beyond and also had the new vehicle delivered and responsive and I was able to get a fair trade-in as part of my vehicle purchase. He went above and beyond and also had the new vehicle delivered out to my home from over 2 hours away by Claudio, a knowledgeable associate who walked me through all the car's features. The new vehicle was impeccably detailed and I'm so happy with the purchase and overall experience. Highly recommend Envision Ford of Oxnard. More
by angd
Employees Worked With
Jadd Nabeel, Claudio
October 22, 2023
I was very pleased with the assistance I had with Jose all went well from the beginning. Satisfied with the work done to my Lincoln. My loner car was great over all my experience was good thank you so muc all went well from the beginning. Satisfied with the work done to my Lincoln. My loner car was great over all my experience was good thank you so much for your patience Jose Alarcón. More
by veronica
Employees Worked With
Jose Alarcón
October 20, 2023
Never take your card ever to this service. Appointment was made due to manufacturers recall on the car. The car was there for a full day, noone called, noone returned calls, so we had to drive Appointment was made due to manufacturers recall on the car. The car was there for a full day, noone called, noone returned calls, so we had to drive there when it turned out they are closed and not open until Monday, the car was not checked, not serviced due to them being busy. When we made complaint, they made a flat tire on the vehicle. When making complaint about the not received service, no calls about picking up the car, etc. he "most senior person" used three different names (Tarrek, Bobby and James), did not provided his last name, neither his supervisor's name and each and every time hang up on us on the phone. The technician was new, just started to work there two days ago and showed the papers that Tarrek signed at the customer that we received the service which is a fraud and criminal activity. Witnesses and cameras can provide the accurate information about this criminal activity. This service should be shut down, Tarrek should be fired immediately and the whole team who was scheduled to work on 10/14/2023. Never take your car there! More
by contactszt
Employees Worked With
Jacob, Tarrek (used several different names)
October 20, 2023
This is one of the better dealerships in California. Envision Ford staff seem to care about their customers. Mitch, our service rep, was extremely knowledgeable, efficient, very nice, he has great empa Envision Ford staff seem to care about their customers. Mitch, our service rep, was extremely knowledgeable, efficient, very nice, he has great empathy for issues, and he made our service experience GREAT. We had an extremely bad purchasing experience at Huntington Beach Ford because Envision Ford did not have the F-150 Limited we wanted. We had our F-150 one day before it died due to the bad prep at purchase. Mitch changed our experience with FORD from being the hateful and worst experience EVER purchasing a vehicle, to a very good experience for us. We will only schedule our appointments with Mitch. Also, he is great at returning calls. Thanks Envision Ford for being there for your customers. More
by Ghh
Employees Worked With
Mitch de la Cruz
October 19, 2023
Paul & Jacob, thank you for your hard work. After the mix up that we had experienced I do appreciate the the valued the customer service that you guys provided me. Are there 30-day wait is a bi After the mix up that we had experienced I do appreciate the the valued the customer service that you guys provided me. Are there 30-day wait is a bit excessive in this case i do understand being shorthanded can be an issue in itself. More
by glenn.pettit
Employees Worked With
Paul, Jacob
October 19, 2023
Very easy to work with from the salesman (Fabian) sales manager and finance manager. They all took the time to answer my questions and explain everything. We were very pleased manager and finance manager. They all took the time to answer my questions and explain everything. We were very pleased More
by Torressm400
Employees Worked With
Fabian, Freddy and sales manager
October 16, 2023
Walid was super nice, knew the car pretty well, was helpful in finding a lower interest rate, per my request. He explained things as well as could be at a car dealership. He really wanted us to get t helpful in finding a lower interest rate, per my request. He explained things as well as could be at a car dealership. He really wanted us to get the price we wanted and worked with us to get close. The financing area was not great, it was rushed, vague and i was basically conned into getting a redundant warranty for 7000 extra dollars! Luckily they rescinded that contract and i could get my original lower payment back. They made it seem like my car didn't have a warranty, but it, in fact, did! I really doubted my understanding of what Walid nicely explained. Other than that, I love the car and am super happy to have it! More
by eathomas7
Employees Worked With
Walid, Lee Jaitt
