Empire Volvo Cars Smithtown

Everyone is always helpful and courteous. Repairs were done right away. Would recommend this dealership to all my friends. Repairs were done right away. Would recommend this dealership to all my friends. More

Dealership is very clean. Customer service is great. Service rep ANDREW RAITZ was very professional. Customer service is great. Service rep ANDREW RAITZ was very professional. More

It was a pleasure to deal with Spomenko Pajovic. Also Danny Porti was a tremendous help in instructing us on the electronics inside the vehicle. Also Danny Porti was a tremendous help in instructing us on the electronics inside the vehicle. More

Daniel Lohse was so wonderful with helping me lease my new Volvo.He is a true professional and most certain a credit to your dealership and company.Dan took his time answering any questions I may have had new Volvo.He is a true professional and most certain a credit to your dealership and company.Dan took his time answering any questions I may have had and to test drive the 2024 station wagon.He was patient, kind,polite and well informed.I would highly recommend him to everyone.Thank you Dan. Sincerely Christine Gearwar More

Another excellent and exemplary service experience at this dealership's Service Department thanks to reputable Service Advisor Nash Harripersad and Technician extraordinaire Nino Gambino. This service t this dealership's Service Department thanks to reputable Service Advisor Nash Harripersad and Technician extraordinaire Nino Gambino. This service team consistently delivers in a manner that sets a very high bar for dealer service department performance and satisfaction, and this I can state with 45 years of Volvo vehicle ownership and service department experiences. I especially appreciate the fact that loaner vehicles have been readily available. Though I'm not at this time looking to purchase a new Volvo vehicle, this dealership is the one I would purchase from when that time comes. I have no doubt that Empire's Sales Department also enjoys an enviable reputation thanks to General Manager Kristin Hendrick and Service Manager James Good. More

Michael Cavaliere gave me very professional, thoughtful and caring service. I would recommend him highly to others . and caring service. I would recommend him highly to others . More

Thank you Nash and Marco for your excellent service and attention to detail. I arrived on Long Island from NJ late Friday night when I heard a strange noise from the engine. Father's Day wknd seeing fam attention to detail. I arrived on Long Island from NJ late Friday night when I heard a strange noise from the engine. Father's Day wknd seeing family, etc. Don't know if my car is safe to drive, especially back to NJ on a holiday wknd with more traffic. Called the nearest Volvo dealer. Spoke with Nash who was personal and professional on the phone. He immediately said I could bring the car in right away and they'd take a look. Thank goodness they heard the noise as well, it meant I wasn't imagining anything. Again, this is Friday morning of a holiday wknd and Nash took such good care of me. I would have headed back to NJ immediately had the situation not been resolved. Then Marco, their top technician, was asked to come out and take a listen and a look. They offered to put the car up on the lift to see if they could see what was causing the hissing sound as I accelerated and found a clamp not securely closed around a vital hose (turbo) from our dealership in NJ, from a previous repair. I was in and out with a washed car in record time. Thank you Nash and Marco for helping so effortlessly with such professionalism. I was very lucky to find Empire Volvo of Smithtown on a busy holiday wknd. More

Starting with Kristin Hendrick, the top of the line, and following with her team; Lana Vladi, Danny Porti, and Nick LoCascio, everyone was superlative. Picking out the right car is a daunting prospect, but following with her team; Lana Vladi, Danny Porti, and Nick LoCascio, everyone was superlative. Picking out the right car is a daunting prospect, but Kristin’s quintessential helpfulness and eagerness to pair us with the right car, made a difficult search seamless. She is a born problem solver and used every device at her disposal to make us more than happy. She is flanked by a team member in her image, Lana Vladi, who exemplifies a willingness to provide all the time and information to satisfy even the most inquisitive client. She has the perfect personality to make people feel comfortable. Mentioning information, Danny Porti’s name must come up. His knowledge about Volvos is encyclopedic, exceeded only by his patience and good nature. Finally, facing the financial aspect, we were assisted by Nick, whose expertise made this last step quick and painless, leading up to our driving off in a stunning new Volvo xc60, without even using gas!!! More

Very nice people. .no pressure at all. You go there, explain your situation, tell what you need.. they find the way to make a solution and make you happy… I’m very than .no pressure at all. You go there, explain your situation, tell what you need.. they find the way to make a solution and make you happy… I’m very thankful to salesperson Jim Seviour and sales manager Dylan and Finance manager Nicholas Locascio. It was very easy to return my current leased car and get the new one. Honest people and great service as always.. More

I am very grateful that I was treated with respect knowing it was going to be difficult to solve an intermittent problem with my 2020 S60. But, Nash listened, gave me a loaner and I believe did everyt knowing it was going to be difficult to solve an intermittent problem with my 2020 S60. But, Nash listened, gave me a loaner and I believe did everything they could. Unfortunately, the problem was not resolved. I am confident it will be in the future. It was a pleasure dealing with Nash! I would say he was outstanding. More