Empire Toyota of Huntington - Service Center

Horrendous Service I had my 2003 Toyota Avalon serviced at this dealership. The Toyota battery was dead and the cables needed to be replaced. Of course, I could have e I had my 2003 Toyota Avalon serviced at this dealership. The Toyota battery was dead and the cables needed to be replaced. Of course, I could have easily have gone to PepBoys or Sears for such a simple service need, but I decided to go to Toyota as I was considering a trade-in to upgrade to a later model. Since the battery cables were broken, I need a tow. We called the Toyota service department and were told we should use a local towing service as it had relationship with Toyota and were authorized to deliver vehicles to the service department. We were instructed NOT to pay towing service . I interpreted this to expect that Toyota would either provide this service free or extend their discount to us as a loyal customer. The towing service picked up the car but asked for payment ($125) – I told the operator that Toyota insisted we pay them and that they should bill Toyota. He confirmed this and off he went to deliver the car to the service department. I was charged $145 plus tax for the tow (less than 2 miles). The battery and cables were changed: 117.50 (battery), 40.99 (terminal assembly) – not the best pricing but a small matter. I was also charged 99.95 for labor. To replace a battery and cables. Really? While I was waiting to pick up my car that I was told would be ready when I arrived, I visited the trade-in office. I was offered $4,000. There was a sign that all services would be also reimbursed with a trade-in, but this was not offered. I was led to believe in other discussions with Toyota that a 5,000-5,500 trade-in value could be expected for my vehicle. The purchase was a 2013 Tacoma. The price offered -- 22,000. When I pressed, the salesman “discovered” the price was really $20,000, list price without negotiation. Really? I asked, and learned the car was in an accident – the salesman had no details…. But said “it’s certified, so it couldn’t have been so bad.” Really? The service manager sent me a follow-up email asking me about the service I received. I responded with the information above and never heard from him again! More

Toyota Highlander Best service ever,fast,honest and reasonable prices. They were upfront on the wait time and reviewed the process with me in detail. When my car was fi Best service ever,fast,honest and reasonable prices. They were upfront on the wait time and reviewed the process with me in detail. When my car was finished they reviewed all work that was done and why and asked if I had any questions. More

Exceptional I went in for second service and they offered me a back rub with guided meditation for free ! the service I received from staff was first rate; everyo I went in for second service and they offered me a back rub with guided meditation for free ! the service I received from staff was first rate; everyone was happy More

Huntington Toyota Service is the best I am a long time customer who has been servicing both my vehicles (2003 Matrix and 2009 Scion) at the Huntington Toyota service center for over 13 yea I am a long time customer who has been servicing both my vehicles (2003 Matrix and 2009 Scion) at the Huntington Toyota service center for over 13 years. I must say they are absolutely the best dealer service center I have ever been to. They are always polite, courteous and always treat me well. Due to their excellent skilled mechanics, I never once had to bring my car back because it wasn't serviced right the first time. If you are going to be waiting for your vehicle, they make your stay time very comfortable. They provide you with complimentary television, refreshments, wifi and get this, free manicures and/or massages. On occasion, my vehicle has been returned to me washed (cleaned inside and out); once again, complimentary. If you are not going to wait, free shuttle service. So I ask you, with excellent service such as this, why would you ever consider go anywhere else. Thank you guy's. Signed, Michael P. ( a satisfied customer ) More

Always great service at Huntington Toyota Scion! We are always happy with the service department at Huntington Toyota. They are courteous, efficient and skilled. My husband is recovering from surge We are always happy with the service department at Huntington Toyota. They are courteous, efficient and skilled. My husband is recovering from surgery and they even gave us a ride home to wait at home so my husband could be comfortable. Great service all around! More

Couldn't be better.. Brought vehicle in for routine maintenance. Was told it would take possibly 1 to 1 1/2 hours to do. Assistant Service manager Frank Melillo called me Brought vehicle in for routine maintenance. Was told it would take possibly 1 to 1 1/2 hours to do. Assistant Service manager Frank Melillo called me under 1 hour that it was finished. Could not ask for better than that. I was only there maybe an hour total, which Frank handled everything very Professional from when i handed them the keys, till he handed them back. Thank you again Frank.. More

Very Happy with the Service Department I have used the dealers service department for 7 years no - both my Toyota Siennas. I have been very happy with the quality and the personal service. I have used the dealers service department for 7 years no - both my Toyota Siennas. I have been very happy with the quality and the personal service. When I say I will wait and they say it will take 60 or 90 minutes it never takes longer. They honor appointment times. I have stayed loyal to my one service writer, Juan Vargas for years and I could not ask for better. More

They checked out my concern right away without charging me. I smelled a pungent odor when getting out of my car for two days so I called Huntington toyota service department and they set up an appointment the s I smelled a pungent odor when getting out of my car for two days so I called Huntington toyota service department and they set up an appointment the same day. My service rep. had my car (2010 Prius) checked out and assured me nothing was wrong, the breaks were fine, etc. They did not charge me anything for this. I can now drive up to NH for Thanksgiving without fears. More

Service Had them check why my low pressure light was on. Suzanne saw me promptly and I was in and out in less than an hour. All it needed was air in the tires Had them check why my low pressure light was on. Suzanne saw me promptly and I was in and out in less than an hour. All it needed was air in the tires! I am pleased with the overall comfort, prompt service, and professional attitude at this dealership service center. Thank you! More

All went as promised Suzanne DeM handle the drop off and time for pick up very professionally, As promised, She was curious and friendly all was well done. Very pleased Suzanne DeM handle the drop off and time for pick up very professionally, As promised, She was curious and friendly all was well done. Very pleased More