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Empire Toyota of Huntington
Huntington Station, NY
4,190 Reviews
We're one of the Long Island Toyota dealers whose mission is treat every visitor like an honored guest in our home, but to the Toyota customers we serve it is much more than a mission statement. Our NY Toyota customers quickly learn that shopping at Empire Toyota means being treated with respect, not having to negotiate or visit multiple NY Toyota dealers to get the price you deserve. Being treated like family means giving NY Toyota buyers real price quotes on the Toyota they are looking for when they request it. These ways of doing business have helped us stand out from NY Toyota dealers, and our Long Island Toyota customers here in New York and throughout the entire state of New York choose Empire Toyota of Huntington.
At Empire Toyota we also consider ourselves to be one of the premier used Toyota Long Island dealers as well. Empire Toyota maintains a large selection of quality used Toyota NY driven vehicles and Toyota Certified Used Cars for used Toyota shoppers to choose from. Our used Toyota inventory is highlighted by our selection of Toyota Certified Used Cars and the warranty and incentives that come standard with each one. At Empire Toyota we believe that every customer deserves a quality, reliable Toyota whether it is new or used and we have the inventory to make it happen. Whether you purchased a new or used Toyota vehicle, you can keep your Toyota running like new at our Toyota Service Long Island facility. Our factory certified Toyota service technicians will help you maintain and repair your Toyota from the convenience our customer-friendly, state-of-the-art Toyota Service Center right here in Huntington, New York. Looking for Toyota Parts Long Island? Empire Toyota has all of the Toyota parts the "do-it-yourself" enthusiast needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,190 reviews
July 28, 2010
On 7/27/10 I went to the dealership looking to either On 7/27/10 I went to the dealership looking to either purchase or lease a new car. I was given Juan to assist me. I did not plan on doing any ki On 7/27/10 I went to the dealership looking to either purchase or lease a new car. I was given Juan to assist me. I did not plan on doing any kind of purchase or lease on that day. As I was sitting down and discussing numbers with Juan , he came out with a fantastic offer that I knew no other dealer could match. The trade in was much higher then elsewhere, and the total lease price was less than I was quoted elsewhere. I clarified with Juan that the only expence left was the motor vehicle charge for the plates. I was actually due back $1301 dollars. Every step of the way Management reviewed and ok'd the numbers.This was all put on a binder. I had to leave at that time , but came back after work to tade in my car and pick up the new car.Juan apparantly could not be there.The plates were switched ,and I inspected the new car before I was brought before the leasing manager. The title to my car was immediately wisked away to some other room and I truly felt it was a done deal. Until the leasing agreement came out. All the numbers were different on the leasing aggreement, and of course nothing was due back to me.Though my car did get the same selling price, it was "capitalized" down to the lease price.After discussing the numbers on the binder,they did reluctantly offer half of the original monies I was due back.I never felt so victimized and abused. I chose not to go foward with the deal and I forwarn everyone tto steer clear. Remember wherever you go,especially if you lease , ask for all costs and fees in writing before you are presented with the lease agreement. More
by jrenner
Employees Worked With
Juan / also leasing manager and general manager
July 24, 2010
We really enjoyed working with this dealer. They addressed all our concerns and made sure that we felt good about my purchase. Todd, Frank, Thabiti and Rosa were always polite and professional. We addressed all our concerns and made sure that we felt good about my purchase. Todd, Frank, Thabiti and Rosa were always polite and professional. We were kept up to date about the status of the delivery of the new sienna se frequently. They even went as far as to bring another version of the van to the dealer so we could be sure that we were purchasing the van we really wanted. I would like to thank them for there time and helpfulness. If these four people are still there in a few years when I need another auto, we will be buying from them! More
by mattyturbo
Employees Worked With
Thabiti Lee, Todd Coopersmith, Frank Fardette, Rosa Fernandez, Todd Coppersmith, Rosa Fernandez
July 24, 2010
We really enjoyed working with this dealer. They addressed all our concerns and made sure that we felt good about my purchase. Todd, Frank, Thabiti and Rosa were always polite and professional. We addressed all our concerns and made sure that we felt good about my purchase. Todd, Frank, Thabiti and Rosa were always polite and professional. We were kept up to date about the status of the delivery of the new sienna se frequently. They even went as far as to bring another version of the van to the dealer so we could be sure that we were purchasing the van we really wanted. I would like to thank them for there time and helpfulness. If these four people are still there in a few years when I need another auto, we will be buying from them! More
by mattyturbo
Employees Worked With
Thabiti Lee, Todd Coopersmith, Frank Fardette, Rosa Fernandez
July 20, 2010
OUR SALES EXPERIENCE WAS SURPRISINGLY A VERY PLEASANT ONE. OUR SALESMAN WAS JUAN SANTANA WHO WAS EXTREMELY FRIENDLY, PROFESSIONAL AND VERY KNOWLEDGEABLE HE WAS UNLIKE OTHER CAR SALESMAN WE HAD DEALT W ONE. OUR SALESMAN WAS JUAN SANTANA WHO WAS EXTREMELY FRIENDLY, PROFESSIONAL AND VERY KNOWLEDGEABLE HE WAS UNLIKE OTHER CAR SALESMAN WE HAD DEALT WITH IN THE PAST. HE WAS NOT PUSHY OR AGGRESSIVE AND HE WAS VERY WILLING TO HELP US FIND THE RIGHT CAR AND ANSWER ALL OF OUR QUESTIONS. BASICALLY, HE WAS TERRIFIC !!! NOT ONLY WILL I RECOMMEND HUNTINGTON TOYOTA TO ALL MY FRIENDS & FAMILY BUT I INTEND TO BUY OUR SON'S CAR THERE IN THE NEXT YEAR AS WELL. IN ADDITION, THE SALES MANAGER, THABITI LEE WAS WONDERFUL TOO. HE WAS VERY APPROACHABLE AND FRIENDLY. JUAN AND THABITI SOLD MY FAMILY ON TOYOTA NOT MERELY BY ENSURING US ABOUT THE SAFETY & DURABILITY OF THE CAR BUT BY REALLY GOOD CUSTOMER SERVICE. WE INTEND TO ALWAYS DO OUR BUSINESS WITH THEM AND THUS THEY MADE A LIFELONG CUSTOMER. AND, BY THE WAY, WE LOVE OUR RAV4. More
by 163robert
Employees Worked With
JUAN SANTANA & THABITI LEE
July 20, 2010
I was interested in going back to the Toyota dealer where I had previously purchased my present RAV4. A friend recommended this website where I found that this particular dealership seemed to have gone down I had previously purchased my present RAV4. A friend recommended this website where I found that this particular dealership seemed to have gone downhill. I read excellent reviews for Huntington so my husband and I decided to go and "take a look". This was an excellent experience. When has any car salesman given very good reasons not to buy a larger, more expensive vehicle (that I thought I wanted)? In my experience, never. I thought I wanted a Highlander, but instead, purchased another RAV4. I love the one I have now and am very comfortable driving it. So it really did make more sense to get another one (and it is a little bigger than my 2005). I also asked questions about the more expensive Sport model. Again, Mike told me what was included and asked if I really felt strongly about having them. Actually they were options that I really did not care about. No need to spend more money! Trade-in was fair and price of the new vehicle is just about what I paid for the 2005. I highly recommend this dealership. More
by dortenzi
Employees Worked With
Michael Fox and Rosa , Rosa Fernandez
July 14, 2010
From the moment we entered the dealership my wife and i were immediately greeted and introduced to Charlie Meuser. Charlie was very attentive to our specific needs right from the start and delivered our c were immediately greeted and introduced to Charlie Meuser. Charlie was very attentive to our specific needs right from the start and delivered our car in a very reasonable time period. And at a very reasonable price. From there we were introduced to Rosa to handle our financing. Prior to purchasing the car I had researched outside financing, and informed Rosa of the rate I desired. Not only did she initially match the rate, but ended up finding us an even better rate. The whole process could not have been any smoother. Charlie and Rosa went above and beyond my expectations. More
by kmartindmd
Employees Worked With
Charlie Meuser & Rosa M. Fernandez, Charles Meuser, Rosa Fernandez
July 14, 2010
Never have I encountered a better car buying experience! For someone who comes from a background in client service... this is the highest of compliments. Each time I visited the dealership I was greeted wi For someone who comes from a background in client service... this is the highest of compliments. Each time I visited the dealership I was greeted with a smile. Sunny was the sales person who initially helped me and gave me all of the information I needed on the car I wanted and got me a great deal... but I wasn't ready to make a decision. He shook my hand, gave me a warm smile, and said "I'm here when you need me". What more could you ask for. When I went back the following day David helped me. Again, another truly wonderful salesperson... knowledgeable, friendly and relaxed. I had made my decision and was ready to lease the car. Rosa in Finance was delightful, and so incredibly helpful and organized... everything went smoothly. One of the best things I can say about this dealership was that they all worked together. When I went to pick up my new car, Sunny, David, Chris, Rosa and JC were all there to shake my hand and congratulate me on the new car. I felt like I was part of a family. What more can I say... Huntington Toyota now has a customer for life... and I will highly recommend it to all I know. More
by lisamcmonti
Employees Worked With
Sunny, David, Chris and Rosa, David Moon, Rosa Fernandez
July 14, 2010
The sale process was very straight forward and not stressful. I am very happy with my vehicle. There was a hiccup in the post-sales process but Danielle stepped in and handled it very quickly. I was v stressful. I am very happy with my vehicle. There was a hiccup in the post-sales process but Danielle stepped in and handled it very quickly. I was very pleased with the way it was handled and it showed that they look out for their customers. I would definitely buy a car from them again. They stock their used car lots with most of the cleanest and well-maintained vehicles i've seen from any Toyota Used lot. More
by RaviRamjit
Employees Worked With
Danielle Godin
July 12, 2010
I had a very positive experience at this dealership. I felt that I received a very good deal, one that is far better than I would have gotten anywhere else. Terrence Romano, the salesperson went out of h felt that I received a very good deal, one that is far better than I would have gotten anywhere else. Terrence Romano, the salesperson went out of his way to make sure I was happy. He even brought the reg. for the car to my house on his own time. He wasn't pushy, didn't try to back into a deal with me, and I felt that he was very up front with the pricing of the car. Lenny Cafarelli, the general manager, came over to talk to us during the process at least a dozen times just to make sure we were happy. He even brought my pregnant wife fresh baked chocolate chip cookies. It was the first time I actually enjoyed the experience of buying a new car. Needless to say, Huntington Toyota has a new dedicated costumer. When my lease is up, you can be sure I'll be back! More
by planescape75
Employees Worked With
Terrence Romano and Leonard Cafarelli
July 07, 2010
I always hate the haggling associated with car buying, so I avoid it at all costs. My husband spoke with Lenny, the owner, over the phone and said this was a place I would like. Well, I did! I felt like ther I avoid it at all costs. My husband spoke with Lenny, the owner, over the phone and said this was a place I would like. Well, I did! I felt like there was a red carpet laid out for me. Wonderful! I recommend this to everyone looking to buy a car. Charlie is excellent - he explained everything thoroughly; Rosa made the money part easy and friendly. Lenny runs a good shop and he even makes cookies for the customers! They do the license plates and insurance calls right there so we drove our new car home right away. This is where I will go from now on! More
by OmaAnn
Employees Worked With
Charlie, Charles Meuser
