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Envision Ford of Oxnard
Oxnard, CA
774 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 14, 2023
I had a frustrating experience with the service advisor at Envision Ford. It's not understandable to me that requesting the multipoint inspection report went beyond the and above the duty of the service ce at Envision Ford. It's not understandable to me that requesting the multipoint inspection report went beyond the and above the duty of the service center. I recently went in for my 5 Thousand miles services and I was told I needed repairs to my Bronco. I agreed to these repairs with the agreement there would be some documentation to support these finding and any necessary repairs. I was told that they now send the reports via email from a Third party. I never received a report even after calling the service advisor to give him my email address. After multiple calls, I was still not able to get a legible report. Or what website I could visit to review the report. Now, I no longer trust this dealership and will have another service center review all the repairs and routine maintenance work done. A detailed inspection report is essential for your vehicle's care. It offers documentation, transparency, peace of mind, and helps build trust between you and the service center. I will never go back to Envision Ford. More
by jovitajay
Employees Worked With
Grant Lee
December 14, 2023
Service was amazing. All thanks to Tarek, he kept good communication told me that my car was going to be ready the same day I dropped it off and it was. All thanks to Tarek, he kept good communication told me that my car was going to be ready the same day I dropped it off and it was. More
by Jess
Employees Worked With
Tarek
December 14, 2023
Working with Johnny has been a great experience. He contacted me to fill me in on what was happening with my car and gave me good advice to help me understand what extra services were needed. Would He contacted me to fill me in on what was happening with my car and gave me good advice to help me understand what extra services were needed. Would work with him again. More
by smergen
Employees Worked With
Johnny Lemuz
December 13, 2023
I was very impressed. Compared to my passed experiences with Ford, which was very disappointing, this experience was outstanding. I was anxious knowing a needed servicing Compared to my passed experiences with Ford, which was very disappointing, this experience was outstanding. I was anxious knowing a needed servicing since my pass was not favorable, however I do not feel anxious any longer. The rental station was surprising and the customer service provided was very professional and amazing. I would rate Johnny over and above in customer service. Thank you for making the changes very much needed with Ford. More
by Electric Blue
Employees Worked With
Johnny Lemux and Christina in rental
