Empire Toyota of Huntington - Service Center

I brought my 2001 Tundra in for the recall on excessive frame rust. I dealt with Kelly in the service department, and she was outstanding from beginning to end. The service was prompt and professional, a frame rust. I dealt with Kelly in the service department, and she was outstanding from beginning to end. The service was prompt and professional, and the use of a loaner vehicle was extremely convenient. I was thoroghly impressed. Because of the problem with the frame rusting well before its time, I had been considering not buying another Toyota ffor my nexxtt vehicle, but the way I was treated, and the fact that Toyota made good on its obligation has restored my trust. More

as has been customary for myself over the last 8 yrs, ive always experienced the best of service with chris garzone as my advisor at huntington toyota. while on my third tacoma, he has always been of great a always experienced the best of service with chris garzone as my advisor at huntington toyota. while on my third tacoma, he has always been of great assistance and a pleasure to have available when my truck needs service. its truly a sense of relief knowing that a person like him still exists in a rat race world that we live in. thank you, rudy zotter... More

All staff were extremely friendly, courteous and helpful. My car was taken in for service right away and was ready for me to pick up in less than an hour. I was contacted by Mr. Vargas as soon as the service My car was taken in for service right away and was ready for me to pick up in less than an hour. I was contacted by Mr. Vargas as soon as the service had been completed. There was no delay or waiting when I went to retrieve the car. The entire transaction went smoothly and quickly, and the service done to the car was top-notch. I am confident when entrusting my vehicle to Toyota and would recommend this dealership to others. More

My Solara convertible has only been serviced at this service department. Mr. Juan Vargas is the best he listens attentively & really cares about what is going on with your car. Mr Vargas never rushes service department. Mr. Juan Vargas is the best he listens attentively & really cares about what is going on with your car. Mr Vargas never rushes you while he is writing up your paper work, he is extremely professional & makes sure you are properly taken care of. Waiting area is also very nice. More

I went in with a mechanical problem, it was diagnosed immediately, repaired when promised, and they even washed my car! The repair was more expensive than I anticipated, but they waranteed the repair for immediately, repaired when promised, and they even washed my car! The repair was more expensive than I anticipated, but they waranteed the repair for the life of the vehicle. More

I purchased my 2011 Sienna at the Huntington Dealership and have had nothing but POSITIVE experiences with everyone there. From start to finish, they have been more than accomodating. Yesterday I had my and have had nothing but POSITIVE experiences with everyone there. From start to finish, they have been more than accomodating. Yesterday I had my final free service after having the car for 2 years. I was able to relax as I knew my car was in good hands. I was able to schedule my appointment online and when I arrived, I was greeted like an old friend. My car was serviced and I left feeling good knowing that Huntington Toyota is keeping tabs on my car. They called me to tell me that my last free oil change was coming up. They performed the service free of charge as promised. Having low mileage, I needed nothing else and wasnt pressured into having unecessary work done on my car. I will always continue to deal with Huntington Toyota. A great car and a great dealership with professional people working it. Keep up the excellent work. A repeat customer or life. :) More

Steve,in the service department, is very friendly, cooperative and gets things done in a very pleasant manner. Service department has coffee, tea, cookies, bagels, TV, WiFi, massage, manicure and newp cooperative and gets things done in a very pleasant manner. Service department has coffee, tea, cookies, bagels, TV, WiFi, massage, manicure and newpaper to keep you busy in case you are there to wait for the service to your car completed. Very satisfied with the service I got. More

The service representative was friendly and took the time to make sure that the work completed on the last visit was satisfactory. He was thorough in describing all of the work that was done and upfront abo to make sure that the work completed on the last visit was satisfactory. He was thorough in describing all of the work that was done and upfront about the cost of all planned repairs. The waiting room is very kid-friendly, which is very important since I most often have to bring my six-year old with me. Overall, I am extremely pleased with this dealer and always bring my vehicle here for all routine maintenance. More

Nick Gargillo was the only one who really helped me to fix my car. I was already going to the service center couple of times before and he was the only one who helped me well and because of him l'll deffe fix my car. I was already going to the service center couple of times before and he was the only one who helped me well and because of him l'll deffenitely go back to check out my car again. More

I have two Toyotas and have brought them both here for service for many years. I appreciate that everything is done correctly the first time. Their service is not cheap - but what service is? Most importa service for many years. I appreciate that everything is done correctly the first time. Their service is not cheap - but what service is? Most importantly, I have never been oversold, pressured to do repairs, and everything seems honest and fair. I have found each service manager to be polite and helpful. Same for the other staff there. They have performed some expensive repairs for free. When one of my cars had almost 100K miles, a set of buttons failed on the dashboard. The service manager had never heard of this set of buttons failing. He called Toyota, and got them to send a replacement part for free. That was a $1000 part. They then replaced the part for free. Another time, I ran over something and it bent my all-stainless steel exhaust pipe. The replacement part was $1500. Instead of making me spend such a large sum, they spent some time to weld, bend and repair my existing pipe. I really appreciate that. That took more than average skill, and it saved me money. When I go to other places for an oil change, they try to sell me all kinds of other parts and services. Cabin air filter, engine air filter, radiator flush and fill -- just because something is in out of the box condition, I am told I should replace it. They never do this here. They have a manufacturers replacement schedule and they stick to it. That's fair, and it makes sense. Once again -- its not cheap, but my cars all run like new and I feel the maintenance makes sense to protect my investment. The car I drive every day has 120,000 miles on it and just passed inspection, all it needed was wiper blades. I have used the shuttle service, and it did take longer than I'd wish - but they are not a taxi. If I use it again, I will make sure to leave time, now I know they often have multiple stops. Surely I would not tell someone to never use this company again because they were a little delayed. I recognize this is a convenience provided, and not a substitute for my primary transportation. The service area has free coffee, wifi, bagels and cookies. It's always clean. They even have had free manicures at some times, which I have seen many women pleased to take advantage of. They email me valuable discount coupons. They have a convenient evening drop off service which I use, allowing us to drop off in the evening and pick up the next day. I don't know what else I could ask for, I use them frequently and would do so again. I have recommended them to other Toyota owners who have not been happy with the service department in Smithtown. More