Encore Chrysler Dodge Jeep Ram

If I could give this place negative stars, I would. Scam artists. Long story short, salesman only sent me a partial carfax and failed to mention a more serious accident on record. It wasn't until I sen Scam artists. Long story short, salesman only sent me a partial carfax and failed to mention a more serious accident on record. It wasn't until I sent my VIN to another dealer that this was found out. Additionally, and literally coming off the lot, the Idler pulley had to be replaced, the back windshield wiper motor had to be replaced and they hadn't even changed the oil... oh, and it took over 3 months to get my tag from them and the temporary tagss they sent each time usually arrived late to the point where they were almost expired (one time resulting me in getting pulled over!). "Ironically", the salesman that sold me the car was also fired a week after I bought my vehicle. When trying to resolve this issue with their upper management, I simply got a "you signed it, sorry." Will not respond to emails or calls anymore either and obviously refuse to do anything about this. Will be reporting the BBB as well. Do yourself a favor and SATY AS FAR AWAY FROM THIS DEALERSHIP AS POSSIBLE. More

Encore was fast, straightforward and honest. I sold my Jeep to them. Got a fair price. Cole was new but savvy, helpful and easy to deal with. I sold my Jeep to them. Got a fair price. Cole was new but savvy, helpful and easy to deal with. More

Wonderful customer service here. Miss Shanda was so helpful. She helped me with everything I could need and answered my questions thoroughly so I wouldn't have any confusion. She wa Miss Shanda was so helpful. She helped me with everything I could need and answered my questions thoroughly so I wouldn't have any confusion. She was kind and communicative the entire time, and because of this I will absolutely be back! More

I took my Jeep Grand Cherokee in for a transmission service. They told me that the water pump was "gushing coolant" and I needed a new pump and thermostat. They quoted $1100. I told them to just servic service. They told me that the water pump was "gushing coolant" and I needed a new pump and thermostat. They quoted $1100. I told them to just service the transmission, and I would come back for the other. I was charged $500 for the transmission service. After leaving, I went to a mechanic I trust to check out the water pump issue. He asked me and my husband to come look with him. The pump and surrounding area was bone dry. Absolutely nothing wrong with it. I consider this attempted fraud. I gave them 2 stars because the transmission service seems to be doing fine, which was why I went in. I will say, our regular mechanic said it should have been around $300 for a transmission service. He doesn't have the equipment to do a flush or I would have had him do it. I won't be going to Encore again because they lied about a needed repair and overcharged me. More

Friendly knowledgeable professional staff with great follow up game prompt fast customer service always ready to assist you follow up game prompt fast customer service always ready to assist you More

Good and friendly customer service! They take good care of my Ram 3500, Hellcat Challenger, and my wife's Jeep Grand Cherokee. They take good care of my Ram 3500, Hellcat Challenger, and my wife's Jeep Grand Cherokee. More

Scheduled a service date ahead by week and half for a 09:00 AM appointment. Upon arrival at 08:45 AM, service writer asked if I was going to wait - it should take about 1 1/2 hours to diagnose to issue. 09:00 AM appointment. Upon arrival at 08:45 AM, service writer asked if I was going to wait - it should take about 1 1/2 hours to diagnose to issue. I said no, I would come back. Service writer said she would call me. At about 2:00 PM I called the service writer and she stated they were waiting on a service bay to open up to get my vehicle in. I was shocked because I was told it would only take 1 1/2 hours. Very disappointing. At about 3:15 PM, I called the service writer back again and told her I would be picking my vehicle up shortly. It is my opinion, if you make appointment and are expected, service should be given. More

Ron Reed is great. Fast service got my car back within a few hours. I will be back. Fast service got my car back within a few hours. I will be back. More

My experience was incredible. The salesman Stephen including the finance rep Blake were both professionally transparent and easy to work with on the entire deal. They worked well The salesman Stephen including the finance rep Blake were both professionally transparent and easy to work with on the entire deal. They worked well with my budget and sent me on with the confidence that I got a great deal. My new vehicle was also nicely detailed and was given a full tank of gas before leaving. Highly recommend this dealership. More

Hands down the best dealership experience! Ask for Richard Fordham! Great salesman!! Very friendly dealership! Ask for Richard Fordham! Great salesman!! Very friendly dealership! More