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Encinitas Ford

Encinitas, CA

3.3
56 Reviews

1424 Encinitas Blvd

Encinitas, CA

92024

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Showing 56 reviews

December 19, 2022

I spoke with the general manager Scott. And he was quite helpful. He attempted to resolve and explain costs, and. Work done to my vehicle. I honestly must say he restored “some” of my confi More

by Att
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott
December 19, 2022

Very disappointed with service department. Took my car in for diagnosis. Kept my car for four days. Could not find issue. Had to make another appointment. Brought my car back in. To address “s More

by Att
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
Dec 19, 2022 -

Att responded

Att Very disappointed with service department. Took my car in for diagnosis. Kept my car for four days. Could not find issue. Had to make another appointment. Brought my car back in. To address “sputtering” kept car for five days to see transmission specialist. Initially, Found nothing wrong With transmission and suggested “fixing broken motor mount“ assured 75% resolution of issue. Approved to have this work done and after work was finished then was notified that “yes there is some transmission issue? Now they’re recommending a new transmission for almost $5000. After completing the work, that did not resolve initial issue. Was assured that rental car would be taken care of? Now they say if they’re taking the labor cost down to address rental car payment? I don’t know what exactly is going on, but I do not trust the information given will not using Encinitas Ford again.

June 17, 2022

Horrible Service! Lied to on the phone. Said great service. Pride themselves on family owned dealer, lied big time. Then got switched to another person. Do yourself More

by Bmc_meghan
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry and Eric
June 04, 2022

Nice, willinglingness to work and accommodate to the customers budget and request. All around experience More

by Manolo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALLEN Kessler
May 04, 2022

The best and easiest purchase experience I've ever had. Kevin Sale was friendly, helpful, with excellent communication throughout my whole purchase. Jeff and the rest of the Encinitas staff were A+ as More

by nathan.docken
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Sale
December 01, 2021

I could not be more disappointed in their service department, from top to bottom. 10 days to complete work and 3 days to diagnose a check engine light. Horrible follow-through. Check engine light sti More

by ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rodney, Duke Weiss
November 24, 2020

Buying a car during the pandemic is certainly a unique experience and Allen Kessler went above and beyond to make it safe and easy. When we arrived Allen showed us the car we were interested in and walke More

by danielrmattioli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Kessler
April 23, 2020

UNETHICAL BUSINESS PRACTICES You would think that during these times of COVID 19 stay at home restrictions, car dealerships would be honor vehicle purchase agreements that are mad More

by shawn.mendoza
Customer Service
Recommend Dealer
No
Employees Worked With
Frank Sekulic
Apr 27, 2020 -

Encinitas Ford responded

Shawn I am sorry that happened. We had another customer that also saw the vehicle online and came in and bought it before you arrived. I am sure they would have been equally upset had we not sold it to them. This situation was a wake up call for us. We needed a better process to deal with the new reality of online sales and have since implemented a system to avoid this situation in the future.

September 29, 2017

Great job saving you money!!!!!!!!! No bs just straight forward to the point. I had a price in mind and they where able to get it done for me fast and friendly. More

by Hugo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dooley Wifak
November 08, 2016

Awesomeness! Chris was super nice and personable, I love the car I got and the process was no where near as stressful as I thought it was going to be. Chris and Do More

by janeli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Cimicata
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