Empire Toyota of Huntington

Everything went as planned. We had the valet personnel pickup the car and return the car on time We had the valet personnel pickup the car and return the car on time More

This dealership is horrible for many reasons. Reason #1 - after a deal was struck the night before, I came to finish the paperwork and pickup my car. I was told it would be only a few hours- Reason #1 - after a deal was struck the night before, I came to finish the paperwork and pickup my car. I was told it would be only a few hours- I was there from 11-4pm. Reason #2 - when all was done, they brought the car to me. It wasn’t cleaned for delivery. Imagine picking up your new black car and it was covered with dirt and dust. Reason #3 - the car had some paint damage (small but noticeable) upon inspection. When I told my salesman (Matt) about the imperfections he said “why am I worried, the car will chipped by rocks when driving anyway. What is the big deal?” I got the manager involved. he said I would have to drive to their service department (2.2 miles away) to have them take a look at it. Then he said he will send a detailer to my house to fix the paint. It’s been 2 weeks and still no detailer. Reason #4 - the car wasn’t given its walk through from the dealership. The car had no washer fluid in it and god knows what else is missing. Reason #5 - no follow up calls. I have called them several times to get these issues resolved and I’ll get “ok, I’ll find out what’s going on and I’ll get back to you later in the day or tomorrow.” They don’t call back. This dealership only focuses on pushing out cars to get high volume but once you sign the paperwork you the customer are forgotten and left to deal with the issues on your own. I have bought 4 Toyotas from Millennium Toyota in Hempstead and I was never treated like this during the sales process or servicing my cars. I only went to Huntington Toyota because Millennium didn’t have the exact car I wanted in stock and Huntington did. What a mistake. I should have waited a little while longer and I could have had the same car with a better experience. More

Just purchased 2026 Camry SE from Empire Toyota in Huntington. I worked with the great salesman(Nick Rivers) and it was the easiest car buying experience! The quote Nick gave me for everything never Huntington. I worked with the great salesman(Nick Rivers) and it was the easiest car buying experience! The quote Nick gave me for everything never changed and no pressure put on me. No fees like the advertised and very honest and straightforward. Only negative experience was I had to wait about 2 hours to sign the finance papers - there were only 2 people working at the time and the salesman had to help for signing these papers… More

Good and fast service. My advisor, William Bonilla, was professional and helped me with my car's repair. My advisor, William Bonilla, was professional and helped me with my car's repair. More

Professional and courteous service. Everything was performed in a timely manner. Service associate Anthony Hernandez was great. Everything was performed in a timely manner. Service associate Anthony Hernandez was great. More

Friendly staff Delivered car on time Helpful during closing Sales person Charly was nice and professional closing Sales person Charly was nice and professional More

Mayreli was extremely pleasant and welcoming and we found the waiting room area very comfortable. the waiting room area very comfortable. More

Everyone was courteous and I was only there less than hour for my service. I was very satisfied. hour for my service. I was very satisfied. More

Alexander Reyes was incredible. My husband and I came in looking for a new family car. He was honest, accommodating, and beyond helpful at every turn. We had our 3 month old with us My husband and I came in looking for a new family car. He was honest, accommodating, and beyond helpful at every turn. We had our 3 month old with us and he went out of his way to ensure we were comfortable throughout the whole process. He answered all our questions and worked to get us exactly what was in our price range/list of non-negociables. Even if he’s busy with another client, I guarantee Alex is worth the wait. More

I received an estimate of over 1000. 00 for work that did not need to be done. I have brought my car here for 10 years. I am very upset about this. 00 for work that did not need to be done. I have brought my car here for 10 years. I am very upset about this. More