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Envision Ford of Oxnard
Oxnard, CA
783 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 14, 2024
I went in for an oil change for my 2021 Ford Ranger with 12k miles. They recommended an alignment with my old change. I opted for the service. When the service writer got my paperwork back from the technici 12k miles. They recommended an alignment with my old change. I opted for the service. When the service writer got my paperwork back from the technician, he told me that they got my alignment back within spec with caster and SAI, but didn’t provide a copy to show me the work. I asked for a copy and the measurements were basically the same from entering the dealership, with right front caster .2 out of spec on print out. Then the excuses came, saying the print didn’t show the initial measurements. I asked if they could pull the initial measurements so I can see them and the service writer tried. He walked back inside and went into his boss’ office then came back to me. He told me that the technician didn’t have to do much to my alignment and wouldn’t charge me. Confused, as I have done alignments on multiple different makes and models before using a hunter alignment product, questioned the measurements of caster being in the red, not to mention that it was the same as when it went on the alignment machine. They assured me that my alignment was fine and not to get concerned with the measurements. They then withheld the charge for the said alignment. Bottom line, if I didn’t want to see proof of a 140 dollar service for alignment, I would have been charged for no work actually being completed. Stay smart out there and ask for all documentation on work you are paying for! More
by Vr6machine
Employees Worked With
Service writer on February thirteenth
February 13, 2024
The process was easy and simple. Armando and his team was awesome. Super transparent and very helpful to work with. Highly recommended for your next vehicle purchase. Armando and his team was awesome. Super transparent and very helpful to work with. Highly recommended for your next vehicle purchase. More
by Robert.maquiling
Employees Worked With
Armando
February 12, 2024
They added $600 to the sales price for maint I didn't want. 3 oil changes at $200 each. Really, oil changes at $200 each? Not recommended at all. want. 3 oil changes at $200 each. Really, oil changes at $200 each? Not recommended at all. More
by gec
Employees Worked With
Sales manager, epic fail
February 10, 2024
My 5 star is for Tarek. After the first visit. I had to bring it back 2 more times because the problem was not fixed. Went to pick up after second visit. Was not washed and After the first visit. I had to bring it back 2 more times because the problem was not fixed. Went to pick up after second visit. Was not washed and waited 15 minutes for the porter to bring it up.Third visit to pick it up was great. Truck was washed and waiting for me. More
by Paul
Employees Worked With
Tarek
