Empire Toyota of Huntington | Page 410

I bought a certified Sienna from Huntington Toyota 2 months ago. My experience both pre-sales and post-sales support has been great! I frankly had put off buying a used car because I was so worried abou months ago. My experience both pre-sales and post-sales support has been great! I frankly had put off buying a used car because I was so worried about pushy salespeople. Ali, the salesperson who took care of me, was completely contrary to all the stereotypes I'd heard all along. My wife and I spent hours at the dealership going back and forth between 6 different used vehicles and test-drove 5 of them plus a brand-new Sienna on both inside roads and a 45 MPH stretch of local highway. We had an aggressive budget and couldn't make up our minds about choosing accessories, given our pre-schooler's propensity for making massive messes and our own discomfort with driving and parking a vehicle almost twice the size of our little Sentra in NYC. But Ali was supremely patient with us, and in fact the insightful questions he asked us were really designed to help us move forward with our decision. He kept responding to our endless queries about the combinations available, the pricing, the options for any number of permutations of options, etc., educating us along the way but remaining supremely patient when we kept asking even obvious questions. After our test drives, we switched to the even more arduous process of figuring out which combination we wanted, new or certified, and looking at our financing options. Ali sat us down comfortably, was forthright with the options he could offer us, and didn't press us one way or the other. He seemed more like our adviser than the scary car salesman we usually hear about. What both my wife and I appreciated, when we compared notes later, was that he was completely straightforward about the fact that he and his employer had to make a bit of profit, and he could negotiate certain parts but sometimes couldn't go further on others. He even talked to his manager, Tony, for certain things we felt we needed, and Tony was very flexible with us as well. As car buyers, we need a service - good advice from a knowledgeable party and zero pushiness - and as customers we need to understand that good service costs money. Given the hours Ali spent with us, we were much happier that our negotiations were based on a mutual trust and understanding of each others' role, i.e., we work hard to get our money and want to get good value for it, and he doesn't work for nothing. I wish more transactions were that way. We really feel satisfied and confident in our final decision, and that is worth the $200 we may have "saved" had I gone to another dealer (BTW, we checked the prices in the area before heading out to these guys). It quite honestly wouldn't have been worth the aggravation during the process, and that ugly feeling afterwards that you were taken advantage of somehow. My post-sales support was brilliant. We had some accessories installed. Ali ensured that the work was done on time and delivered the car to us personally since it would have been more difficult for us to pick up. There was a minor issue with the work and I was able to call him up, and he was immediately on the issue. He oversaw the work personally and was very apologetic that it was overlooked originally, even though it was very cosmetic. This is what good customer service is. It doesn't end when the money changes hands, but people take pride and ownership of their dealings with each other. This is the mark of a respectable business, and I really hope others have the same experience and excellent level of service that we got from Ali and his team at Huntington Toyota. More

Charlie Meuser was my sales person and specialist in the Prius. He was extremely knowledgable, and even showed me how to drive the car to get the most mpg, and has been responsive in answering any question Prius. He was extremely knowledgable, and even showed me how to drive the car to get the most mpg, and has been responsive in answering any questions I have even after the sale. Lenny the General Manager went above and beyond to make sure I was happy and accommodated in every way. Everyone from the receptionist, to the finance people were friendly and professional and made sure I had everything I needed. There was no pressure, just service. Most importantly they respected my time and were very patient for a stressed out client. I got an excellent deal. I would recommend this dealership wholeheartedly to anyone. More

Huntington Toyota was great to work with. Peter was very thorough and got us exactly what we wanted. When we picked up our new Highlander it was beautiful with a full tank of gas. Pete sat with us and set u thorough and got us exactly what we wanted. When we picked up our new Highlander it was beautiful with a full tank of gas. Pete sat with us and set up the bluetooth and made sure we were comfortable with all the cars features. Tis is the second car we bought from this dealership, we were completely satisfied! More

Tommy was a great to deal with. Very professional,friendly and patient. We were there for approximately 6 hours but the time really flew. John (Sales Mgr) and Chris (Gen Mgr) were als professional,friendly and patient. We were there for approximately 6 hours but the time really flew. John (Sales Mgr) and Chris (Gen Mgr) were also great. Of course, we were very happy with our purchase. Would highly recommend this dealership. The only constructive critisism I have is that the right break light does not work and the windshield washer fluid was all but empty. As we paid $995.00 for "certified" I feel that these items should not have been overlooked (especially since the car was 'inspected'). More

Charlie was knowledgable, upbeat and a pleasure to talk to. He was honest and didn.t pressure us. He made the car sale a very pleasant experience and we have already recommended him to friends. to. He was honest and didn.t pressure us. He made the car sale a very pleasant experience and we have already recommended him to friends. More

They are very helpful, as soon as i went in.. they knew what type of car is best suited for me.. and now im a owner of a brand new Toyota :) what type of car is best suited for me.. and now im a owner of a brand new Toyota :) More

Great customer service, clean facility, knowledgeable Great customer service, clean facility, knowledgeable staff, friendly, courteous staff. The salesman took his time explaining all of the feature Great customer service, clean facility, knowledgeable staff, friendly, courteous staff. The salesman took his time explaining all of the features of the 2011 Camry, which is very important. More

Overall, it was a very good experience. I purchased a vehicle from the same dealership several years ago. Went back to them again and the same salesperson. Enough said. vehicle from the same dealership several years ago. Went back to them again and the same salesperson. Enough said. More

i was very happy with the person i worked with to buy my car. he was very friendly and very nice and im very happy with the car i have bought car. he was very friendly and very nice and im very happy with the car i have bought More

I have had a Toyota for 11 years. I bought it at this dealership under the old owners. I like to deal with local dealers and this new ownership is really a class act. Todd Coopersmith sat down with me dealership under the old owners. I like to deal with local dealers and this new ownership is really a class act. Todd Coopersmith sat down with me and made me feel very comfortable. There was no high pressure. Each person I dealt with was courteous and friendly. I felt that I got a good deal and I traded my car in and drove out with my brand new Toyota. Good trade in values and 0% financing worked for me. I have already recommended this dealership to a friend . More