Encinitas Ford
Encinitas, CA
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I spoke with the general manager Scott. And he was quite helpful. He attempted to resolve and explain costs, and. Work done to my vehicle. I honestly must say he restored “some” of my confi And he was quite helpful. He attempted to resolve and explain costs, and. Work done to my vehicle. I honestly must say he restored “some” of my confidence I have at Encinitas Ford.“ More
Very disappointed with service department. Took my car in for diagnosis. Kept my car for four days. Could not find issue. Had to make another appointment. Brought my car back in. To address “s Took my car in for diagnosis. Kept my car for four days. Could not find issue. Had to make another appointment. Brought my car back in. To address “sputtering” kept car for five days to see transmission specialist. Initially, Found nothing wrong With transmission and suggested “fixing broken motor mount“ assured 75% resolution of issue. Approved to have this work done and after work was finished then was notified that “yes there is some transmission issue? Now they’re recommending a new transmission for almost $5000. After completing the work, that did not resolve initial issue. Was assured that rental car would be taken care of? Now they say if they’re taking the labor cost down to address rental car payment? I don’t know what exactly is going on, but I do not trust the information given will not using Encinitas Ford again. More
Horrible Service! Lied to on the phone. Said great service. Pride themselves on family owned dealer, lied big time. Then got switched to another person. Do yourself Lied to on the phone. Said great service. Pride themselves on family owned dealer, lied big time. Then got switched to another person. Do yourself a favor and find another dealership. Do NOT believe Larry!!!! More
The best and easiest purchase experience I've ever had. Kevin Sale was friendly, helpful, with excellent communication throughout my whole purchase. Jeff and the rest of the Encinitas staff were A+ as Kevin Sale was friendly, helpful, with excellent communication throughout my whole purchase. Jeff and the rest of the Encinitas staff were A+ as well. More
I could not be more disappointed in their service department, from top to bottom. 10 days to complete work and 3 days to diagnose a check engine light. Horrible follow-through. Check engine light sti department, from top to bottom. 10 days to complete work and 3 days to diagnose a check engine light. Horrible follow-through. Check engine light still comes on! $100 deductible turned into a $900 + $100 because of delays in service. Service team provided poor photos to Ford Warranty which meant that Ford had to manually inspect the vehicle. Took 4 extra days and only got approved when I showed up upset in the dealership. I bought the extended warranty and learned to never do that again and to never choose Encinitas Ford again. Had to call to get updates because they wouldn’t call. More
Buying a car during the pandemic is certainly a unique experience and Allen Kessler went above and beyond to make it safe and easy. When we arrived Allen showed us the car we were interested in and walke experience and Allen Kessler went above and beyond to make it safe and easy. When we arrived Allen showed us the car we were interested in and walked us through the features. Within 10 minutes we were on the road for a solo test drive. We talked numbers and arrived at what we all felt was a fair deal, but left to take some time to think it over. No pressure and no expectations. A few hours later he followed-up with a check-in phone call and we decided to purchase the vehicle. When we arrived back at Encinitas Ford the car was washed, filled with gas and was waiting for us up front. Allen helped set-up financing with Doug in under 45 minutes and we were on the road shortly after with our new Mustang. We were impressed by the precautions and procedures taken by Encinitas Ford to ensure the safety of all guests and we truly appreciated how helpful, friendly and considerate the staff was during our entire car buying experience. Big thank you to Allen and the Encinitas Ford team! More
UNETHICAL BUSINESS PRACTICES You would think that during these times of COVID 19 stay at home restrictions, car dealerships would be honor vehicle purchase agreements that are mad You would think that during these times of COVID 19 stay at home restrictions, car dealerships would be honor vehicle purchase agreements that are made online. Not the case at Encinitas Ford. I went on to their website, found a vehicle, got approved, had a cashiers check cut for the downpayment and scheduled an appointment to close the deal and pick up the vehicle. How much easier does it get ? They did not even have to pitch it. I did all the work. Feeling as if I finally had found a car dealership I could trust, I was satisfied. Two hours later they had sold the car out from under me. Their shifty GM said he couldnt hold onto it because he would get in trouble with the DMV, and offered to buy my gas when I showed up at the dealership. What a joke! They cost me a day at work , now I have to go the bank and try and return a cashiers check that is made out to Encinitas ford. These guys are xxxx bags. More
Great job saving you money!!!!!!!!! No bs just straight forward to the point. I had a price in mind and they where able to get it done for me fast and friendly. No bs just straight forward to the point. I had a price in mind and they where able to get it done for me fast and friendly. More
Awesomeness! Chris was super nice and personable, I love the car I got and the process was no where near as stressful as I thought it was going to be. Chris and Do Chris was super nice and personable, I love the car I got and the process was no where near as stressful as I thought it was going to be. Chris and Doug worked with me and I appreciate tehm for that. I recommend Encinitas Ford. More