Enumclaw Chrysler Jeep Dodge

This is in regards to a brand new Challenger (barely a month old now) that was taken back to have the NWPP and Karrtrack added. The car is awesome. I am not posting in regards to purchase experience. This month old now) that was taken back to have the NWPP and Karrtrack added. The car is awesome. I am not posting in regards to purchase experience. This is in regards to a matter of ethics and trust at the service dept of this dealership. As planned, I took it back to have NWPP added, requires an overnight drop off. I drop it off, zero out EVIC and note the odometer. When I pick it up the next day there were 6 miles on it and EVIC read .71 Gs on the rear. This equates to a burn-out as that's the only way to pull that much G force on the rear. Not to mention .4 to .5s on the front and sides which equates to joy riding. A "road test" that hard is not needed to apply sealant on the paint and teflon on the carpets. I take it back the following week for Karrtrack to be added. I say nothing at this point, I just want to get what I paid for and be done with it. This time I zero EVIC half way there and let it record casual driving. I drop it off with from .00 to .05 Gs all around and record the mileage. The car was clean as I just had it in a car show the day before. When I pick it up, no additional miles were on it however, the rims were near black inside and out, massive break dust and wheel burn splatter all over the sides too, and drivers window was filthy. Gs read .4s and .5s all around which as best I can guess, they were doing donuts in a parking lot nearby. Those aren't normal Gs for being careful with a customers car. So not once, but twice they tear around in my car without my permission, without informing me and better yet, the service dept didn;t even know to hide their tracks in the on board computer! I will not have anything to do with this place again and will recommend others not to. I also have submitted these comments to Chrysler at the request of the Chrysler survey phone call i got the next day which included a specific request for this dealership to not contact me! I'm fairly sure Chad will read this and I hope for your business you get a handle on your service dept people. This is no way to treat a customer. This is how you wind up with former customers. More

While I was hesitant at first purchasing a Jeep Wrangler used. And grilled these guys with questions. They were completely upfront and honest. Didn't take my time for granted either. Laid back and helpful, used. And grilled these guys with questions. They were completely upfront and honest. Didn't take my time for granted either. Laid back and helpful, it was nice not being stuck there all night either. I worked off their website and just printed up and brought in the info they punched the numbers got me a payment and term that was acceptable and I was in and out of finance, which by the way was actually quite enjoyable, Mike is business and fun! Anyway they helped me clean out my trade made sure everything with the Jeep was perfect and I was gone. I've done business with Bellevue dealers, Seattle dealers... yada yada. Never heard of Enumclaw other than the site and a few radio spots. I would say if your looking for a car, give these guys a shot. More

In short, my purchase experince with these guys was perfect. They were extremely helpful with everything. NOT just trying to sell me a car. They bend over backwards for my wife who was extremely happy. perfect. They were extremely helpful with everything. NOT just trying to sell me a car. They bend over backwards for my wife who was extremely happy. We definately shopped around but Rich and Mike stood out. They quickly returned emails and phone calls and made sure to accuately answer all of our questions. We ended up with exactly what we wanted. More