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Empire Toyota of Huntington - Service Center
Huntington Station, NY
2,150 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,150 Reviews of Empire Toyota of Huntington - Service Center
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June 08, 2015
check-up and inspection the appointment went okay. People were cordial. The wait time was a little longer than stated, but not a problem. I do like my Prius. the appointment went okay. People were cordial. The wait time was a little longer than stated, but not a problem. I do like my Prius. More
by linda
Employees Worked With
Service Department
June 02, 2015
People who care! My visit was very pleasant, even thogh it was very crowded, they made sure everyone was taken care of and moved all out as quickly as p[ossible. Grea My visit was very pleasant, even thogh it was very crowded, they made sure everyone was taken care of and moved all out as quickly as p[ossible. Great service and amenities. More
by Peegee
Employees Worked With
Service Department
May 20, 2015
Car not delivered when promised Dropped off car at930 for scheduled service....oil,tire rotation, nys inspection. 130 pick up time..arrived at 2 pm.Mr vargas said it would be another Dropped off car at930 for scheduled service....oil,tire rotation, nys inspection. 130 pick up time..arrived at 2 pm.Mr vargas said it would be another 30 minutes. ended up being over an hour. I dont think they even started working on it till after I came to pick it up. 5 1/2 hrs for maybe an hrs work? Mr Vargas offered no apology or explanation for the delay. After paying I went out to my car which I was unable to start......the cashier forgot to return my key. I did not receive the multipoint maintenance check as promised. I guess that would have required an even greater delay. On 5/16 I advised the service mgr of my experience by email but have not recvd a res Im have been buying and servicing cars at Sunrise and Huntington Toyota since 1977 and have never had a complaint. Till now. Something is different at this dealership. More
by Chadsteen
Employees Worked With
Service Department
April 24, 2015
excellent service. They take care of the car very nicely.i have great repect for the service manger steven,if i have any kind of a problem he saya take the car right in. They take care of the car very nicely.i have great repect for the service manger steven,if i have any kind of a problem he saya take the car right in. thanks for being a good place to service my toyota. More
by charlene bettyboop
Employees Worked With
Service Department
April 20, 2015
satisfied Service was performef as promised. Vito kept me informed. I think it would have been a hood gesture to apply tire dressing to the two new tires since Service was performef as promised. Vito kept me informed. I think it would have been a hood gesture to apply tire dressing to the two new tires since the other two had it already applied. Its a service that could have taken only a few minutes but would have gone a long way. More
by xle
Employees Worked With
Service Department
April 17, 2015
Check your owners manual This was the 4th time I brought my 2012 Rav4 in for required maintenance. The previous three visits were all covered by the purchase agreement. I wa This was the 4th time I brought my 2012 Rav4 in for required maintenance. The previous three visits were all covered by the purchase agreement. I was informed that not only was I due for oil and filter change($39) but that I needed a tire rotation($30), engine air filter replaced($50), passenger compartment filter replaced($70). These last two items I later discovered were not mandatory maintenance items. I was promised that the car would be ready in 90 minutes. It took well over two hours. Routine maintenance that should have cost under $100 ended up costing over $200. Buyer Beware! More
by smfishkin
Employees Worked With
Service Department
April 15, 2015
GREAT vehicle service I have had nothing but positive experiences with the Huntington Toyota Service team. In fact FAR BETTER than the sales teams - with both my Toyota pu I have had nothing but positive experiences with the Huntington Toyota Service team. In fact FAR BETTER than the sales teams - with both my Toyota purchasing experiences. Scheduled appointments are kept - return vehicle times are pretty darn close to as promised - for a high volume service center I am impressed. Good communication - good explanations. Even the occasional same day call for appointments work out well. More
by grandpacar
Employees Worked With
Juan Vargas, Service Department
April 08, 2015
excellent service I had my first service at Huntington Toyota and they were excellent. Staff is friendly, courteous and knowledgeable. Shuttle driver Kurwin was respect I had my first service at Huntington Toyota and they were excellent. Staff is friendly, courteous and knowledgeable. Shuttle driver Kurwin was respectful and timely. Jimel was superb; he was able to give me all of the information I needed and assisted me quickly. More
by laaaaaaa
Employees Worked With
Service Department
March 30, 2015
Sevice Service was timely, service advisor was cooperative and informative, but clearly in a sales mode. All work was done as expected and the advisor calle Service was timely, service advisor was cooperative and informative, but clearly in a sales mode. All work was done as expected and the advisor called to advise of other needed work (brakes) which was not unexpected. (I meant to ask to check the brakes). Pricing did seem on the high side compared to prior experience. Saturday hours are terrific!!! More
by gmg
Employees Worked With
Service Department
March 16, 2015
Great service manager I had a tire issue and dealt with the service guy first who was really not understanding to my issue or willing to accommodate me. Then I requested t I had a tire issue and dealt with the service guy first who was really not understanding to my issue or willing to accommodate me. Then I requested to speak to his boss, the man in charge of the service department at Huntington Toyota, Steve. A completely different experience. Steve was kind and soft spoken and not only listened to me but really heard my problem. Without hesitation he immediately offered to help and the problem was resolved to my content by the end of the day. That's the way to treat a good loyal customer. Thank you Steve, you will continue to get my business! More
by jpfit71
Employees Worked With
Steve, service manager , Service Department
