Encore Chrysler Dodge Jeep Ram

I don’t know where to start about Encore. This is a terrible dealership. During our negotiation over price they stuck me, my wife, and two daughters at an extremely uncomfortable table and ma This is a terrible dealership. During our negotiation over price they stuck me, my wife, and two daughters at an extremely uncomfortable table and made us wait well over an hour and a half while “they ran the numbers” the first time. We countered and the took another hour to get back with us. They held my keys to my trade in and disappeared. Finally the third or fourth time of that we agreed on a fair price (was still overpriced). I should have left knowing what I know now. Then another hour went by. Finally we got it all worked out. The truck still had dog hair in the interior and they didn’t fill it up like they said they would, and only one key but I’d had enough as it was 530pm when I got there around 11am! So a few days go by and they hadn’t sent me my application for title. I couldn’t get my tag. I called and left a message with finance. Three days go by, and nothing! Then my salesman John sends me an autogenerated email asking if I had any questions. Replied to it and got absolutely nothing in return. So as all this is going on I get a low oil warning light on the truck. 550 miles after I bought the truck. So I call and leave another message and send four more emails hoping for a response. I left multiple voicemails with the finance department and the business department because of course no one answered. STILL A MONTH LATER AND NOTHING! So I ended up at the dmv and they made it work As I was out of options. Of course with the extra late fees I had to pay. So today I’m changing my oil and they heavily over tightened the oil filter. Just another great example of their commitment to the customer. My family and I felt so pushed aside to the bad side of the dealership because we weren’t buying a brand new jeep. Then we might have gotten to sit on the couches and got a snack or something. We were still spending 32,000 dollars but it wasn’t enough I guess. Just to substantiate that I’m a real customer I bought a black Silverado on August 29th. Bought from John and another unnamed salesman who tried to help more but felt like his hands were tied as he was new. More

Gavin and Sarah were AWESOME! This is our 5th purchase with Encore and it will definitely not be our last! This is our 5th purchase with Encore and it will definitely not be our last! More

Alex the sales guy was wonderful. Will definitely use him against. I was in and out with a new car within 1 and a half hours! Wonderful day! Will definitely use him against. I was in and out with a new car within 1 and a half hours! Wonderful day! More

Overall great experience, made the entire process very easy! Definitely recommend!! Will recommend to others! easy! Definitely recommend!! Will recommend to others! More

Very clean dealership, staff was very friendly. Cody and Sarah made my experience enjoyable and made it easy on me to purchase my tundra. I’m very happy with my purchase and dealing with them. I wi Cody and Sarah made my experience enjoyable and made it easy on me to purchase my tundra. I’m very happy with my purchase and dealing with them. I will come back here again for my next vehicle just because of them! More

Extremely helpful staff, very clean dealership. Everyone that we encountered was very polite and did what they could to make this an easy purchase and fast transaction. Highly recommended. Everyone that we encountered was very polite and did what they could to make this an easy purchase and fast transaction. Highly recommended. More

Sarah and Alex were just awesome! Alex was great to test drive with, gave information on the car as we drove, and answered any questions we had. Sarah was so sweet with everything. Alex was great to test drive with, gave information on the car as we drove, and answered any questions we had. Sarah was so sweet with everything. More

The team her at Encore was incredible. They made the entire process easy and hassle free. I definitely recommend them to anyone looking for a vehicle. They made the entire process easy and hassle free. I definitely recommend them to anyone looking for a vehicle. More

Alex and Sarah were just awesome and very informative about vehicle Great experience thank you about vehicle Great experience thank you More

Easy process. I got what i wanted. And the dealer did too! . Nice salesperson. Very courteous. I got what i wanted. And the dealer did too! . Nice salesperson. Very courteous. More