Empire Toyota of Huntington - Service Center

I was formerly Sales Manager at Smithtown Toyota....I am totally impressed with the Service Team at Huntington Toyota...they are caring, professional and understanding. Nothing beats being treated like a pe totally impressed with the Service Team at Huntington Toyota...they are caring, professional and understanding. Nothing beats being treated like a person at the point of Service....Juan Vargas was great and Jean Rizzo made setting the quickly needed appon\intment painless and exceptional. I will be doing all of my business with Huntington Toyota from now on...the Service was excellent. More

I own a 2011 Sienna. I have it serviced every 5000 miles at Huntington Toyota as part of the Toyota Care program. The service is amazing. Aside from excellent bagels, coffee, and cookies, the service staff at Huntington Toyota as part of the Toyota Care program. The service is amazing. Aside from excellent bagels, coffee, and cookies, the service staff makes the experience easy from start to finish.I am really impressed and very very satisfied. Stephen Garguilo explained to me in detail the status of my tires and brakes as well as all that had been done. He was wonderful. More

Friendly, quick service in finding my needs and keeping me informed as to the progress of the repair and when it will be completed. In and out in a minimum amount of time. me informed as to the progress of the repair and when it will be completed. In and out in a minimum amount of time. More

I used to bring in my old 1996 Toyota Camry in for service all the time here years ago. I moved out of the state so I can't bring my car for service anymore. Everytime was a pleasure even before the m service all the time here years ago. I moved out of the state so I can't bring my car for service anymore. Everytime was a pleasure even before the massages and manicures. Always straight forward solutions to any car troubles and a team that really pushes customer experience. I really miss bringing my car in for service here. More

Just wanted to thank you on behalf of my parents(not sure even if you were made aware) but they were having a problem with the battery on the used Avalon, so my dad called David Moon, he spoke to his manager even if you were made aware) but they were having a problem with the battery on the used Avalon, so my dad called David Moon, he spoke to his manager and they said to bring it in. It was replaced it without a problem. While there he was also very impressed with the service area and the speed of which it was handled. In addition, he mentioned to the mechanic that a small clip was missing from the seatbelt and that was also fixed without a problem. Everything was excellent. Thank you and your team for an excellent experience. Tom Simmons More

I have to tell you that I always have a great experience at your facility. From the minute I drive up until the minute I leave. Everyone there is always so very helpful. They go above and beyond to make at your facility. From the minute I drive up until the minute I leave. Everyone there is always so very helpful. They go above and beyond to make your experience there a comfortable one. I also think the amenities that you are offering in the waiting area are a great idea too! Bagels, cookies, fresh coffee, manincures & massages!! Wonderful idea…keep them coming. Anyway, thank you for putting the customer 1st and hugging us everytime! More

I purchased camry xle from another dealership & was not able to get Bluetooth to work. I called Huntington Toyota & Corey suggest I bring to them & they would assit me. I did, after several attemps by not able to get Bluetooth to work. I called Huntington Toyota & Corey suggest I bring to them & they would assit me. I did, after several attemps by Corey, he suggest Peter to assist & Peter was able to get Bluetooth working More

My name is Carol Giuliani and I was there on Tuesday at 7:00 for a recall visit on my Toyota Rav. I have to tell you it was such a pleasant experience. Your whole staff is customer friendly and understan 7:00 for a recall visit on my Toyota Rav. I have to tell you it was such a pleasant experience. Your whole staff is customer friendly and understand how to treat people. The niceties from coffee, fresh bagels, fresh baked cookies!!!! and magazines and tv's all make the experience of "waiting" bearable. Your staff was polite, informative and courteous. Thank you to your staff - your service center should be a prototype for all to follow. Carol Giuliani More

Attentive, I was kept informed regarding status of parts and I was able to have coffee, a bagel and got a great chair massage. Wifi available as well. Honestly, this dealership sets the bar for customer ser and I was able to have coffee, a bagel and got a great chair massage. Wifi available as well. Honestly, this dealership sets the bar for customer service regardless of the type of business being run. I would use somewhat higher quality of plastic knife, I broke two and saw a couple more. No points deducted. More

It's not possible to foresee or avoid every possible issue. What differentiates good service from great service is the manner in which a an organization responds. Without going into details, we recently issue. What differentiates good service from great service is the manner in which a an organization responds. Without going into details, we recently had to deal with an unexpected major repair the root cause of which fell into one of those 'grey areas'. To be honest, I was prepared for an adversarial clash but instead, the team at Huntington Toyota listened to what I had to say and understood. I did not have to escalate. The service department willing put me in contact with Lenny and he really made things happen. I have to say they are true professionals when it comes to working with the vehicles they sell and the people that drive them. More