Empire Toyota of Huntington

Attentive, I was kept informed regarding status of parts and I was able to have coffee, a bagel and got a great chair massage. Wifi available as well. Honestly, this dealership sets the bar for customer ser and I was able to have coffee, a bagel and got a great chair massage. Wifi available as well. Honestly, this dealership sets the bar for customer service regardless of the type of business being run. I would use somewhat higher quality of plastic knife, I broke two and saw a couple more. No points deducted. More

EXCELLENT. THEY LISTENED AND HELPEDME WITH WHAT I NEED AND DID NOT INSIST ON WHAT THEY WANT. MR. MEUSER IS VERY NICE, ACCOMODATING AND HELPFUL... NOT LIKE THE PREVIOUS SUZUKI DEALER I EXPERIENCED WHO INS AND DID NOT INSIST ON WHAT THEY WANT. MR. MEUSER IS VERY NICE, ACCOMODATING AND HELPFUL... NOT LIKE THE PREVIOUS SUZUKI DEALER I EXPERIENCED WHO INSISTED ON WHAT THEY WANT SO THEY CAN EARN MORE FROM THE CUSTOMER. More

I needed to get a new car lease because my current lease only had one more month left on it. I also needed to cut my payment in half to be able to afford a new car with my current financial situation. Charl only had one more month left on it. I also needed to cut my payment in half to be able to afford a new car with my current financial situation. Charlie was very helpful with answering all my questions and putting me in a new car with a lease and down payment that i could afford. More

I felt that the sales staff, namely Todd, Paul, and John the manager were very professional. I also felt they were very fair on my tradein. I don't know yet about the service department because I have a bra the manager were very professional. I also felt they were very fair on my tradein. I don't know yet about the service department because I have a brand new highlander, but if its like the sales staff, I will be extremely pleased More

Great Staff....from the top to the bottom! Ever helpful with all reasonable requests! Run to Huntington.....I know we do! Its over 60 miles roundtrip....and worth the ride!! We have to pass at LEAST 5 d with all reasonable requests! Run to Huntington.....I know we do! Its over 60 miles roundtrip....and worth the ride!! We have to pass at LEAST 5 dealerships to get to Huntington. If not for the great service I could go right around the corner!! More

It's not possible to foresee or avoid every possible issue. What differentiates good service from great service is the manner in which a an organization responds. Without going into details, we recently issue. What differentiates good service from great service is the manner in which a an organization responds. Without going into details, we recently had to deal with an unexpected major repair the root cause of which fell into one of those 'grey areas'. To be honest, I was prepared for an adversarial clash but instead, the team at Huntington Toyota listened to what I had to say and understood. I did not have to escalate. The service department willing put me in contact with Lenny and he really made things happen. I have to say they are true professionals when it comes to working with the vehicles they sell and the people that drive them. More

I recently leased a new camry from Toyota of Huntington. I had been to a couple of other Toyota delerships on Long Island and was completely jaded by the way I was treated there. Huntington Toyota was total I had been to a couple of other Toyota delerships on Long Island and was completely jaded by the way I was treated there. Huntington Toyota was totally different. Juan Santana was my salesman and Rosa Fernandez was my business manager. They both were very kind and honest. I will do business with this dealership again. More

To Be Honest I was not planning on Purchasing a Car when I walked into the dealership but my wife wanted to look at the Highlander. We have been to Ford, GMC, Volvo,Mazda and Dodge to name a few. I had my I walked into the dealership but my wife wanted to look at the Highlander. We have been to Ford, GMC, Volvo,Mazda and Dodge to name a few. I had my heart set on one of those cars. I did not even take the salesman serious but after a test drive and listening to Phil I wanted to buy a Car from him. He was not the typical sales person. He actually knew a lot about the Highlander which it seemed none of the other sales persons knew about their car. It was refreshing to be honest. He was not pushy at all and he took the time to answer all my wifes questions vs ignoring her. It was not so much the Car that we bought but the Salesman because we felt if we had any issues in the future he would be there for us. And he proved us correct because each step of the process he made it easier from paying for our last lease payment on our Mazda CX9 to actually taking care of the return of the CX9 and switching over our insurance that 3 hours later we were in a new car when we came back with our Children. No worring about returning an old lease etc which I have experienced in the past on a few leases over the years. To add to the dealership that when we came back with our 3 and 5 year old and the deal was already done. Their Financial Guy, Jack, helped with the kids by baking them cookies at 8:00pm while we were in going over stuff. Now in the past I have always dreaded going into the financial room because I never want to buy any of the extra stuff they always pressure you into buying something. Jack was not pushy at all and he made the experience very easy and pleasant as well. On another note today 3 days later we received 5 inches of snow and the car drives like a dream in AWD which I could not say the same about the CX9 over this past winter. It is roomier and has many options the other cars did not have for the same monthly payments. I am telling you after leasing 6 cars over the years this is the first time I walked into a Dealership leasing a car because of the Staff over the Car. Thank you Phil, Jack and Frank. More

Toni, Thank you so much for taking care of this for me. The window is fixed. I just want to let you know that Alaina Marinoff & Don Brady really were exceptional in their customer service. I cannot say eno The window is fixed. I just want to let you know that Alaina Marinoff & Don Brady really were exceptional in their customer service. I cannot say enough good things about them & you. They made sure everything was taken care of at the service center. You all made me not want to buy anything other than Toyota . You all made a really rough year end on a really good note. Thank you all, Kris More

My husband and I went into Huntington Toyota yesterday with our 10 month old daughter planning to look around at the Matrix and RAV4. We were approached by Peter R. very quickly to see if we needed help. with our 10 month old daughter planning to look around at the Matrix and RAV4. We were approached by Peter R. very quickly to see if we needed help. He brought us over to see the cars and spent a lot of time talking us and showing us everything about them. He was so down-to-earth, knowledgeable, and friendly. Not pushy at all! Further, he was very patient while our baby squirmed and squealed the whole time! He presented us with a great offer and we signed by the end of the night. He was really helpful throughout the whole process and I would definitely recommend him to anyone who comes to Huntington Toyota! More