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Empire Toyota of Huntington - Service Center

Huntington Station, NY

4.7
2,196 Reviews

2,196 Reviews of Empire Toyota of Huntington - Service Center

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December 01, 2018

quick oil change I walked in with no appointment and was taken immediately and treated with respect and consideration. the waiting area is very pleasant and i hasd my More

by CHARLEEANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2018 -

Empire Toyota of Huntington responded

Thank you for the review and recommendation. We strive to provide prompt and professional service, and we're pleased to know this was reflected in your experience. Should you need anything else, please reach out!

December 01, 2018

Service Everything was easy & great getting my Highlander in for routine maintenance. The waiting area is large & comfortable. The car was ready before the More

by KAOSLINY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vargas
Dec 03, 2018 -

Empire Toyota of Huntington responded

Thank you for the 5 star review. We're pleased to know we were able to provide prompt and professional service during the routine maintenance for your Highlander. Please reach out if you need anything else!

December 01, 2018

Repair The service center is very honest they always give you a price before the work is done and the work is done professionally and they never caught corne More

by Clrblock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Henry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department, Juan Vargas, Michelle Micalizzi, Anna Vargas
Dec 03, 2018 -

Empire Toyota of Huntington responded

We appreciate your continued business and trust in us. We're pleased to know our standards for professional, knowledgeable, and honest service are always reflected in your experience with us. Please reach out if you need anything else!

November 30, 2018

Great service Easy to make appointment. Got the oil change at reasonable price and they dont push unnecessary work. Job well done and friendly staff. thank you More

by Shark6996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 03, 2018 -

Empire Toyota of Huntington responded

Thank you for the 5 star review. We're pleased to know you enjoyed the reasonable prices as well as the ease of making an appointment for your oil change. Please reach out if you need anything else.

November 30, 2018

Friendly Service I had a very pleasant experience from start to finish. I was helped immediately by Robert who was friendly and conscientious. I also appreciated the More

by LDEANGELO
Recommend Dealer
Yes
Employees Worked With
Javier Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristin Digesaro
Dec 03, 2018 -

Empire Toyota of Huntington responded

Thank you for the 5 star review. We'll be sure to pass along your kind comments. We strive to provide exemplary service and communication, and we're pleased to know this was reflected during your experience. Should you need anything else, please reach out!

November 29, 2018

Normal service No real pressure to up sell you on normal service. There is always something that needs to be done. They also did there best to keep the cost down and More

by Nick1255
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 03, 2018 -

Empire Toyota of Huntington responded

Nick, thank you for the feedback. We're pleased to know you appreciated the discounts provided during the service to your vehicle. Should you need anything else, please reach out!

November 29, 2018

Toyota Service Very good service. Advisor was very helpful. Prices are a little high but I’M ok with it. Will bring back to Toyota of Huntington service again. Wayne More

by ureshs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Weinstein, Service Department
Dec 03, 2018 -

Empire Toyota of Huntington responded

Thank you for taking the time to share feedback. We're pleased to know our standards for professional, knowledgeable, and attentive service were reflected in your experience. Please reach out if you need anything else!

November 29, 2018

Over charged I was overcharged by $15 for something I’m not even aware about. Was disappointed by that. Yesterday I came in for oil change and was advised to do a More

by atifusa88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Dec 14, 2018 -

Empire Toyota of Huntington responded

We're deeply sorry to know you weren't satisfied with your experience. We apologize for any disappointment that might've been caused due to extra charges for your oil changes. We would like to discuss this with you further, and we hope you'll reach out to Tommy Coppola tcoppola@aagny.net at your earliest convenience.

November 28, 2018

Perfect No issues. Service was quick and complaint free. I drove in and was greeted immediately. Sat in the customer service for a few minutes and was greeted More

by DBM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 03, 2018 -

Empire Toyota of Huntington responded

Thank you for the 5 star review. We appreciate you taking the time to share feedback, and we'll be sure to pass along your kind words. We're pleased to know our standards for prompt and professional service were reflected in your experience. Should you need anything else, please reach out!

November 28, 2018

Never Again Was told an inspection and 25k mile checkup “might take an hour”. 2 freakin hours later I was finally done. Why did I bother to make an appointment? More

by LYNNEALBIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Geekie, Service Department
Dec 14, 2018 -

Empire Toyota of Huntington responded

Lynne, we're terribly sorry to know you weren't satisfied with your experience. We strive to provide prompt and professional service, and we apologize if this wasn't reflected during the inspection and checkup for your vehicle. Please reach out to Tommy Coppola tcoppola@aagny.net at your earliest convenience to discuss this further.

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