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Envision Ford of Oxnard
Oxnard, CA
785 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 785 reviews
January 22, 2024
When I called to schedule my wife’s 60k service I asked if there were any extensive items on that service to which the gentleman said no. When I arrived the service advisor was Johnny Lemuz. He was very un if there were any extensive items on that service to which the gentleman said no. When I arrived the service advisor was Johnny Lemuz. He was very unfriendly and then provided me with a $1800 dollar invoice for what the service would cost. Once I requested just an oil change his response was “That’s fine it’s your car”. I will never bring either of my fords to this dealer for service. I will drive further to not take it here. Only reason they got 2/5 stars is because the oil change and visual inspection seemed correct. More
by Trackman114
Employees Worked With
Johnny Lemuz
January 22, 2024
I came back to this location after serveral years, I did not have an appointment but they took me in with not issues. The service manager actually did the check in. During the service I got informed about t not have an appointment but they took me in with not issues. The service manager actually did the check in. During the service I got informed about the service and recommendations for my truck. I gas very happy with the changes on the service department. More
by josemoctezuma
Employees Worked With
Antonio Alcantar, Jose Alarcon
January 22, 2024
Horrible service. I purchased a brand new vehicle at the dealership and the service package. My first visit for Service was for an oil change and to check in engine li I purchased a brand new vehicle at the dealership and the service package. My first visit for Service was for an oil change and to check in engine light. The service representative Tony said I could wait for the vehicle. I’m glad I didn’t wait. It has been five days since I’ve seen it. I’ve called every day to check on my vehicle, Tony promises he will call me back and never has. Unbelievable. I do not know how they stay in business avoid this dealership at all costs. More
by Ryan93003
Employees Worked With
Tony
January 22, 2024
Gabriel was an excellent salesman that helped me . Process went smooth and got me into the car I actually wanted . I’ll definitely keep doing business with them . Process went smooth and got me into the car I actually wanted . I’ll definitely keep doing business with them . More
by frankenstein2123
Employees Worked With
Gabriel
January 22, 2024
On the positive side, new ownership has made it easier to schedule a service appt. I bought a new vehicle here back in August and shame on me, I allowed the sales staff and finance guy to take full advantage schedule a service appt. I bought a new vehicle here back in August and shame on me, I allowed the sales staff and finance guy to take full advantage of an easy mark. This was my first service with this vehicle and I didn’t recognize what looked like a new team of service advisors. I was helped quickly and I told my service writer that I would wait for the oil change and tire rotation. It took two hours and when I inquired why it was taking so long, this service writer asked me who my service writer was and I had to remind him that it was him! Honestly, I think this is just what you get when you drive a Ford. I will say that it got me thinking about going to the closer Ford dealership in Thousand Oaks. We shall see. My wife says that if I want good service, buy a Mercedes. More
by John Swenson
Employees Worked With
Moises
January 21, 2024
Walter, our sales representative at Envision Ford of Oxnard was great! He displayed professional and superb customer service! Thank you Walter! I will not purchase another vehicle elsewhere! Oxnard was great! He displayed professional and superb customer service! Thank you Walter! I will not purchase another vehicle elsewhere! More
by christian
Employees Worked With
Walter
January 20, 2024
I have had this dealership service my 2018 Lincoln Navigator for the past several years. They do a great job with routine and problem service calls. The advisor Alberto is very professional and alwa Navigator for the past several years. They do a great job with routine and problem service calls. The advisor Alberto is very professional and always gives an accurate representation of cost and time. More
by Vito
Employees Worked With
Alberto service advisor
