Englewood Ford

Be advised this is lengthy but worth the read! I felt the need to re-do my rating due to my most recent visit on 1/2/17. Once again I worked with Mickey except this time it was on a new F-150 that I felt the need to re-do my rating due to my most recent visit on 1/2/17. Once again I worked with Mickey except this time it was on a new F-150 that he worked hard to get it for me! The sales "Part"of this was just as good as the last 3 times. (thanks Mickey) Then one may ask why the 2 star rating ? Well when it came time to meet with the Finance person it rapidly went down hill fast! I came out of this experience quite angry due to many factors. You always assume that they put the best "numbers" together to make the deal as best as one can for all parties. Boy was i wrong as i discovered the next day! At the time of all the paper signing I questioned why an interest rate of 6.8 on this deal. "I was told all interest rates are going up" well that may be true but the rate on a used vehicle I purchased there in August was lower.. On a used 2011 mind you not new vehicle. (my score is not a factor on this) Well I discovered exactly how bad i got treated when i called my insurance agent to give them the new information. You see they are in the banking business as well. During the discussion they inquired about my financing on this vehicle. They then asked if they could have a chance to see if they could do better..Finance wise , i said sure why not! Well 30 minutes later I found out.. WOW was i shocked. I was approved for the whole amount, Same term length ,but now the interest rate is 2.1 percent LOWER thus lowering my payment 30 dollars a month! I felt the need to revise and advise. I could go on about the other things but this is lengthy enough and i feel i got my point across. There were other issues but this is long enough! Oh do let me add this: As a side note I had received an offer from this dealership (in the mail) about a gift card? or and extra 500 ?(i didn't remember at the time as i left that paper at home) off on a new vehicle celebrating the arrival of a new general manager. When i inquired about this during the signing the finance person looked at me like i was speaking in tongues! He said "You would have to ask the GM or your salesperson about that) I left it die then and didn't bother after he blew me off. When i got home that night i found the paper and promptly threw it away with a laugh.. BTW i do like the truck just not what I've been through so far to get it! More

Great Sevice Robert Richey helped checking all the recall info. They also checked the other services needs. Stop by and see them soon! Thanks Eddie from North Car Robert Richey helped checking all the recall info. They also checked the other services needs. Stop by and see them soon! Thanks Eddie from North Carolina. More

New truck purchase was very easy I have purchased many vehicles from Mickey Mullins over the years. His easy going style makes it very easy to purchase a vehicle. Sales Mgr Rob Muldoo I have purchased many vehicles from Mickey Mullins over the years. His easy going style makes it very easy to purchase a vehicle. Sales Mgr Rob Muldoon put the numbers together and it was a deal I knew could not be matched. I will continue to buy from Mickey and you should too. More

Used Vehicle Buyer Beware My son was starting his second year in college and after not having a vehicle his first year, losing his jeep to his sister in high school we were loo My son was starting his second year in college and after not having a vehicle his first year, losing his jeep to his sister in high school we were looking for another Jeep. For months and months we searched for a decent Jeep he could afford and we finally found a 2007 Jeep Wrangler Unlimited X with just over 100K miles for sale at Englewood Ford for what appeared to be a great deal. We reviewed the Car Fax which showed very good service history and that Englewood Ford had changed the oil and replaced break lines due to them rubbing because of the lift that had been installed. We test drove the vehicle and everything sounded and ran great. There were no leaks or obvious problems. To help my son establish credit we ended up getting him a loan at a very good rate. All of the folks we dealt with at the dealership were very nice and helpful throughout the process and we ended up purchasing the vehicle in the beginning of June. My son was home and driving it daily with no issues for several weeks until he told me that when he stopped at a light the red oil light came on. Surely after 2 weeks and after the dealership just changed the oil it couldn’t be that low. We pulled the dipstick and it was very low so since there were no leaks anywhere and no smoke when it was running we only assumed that the dealership failed to drain and replace the oil as they said and reported on Car Fax. My mechanic neighbor and I drained about a quart and a half of very black oil, replaced the filter and put the recommended 5W-20 in it. Once we ran it I heard a ticking that wasn’t there before so we drained the oil and replaced it with 10W-30 and another new filter. The ticking went away and all was good with my son driving it round trip from Tampa to Boca Raton with no problems and no changes in the oil level. My son ended up get a house with his fraternity brothers so he was unable to make a trip with us to London and Paris for a week the end of June. He ended up driving from Tampa to Boca with all his belongings to move into the house on the Sunday before our return Tuesday. Sunday night in Paris I get a text message from him saying he is stuck on the side of I-95 in the rain. Freaking out worried about him being safe on such a busy road in Florida’s driving rain I called him and he said everything was running fine and sounded good and all of a sudden all the lights lit up on the dash and the vehicle shut down. We quickly was able to identify a towing company (which I had added him to our AAA account) that took him to the nearest Jeep dealership. The service center was closed and on Monday they said that it could be the alternator because it wouldn’t turnover. They weren’t able to do anything more Monday and on Tuesday they called and said it was definitely something in the engine. Since I knew I would get ripped at the dealership I was able to have a friend load it on his trailer and bring it back to Tampa. The next day we put the jump starter on it and my heart sank when I heard the noise deep in the engine upon turning it over. We drained the oil and dropped the oil pan finding all sorts of metal shavings in the bottom. My next door neighbor grabbed one of the rods which was extremely loose and undid the bolts revealing that there were no bearings left. Nothing else to do but get a new engine…… Called around looking for a replacement engine and the dealerships had them from $3,800.00 to $4,200.00 just for the engine so we picked one up over in St. Pete and installed it. Knowing that we were legally out of luck due to Florida’s “As Is” law, I called Englewood Ford and told my sales person what happened who was of course very sorry about what happened and said he would speak to someone to see if there was anything they could do to help. He said he would call me back but of course I never heard back from him. After not hearing back from him I called the dealership and asked for the owner and was given to a gentlemen I had dealt with in their finance department who also said he would see what he could do and I have still never heard back. While I fully realize we are out of luck, you would think that the dealership, especially knowing that they didn’t change the oil, would have done the right thing and help pay for some of the new motor. I’m not one to complain or whine about things but I want others to beware that you are no more guaranteed that the used car you buy from a dealership is any better than buying one from anywhere else. More

Great customer care The service department was very friendly and accommodating. They did a great job on my vehicle. They got my vehicle in right on time and were very eff The service department was very friendly and accommodating. They did a great job on my vehicle. They got my vehicle in right on time and were very efficient.mik More

car purchase was very easy with Mickey he was great! However once we got the car home within days we found out the car was infested with spider and ants(that bit) so we had to bomb the car and have it pr However once we got the car home within days we found out the car was infested with spider and ants(that bit) so we had to bomb the car and have it professionally cleaned head to toe. A week down the road, the passenger right window stopped rolling up and down. We were quoted and we had to come out of pocket about another 500 dollars. So 2 weeks into our new car we are about 1000 dollars out of pocket and it's only been 15 days!!! This is after paying cash for the car. More

Fantastic Dealership From the moment I pulled up to the dealership to the very end of the transaction...everything was Awesome! My sales person Scott Springer listened to From the moment I pulled up to the dealership to the very end of the transaction...everything was Awesome! My sales person Scott Springer listened to everything I had to say and to my situation and knew exactly what I was looking for and pointed me to my new Focus. They realized I was in a bit of a hurry so Scott completed all the paper work quickly and got me in for the financing quickly as well. Paul Racean was also very helpful, pleasant and even assisted me with a problem I had with transferring my plate due to a different dealership that still had a hold on it. Couldn't ask for better customer service and professionalism! Will be sending as many people as I can over to Englewood Ford!! More

Only place to buy a car! We had a bit of a crisis last Thursday when multiple issues with my husband's car were capped off with the engine light coming on. I contacted Mickey We had a bit of a crisis last Thursday when multiple issues with my husband's car were capped off with the engine light coming on. I contacted Mickey Mullins who told me he could help us out--and he did! We got out to the dealership where he showed us what they had available in our desired price range and we left that night with our 'new' Focus. Paul got our paperwork processed quickly and with a smile even though it was after closing time. This is our fourth car purchased from Mickey at Englewood Ford. We had looked around online to see what was available around the county and nothing is better than Englewood. Building relationships with their customers and the community make this truly a hometown dealership and there is no place I'd rather go. More

Great Truck the 2013 Chevy. Siverado Professional not pushy walked around and looked a lot and purchased OUR truck. Then salesman Jack Kessler was comfortable to deal with. Very happy Professional not pushy walked around and looked a lot and purchased OUR truck. Then salesman Jack Kessler was comfortable to deal with. Very happy with the smoothness of transaction, The manager and finance person worked well with us. Great Job !! Herman And Karen Lorenz More

Terrible, Horrible, Awful, This place has the worst customer service that I have ever experienced. Joe Norman my sales person was the most unprofessional sales person I have eve This place has the worst customer service that I have ever experienced. Joe Norman my sales person was the most unprofessional sales person I have ever dealt with. Include the sales manager and the general manager as well. Bought a new truck and no one even bothered to thank me for my business. I was not shown anything about my new truck, no help with the technology of the vehicle. I asked Joe about the service department and he told me quote " it is not very good, wouldn't use it" Unbelievable. Finance person made numerous mistakes on my finance agreement. Ford credit how to correct the mistakes. But the worst was after the finance office deal was completed. No one even walked me out to my new truck thanking me for my business. Joe left the dealership. I did not even receive any follow up from this dealer. not a thank you letter not how is your new vehicle nothing. No manager interaction nothing. I would not come here to buy a new car. Ford is awesome but Englewood Ford is not the place to buy a new or used vehicle. ADVOID AT ALL COST. More